Hellp and Support

[lisa]

When I go to my start menu and click on Help and Support I get an error
message that says Windows cannot not open Help and Support because a service
system is not running. To fix this problem, start the service named "Help
and Support". How do I fix this problem?

[Marcin Domaslawski]

Hi,

Go to: Control Panel -> Performance and Maintance -> Administrative tools ->
Services.
or
Menu Start -> Run -> services.msc

Find "Help and Support" service and launch it.

Marcin Domaslawski


U¿ytkownik "Lisa" > napisa³ w wiadomo¶ci
...
> When I go to my start menu and click on Help and Support I get an error
> message that says Windows cannot not open Help and Support because a
> service
> system is not running. To fix this problem, start the service named "Help
> and Support". How do I fix this problem?

[Rock]

"Lisa" wrote

> When I go to my start menu and click on Help and Support I get an error
> message that says Windows cannot not open Help and Support because a
> service
> system is not running. To fix this problem, start the service named "Help
> and Support". How do I fix this problem?

Go to Kelly's site at http://www.kellys-korner-xp.com/top10faqs.htm .
Expand the section on "Why doesn't Help and Support work." and look at the
troubleshooting steps.

One of the steps is to make sure the Help and Support Service is started.
Right click on My Computer | Manage | Services. Scroll to the Help and
Support service in the right pane. Make sure the service is started and set
to automatic. If it's not, double click on it to open the Properties page,
set the startup to automatic and start it.

If that doesn't fix things or if the Help and Support service won't start,
look at the other troubleshooting tips on Kelly's site.

Here are some additional tips for repairing Help and Support courtesy of MVP
Ramesh:

Repairing the Help and Support Center:

Start with DLL registration. Proceed to next method if one fails to resolve
the problem.

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

If _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).

Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]

Click Start, click Run and type CMD, and click OK.
In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes

--
Rock [MVP - User/Shell]