HELP--Computer keeps shutting down

[Pappion]

Black screen, no power. For 4 days, it'll come up for a while then
everything goes "black." Left it for 24 hrs and on tonight, but holding my
breath. New HP Invent business desktop. XP Pro, all Windows updates
auto.installed. Nothing new on Add/Remove Programs, AdAware, Spy Blaster,
AVG all negative. Just backed up one folder on My Documents effectively. My
Epson 4180 is still disconnected--I had disconnected all peripherals early
yestday, and plugged computer into separate wall plug from others on
suppressor.

Have no idea how you'll reach me if I'm down. Duh! I can look up Elephant
Boy's toll free number maybe, if I can before I crash again. Sheesh. HP had
put all new parts in CPU 2 months ago because things were never right with
this new computer--I've owned computers since the Atari--1970s, never saw
anything like this. SpyBlaster had only removed 3 items and that was back on
10/21--something about multiple mouse pointers, and MS warning that my AV
wasn't on (I switched to AVG), and something else insignificant, esp. in re.
to date. This began on 11/21 PM by shutting down w/o any apparent reason or
losses, twice in one evening.

I thought it may be our electricity--so checked house clocks! :-(( Next AM
it came up in safe mode, but w/o screen reader I could not select an option,
but did reboot, and had time to go in put System Restore back on--MS tech in
India had told me to check it so it wouldn't be on, about 6 months ago. So,
its on now, but I could not "see" any choice to take computer back to
specific time/date, etc.

Thank you.

--
The information contained in this electronic message is privilege and/or
confidential information intended only for the use of the individual or
entity named above, or on a blind-copy list. If the reader of this message
is not familiar with the subject matter, recipients, or an employee or agent
responsible to deliver this message to intended recipient (s), you are
hereby notified that any dissemination, distribution or copying of the
communication is neither allowed nor intended. If you have received this
communication in error, please immediately notify us by e-mail (Reply) and
delete the message. Thank you.

[DL]

Its new? contact HP

"Pappion" > wrote in message
...
> Black screen, no power. For 4 days, it'll come up for a while then
> everything goes "black." Left it for 24 hrs and on tonight, but holding my
> breath. New HP Invent business desktop. XP Pro, all Windows updates
> auto.installed. Nothing new on Add/Remove Programs, AdAware, Spy Blaster,
> AVG all negative. Just backed up one folder on My Documents effectively.
My
> Epson 4180 is still disconnected--I had disconnected all peripherals early
> yestday, and plugged computer into separate wall plug from others on
> suppressor.
>
> Have no idea how you'll reach me if I'm down. Duh! I can look up Elephant
> Boy's toll free number maybe, if I can before I crash again. Sheesh. HP
had
> put all new parts in CPU 2 months ago because things were never right with
> this new computer--I've owned computers since the Atari--1970s, never saw
> anything like this. SpyBlaster had only removed 3 items and that was back
on
> 10/21--something about multiple mouse pointers, and MS warning that my AV
> wasn't on (I switched to AVG), and something else insignificant, esp. in
re.
> to date. This began on 11/21 PM by shutting down w/o any apparent reason
or
> losses, twice in one evening.
>
> I thought it may be our electricity--so checked house clocks! :-(( Next AM
> it came up in safe mode, but w/o screen reader I could not select an
option,
> but did reboot, and had time to go in put System Restore back on--MS tech
in
> India had told me to check it so it wouldn't be on, about 6 months ago.
So,
> its on now, but I could not "see" any choice to take computer back to
> specific time/date, etc.
>
> Thank you.
>
> --
> The information contained in this electronic message is privilege and/or
> confidential information intended only for the use of the individual or
> entity named above, or on a blind-copy list. If the reader of this message
> is not familiar with the subject matter, recipients, or an employee or
agent
> responsible to deliver this message to intended recipient (s), you are
> hereby notified that any dissemination, distribution or copying of the
> communication is neither allowed nor intended. If you have received this
> communication in error, please immediately notify us by e-mail (Reply) and
> delete the message. Thank you.
>
>

[Pappion]

OK!
"DL" <address@invalid> wrote in message
...
> Its new? contact HP
>
> "Pappion" > wrote in message
> ...
>> Black screen, no power. For 4 days, it'll come up for a while then
>> everything goes "black." Left it for 24 hrs and on tonight, but holding
>> my
>> breath. New HP Invent business desktop. XP Pro, all Windows updates
>> auto.installed. Nothing new on Add/Remove Programs, AdAware, Spy Blaster,
>> AVG all negative. Just backed up one folder on My Documents effectively.
> My
>> Epson 4180 is still disconnected--I had disconnected all peripherals
>> early
>> yestday, and plugged computer into separate wall plug from others on
>> suppressor.
>>
>> Have no idea how you'll reach me if I'm down. Duh! I can look up Elephant
>> Boy's toll free number maybe, if I can before I crash again. Sheesh. HP
> had
>> put all new parts in CPU 2 months ago because things were never right
>> with
>> this new computer--I've owned computers since the Atari--1970s, never saw
>> anything like this. SpyBlaster had only removed 3 items and that was back
> on
>> 10/21--something about multiple mouse pointers, and MS warning that my AV
>> wasn't on (I switched to AVG), and something else insignificant, esp. in
> re.
>> to date. This began on 11/21 PM by shutting down w/o any apparent reason
> or
>> losses, twice in one evening.
>>
>> I thought it may be our electricity--so checked house clocks! :-(( Next
>> AM
>> it came up in safe mode, but w/o screen reader I could not select an
> option,
>> but did reboot, and had time to go in put System Restore back on--MS tech
> in
>> India had told me to check it so it wouldn't be on, about 6 months ago.
> So,
>> its on now, but I could not "see" any choice to take computer back to
>> specific time/date, etc.
>>
>> Thank you.
>>
>> --
>> The information contained in this electronic message is privilege and/or
>> confidential information intended only for the use of the individual or
>> entity named above, or on a blind-copy list. If the reader of this
>> message
>> is not familiar with the subject matter, recipients, or an employee or
> agent
>> responsible to deliver this message to intended recipient (s), you are
>> hereby notified that any dissemination, distribution or copying of the
>> communication is neither allowed nor intended. If you have received this
>> communication in error, please immediately notify us by e-mail (Reply)
>> and
>> delete the message. Thank you.
>>
>>
>
>

[Malke]

Pappion wrote:

> OK!
> "DL" <address@invalid> wrote in message
> ...
>> Its new? contact HP

(snip)

To go on record, Elephant Boy Computers (me) does *not* have a toll-free
number. Occasionally I get a call from outside my service area because
someone has seen my posts and/or website and the person thinks I would
enjoy doing more free tech support.

I do computer repair/tech support for a living, not for practice. The MS
newsgroups are my pro bono tech support work. As far as Elephant Boy
Computers is concerned, if someone is not in the Fresno, California
(USA) area and they need tech support, they should call someone local.
If the person is in a very interesting area of the world and would like
to send me airline tickets and put me up a decent hotel, etc. that's
another story. ;-)

Oh, and I totally agree with DL: new machine acting up like that, it's
probably defective. Call HP or take it back to wherever you bought it
immediately for replacement.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

[CWatters]

"Pappion" > wrote in message
...
> Black screen, no power. For 4 days, it'll come up for a while then
> everything goes "black." Left it for 24 hrs and on tonight, but holding my
> breath. New HP Invent business desktop.

New => take it back for refund?

[***** charles]

"Malke" > wrote in message
...
> Pappion wrote:
>
> > OK!
> > "DL" <address@invalid> wrote in message
> > ...
> >> Its new? contact HP
>
> (snip)
>
> To go on record, Elephant Boy Computers (me) does *not* have a toll-free
> number.

<snip> <snip>

If owner reflashes the bios/cmos and lowlevels the hard drives and
reinstalls
the software from scratch from the cd's that came with it or were built AND
it still acts up - TAKE IT BACK. That way you are eliminating the
possibility of a low level virus and you can tell HP that it is a hardware
problem. At least give them the chance to do the right thing.

later,
charles......

[Gerry Cornell]

Would "reflashes the bios/cmos" invalidate the warranty?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



"***** charles" > wrote in message
t...
> "Malke" > wrote in message
> ...
>> Pappion wrote:
>>
>> > OK!
>> > "DL" <address@invalid> wrote in message
>> > ...
>> >> Its new? contact HP
>>
>> (snip)
>>
>> To go on record, Elephant Boy Computers (me) does *not* have a toll-free
>> number.
>
> <snip> <snip>
>
> If owner reflashes the bios/cmos and lowlevels the hard drives and
> reinstalls
> the software from scratch from the cd's that came with it or were built
> AND
> it still acts up - TAKE IT BACK. That way you are eliminating the
> possibility of a low level virus and you can tell HP that it is a hardware
> problem. At least give them the chance to do the right thing.
>
> later,
> charles......
>
>

[Pappion]

Malke, I understand, I'm a writer and do nothing probono, except for
healthcare entities without any funds.

Second, I don't know how to " If owner reflashes the bios/cmos and lowlevels
the hard drives..."

Just an FYI when we first uninstalled and re-installed all the CDs (Windows,
MS Office and my adaptive programs), we also discovered that MS's CD
packages (2) had a different serial number than was on their CDs. So, we had
to get permission from MS to re-install them. Lovely.

Agree with all of you--I have a 3-yr in-house warranty, and a copy of it
sits in the tray of myReader.com. HP surely does NOT make it easy to contact
them, so I phoned the gentleman who's name and phone # were on the warranty.

I've gone through problems with this HP Business Desk Top when it was new
(Nov 2005) but HP couldn't "find" it in their records--same thing last
night. Turned out three months ago when I gave up and contacted the Chairman
of HP we discovered that the serial and model #s on the CPU case are
different from in My Computer/Properties--I make a screen print and included
it in a letter to the latter. I, legally blind, discovered that.

It made the difference between a "notebook" and business desk top
computer--warrantied for in-home service for 3 years. They sent someone out
and he replaced some parts in the CPU and said "Its a mess..." Ya, no
kidding.

But, since I've turned System Restore back on, and ran all utilities, at
least yesterday, I was able to be up and running to the wee hours to catch
up...but HP still denied knowing this unit exists. LOL So, back I went to
the chairman.

There's no indication of power in Windows Task Manager unless I hit
"Refresh" several times, then it jacks into action.

Thank you all--
"***** charles" > wrote in message
t...
> "Malke" > wrote in message
> ...
>> Pappion wrote:
>>
>> > OK!
>> > "DL" <address@invalid> wrote in message
>> > ...
>> >> Its new? contact HP
>>
>> (snip)
>>
>> To go on record, Elephant Boy Computers (me) does *not* have a toll-free
>> number.
>
> <snip> <snip>
>
> If owner reflashes the bios/cmos and lowlevels the hard drives and
> reinstalls
> the software from scratch from the cd's that came with it or were built
> AND
> it still acts up - TAKE IT BACK. That way you are eliminating the
> possibility of a low level virus and you can tell HP that it is a hardware
> problem. At least give them the chance to do the right thing.
>
> later,
> charles......
>
>

[Pappion]

Believe me, I would if I could...I have ~$50K of equipment in my office,
incl. a pneumatic desk top which holds the CPU suspended and it can be
pulled outward, and rotated--to accommodate my wheelchair. HP sold it to the
State, on their contract, so they'll be shoveling out the cave on Monday. I
think we're tired of this.

Thank you, again.
"CWatters" > wrote in message
...
>
> "Pappion" > wrote in message
> ...
>> Black screen, no power. For 4 days, it'll come up for a while then
>> everything goes "black." Left it for 24 hrs and on tonight, but holding
>> my
>> breath. New HP Invent business desktop.
>
> New => take it back for refund?
>
>

[Pappion]

Oh hec, that's a point. Good thing I don't know how to do it using dictation
and a screen reader. ;-))
"Gerry Cornell" > wrote in message
...
> Would "reflashes the bios/cmos" invalidate the warranty?
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
>
> "***** charles" > wrote in message
> t...
>> "Malke" > wrote in message
>> ...
>>> Pappion wrote:
>>>
>>> > OK!
>>> > "DL" <address@invalid> wrote in message
>>> > ...
>>> >> Its new? contact HP
>>>
>>> (snip)
>>>
>>> To go on record, Elephant Boy Computers (me) does *not* have a toll-free
>>> number.
>>
>> <snip> <snip>
>>
>> If owner reflashes the bios/cmos and lowlevels the hard drives and
>> reinstalls
>> the software from scratch from the cd's that came with it or were built
>> AND
>> it still acts up - TAKE IT BACK. That way you are eliminating the
>> possibility of a low level virus and you can tell HP that it is a
>> hardware
>> problem. At least give them the chance to do the right thing.
>>
>> later,
>> charles......
>>
>>
>
>