remote assistance windows messenger live

[remote assistance]

do we have to install something to remote control someones desktop cus im
trying to help my mum who lives in spain, but wont connect when we try says
failed. so we need somthing?

[NowakFilip]

Your problem is that, one of you don't have the right messanger or one of you
have removed the remote assistance by mistake,a nd that's why you will
receive the errors.
Thank - You.

[Jonathan Kay [MVP]]

Greetings,

What's the exact error message you're seeing?

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"remote assistance" <remote > wrote in message
...
> do we have to install something to remote control someones desktop cus im
> trying to help my mum who lives in spain, but wont connect when we try says
> failed. so we need somthing?