USB Drivers and Windows Logo Compatibility testing issue

[Patrick Hunter]

I have a tech support person at a remote site trying to diagnose a problem
and I'm not sure how to help him.

When people insert a USB flash drive, keyboard or mouse, Windows XP wants to
install drivers. So, it goes through the dialogue that comes up about drivers
being installed. Then it pops up another window saying that the particular
driver has not passed Windows Logo testing to verify compatibility. These are
standard devices, nothing odd. The machines were working fine before and I'm
guessing that a patch has done something. Does anyone know how to resolve
this or where I might go for further information? TIA

[Elmo]

Patrick Hunter wrote:
> I have a tech support person at a remote site trying to diagnose a problem
> and I'm not sure how to help him.
>
> When people insert a USB flash drive, keyboard or mouse, Windows XP wants to
> install drivers. So, it goes through the dialogue that comes up about drivers
> being installed. Then it pops up another window saying that the particular
> driver has not passed Windows Logo testing to verify compatibility. These are
> standard devices, nothing odd. The machines were working fine before and I'm
> guessing that a patch has done something. Does anyone know how to resolve
> this or where I might go for further information? TIA

This one might help:

XP asks for USB drivers.
http://www.uwe-sieber.de/usbtrouble_e.html#xp_asks_for_drivers

--
Joe =o)

[Patrick Hunter]

Thanks for the heads up. We'll try this out.

"Elmo" wrote:

> Patrick Hunter wrote:
> > I have a tech support person at a remote site trying to diagnose a problem
> > and I'm not sure how to help him.
> >
> > When people insert a USB flash drive, keyboard or mouse, Windows XP wants to
> > install drivers. So, it goes through the dialogue that comes up about drivers
> > being installed. Then it pops up another window saying that the particular
> > driver has not passed Windows Logo testing to verify compatibility. These are
> > standard devices, nothing odd. The machines were working fine before and I'm
> > guessing that a patch has done something. Does anyone know how to resolve
> > this or where I might go for further information? TIA
>
> This one might help:
>
> XP asks for USB drivers.
> http://www.uwe-sieber.de/usbtrouble_e.html#xp_asks_for_drivers
>
> --
> Joe =o)
>