Denise_M
January 14th 07, 03:21 AM
Hi,
I have Windows XP Pro SP2, IE7.
I installed a Hewlett Packard 5610 All-In-One printer a few weeks ago.
After installation, I was constantly asked to insert the installation disk
for AppTray. When I did, I could continue as usual. I had a Live Chat with
a tech at HP and they sent me a new/updated installation disk. When I
uninstalled the old program and installed the program on the new disk, I
continued to receive the TrayApp message and I received an additional message
that said:
"Microsoft .NET Framework
An unhandled exception has occurred in a component in your application.
Click continue and application will ignore this error and attempt to continue.
Object reference not set to an instance of an object.
Details:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an
object.
at HP.CUE.Video.PlaybackControl.UpdateProgressBar()
I started a new Live Chat at Hewlett Packard and I was given two guidelines
to follow. The first guideline was to rid all files in my computer that were
associated with printers and faxes. The first part of the guide was to
uninstall the software for the printer. The second part required registry
and other changes/deletions:
"C. Windows Registry:
====================
Before modifying registry, take a backup of it.
1. Click Start and click on Run.
2. Type Regedit and from File menu, click on Export Registry.
3. Select "All" option for backing up every key of registry.
4. Give a destination file (say Regbackup) and save it on to the Desktop.
5. Now, click "+" beside HKEY_LOCAL_MACHINE\SYSTEM
6. Click "+" beside CurrentControlSet
7. Click "+" beside Control
8. Click "+" beside Print
9. Click "+" beside Environments
10. Click "+" beside Windows NT x86
11. Click "+" beside Drivers
12. Under this key, there will be the keys Version-2 and Version-3 (some may
be absent, which is normal)
13. Click on each Version key to find contents in the right-window pane.
14. Delete all the sub-keys inside Version-2 and Version-3, but not these
keys themselves.
15. From File menu, click exit.
D. Deleting Folders:
====================
1. Click Start, Run and type "cmd" (without quotes).
2. Key-in the following commands:
net stop spooler
net start spooler
3. Type exit.
4. Open Windows Explorer and navigate to:
%systemroot%\system32\spool\drivers\w32x86
NOTE: %systemroot% is usually C:\Windows, but it might be "winnt" or
something else; this is set when the OS is installed.
5. Inside w32x86, there will be folders with the names 2 and 3 (some may be
absent, which is normal)
6. Delete all of the files and sub-folders in each of the 2 and 3 folders,
but not the folders themselves.
7. Inside w32x86, there may be other folders with names starting with
"hewlett_packard", "hphp" or something else; delete these folders also.
8. Restart the print spooler (as in 2nd step, above)
9. Restart the computer.
At this point, the system should be pretty well back to the way it was
before any printers were installed. The printing subsystem is then "clean"
and ready for printers to be added using printer drivers. Install the
all-in-one software, now."
A few hours ago, I followed the directions to a T. I haven't had the
original problems reoccur but I constantly receive another message from
Microsoft when I try to play a video:
"Windows Explorer has encountered a problem and needs to close . . ." More
information showed:
Error signature
AppName: explorer.exe
AppVer: 6.0.2900.2180
ModName: mpeg2dmx.ax
ModVer: 2.0.80.30327
Offset 0000d823
Viewing technical information about the error report shows:
Exception Information
Code:0xc0000005
Flags:0x00000000034ed823
System Information
Windows NT 5.1 Build: 2600 (I HAVE WINDOWS XP SP2 INSTALLED)
CPU Vendor Code: 68747541 - 69746E65 - 4444D4163
CPU Version: 00000631
CPU Feature Code: 0183F9FF
CPU AMD Feature Code: C1C7F9FF
And then there approximately 400 Modules and thousands of lines of threads.
I've tried several different video players and I have the same problem with
all of them except VLC Media Player. I can watch the video using VLC but the
audio and video are out of sync.
I've also received messages from Dr. Watson debugger.
What caused damage to my video programs/ability to view videos?
--
Denise
I have Windows XP Pro SP2, IE7.
I installed a Hewlett Packard 5610 All-In-One printer a few weeks ago.
After installation, I was constantly asked to insert the installation disk
for AppTray. When I did, I could continue as usual. I had a Live Chat with
a tech at HP and they sent me a new/updated installation disk. When I
uninstalled the old program and installed the program on the new disk, I
continued to receive the TrayApp message and I received an additional message
that said:
"Microsoft .NET Framework
An unhandled exception has occurred in a component in your application.
Click continue and application will ignore this error and attempt to continue.
Object reference not set to an instance of an object.
Details:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an
object.
at HP.CUE.Video.PlaybackControl.UpdateProgressBar()
I started a new Live Chat at Hewlett Packard and I was given two guidelines
to follow. The first guideline was to rid all files in my computer that were
associated with printers and faxes. The first part of the guide was to
uninstall the software for the printer. The second part required registry
and other changes/deletions:
"C. Windows Registry:
====================
Before modifying registry, take a backup of it.
1. Click Start and click on Run.
2. Type Regedit and from File menu, click on Export Registry.
3. Select "All" option for backing up every key of registry.
4. Give a destination file (say Regbackup) and save it on to the Desktop.
5. Now, click "+" beside HKEY_LOCAL_MACHINE\SYSTEM
6. Click "+" beside CurrentControlSet
7. Click "+" beside Control
8. Click "+" beside Print
9. Click "+" beside Environments
10. Click "+" beside Windows NT x86
11. Click "+" beside Drivers
12. Under this key, there will be the keys Version-2 and Version-3 (some may
be absent, which is normal)
13. Click on each Version key to find contents in the right-window pane.
14. Delete all the sub-keys inside Version-2 and Version-3, but not these
keys themselves.
15. From File menu, click exit.
D. Deleting Folders:
====================
1. Click Start, Run and type "cmd" (without quotes).
2. Key-in the following commands:
net stop spooler
net start spooler
3. Type exit.
4. Open Windows Explorer and navigate to:
%systemroot%\system32\spool\drivers\w32x86
NOTE: %systemroot% is usually C:\Windows, but it might be "winnt" or
something else; this is set when the OS is installed.
5. Inside w32x86, there will be folders with the names 2 and 3 (some may be
absent, which is normal)
6. Delete all of the files and sub-folders in each of the 2 and 3 folders,
but not the folders themselves.
7. Inside w32x86, there may be other folders with names starting with
"hewlett_packard", "hphp" or something else; delete these folders also.
8. Restart the print spooler (as in 2nd step, above)
9. Restart the computer.
At this point, the system should be pretty well back to the way it was
before any printers were installed. The printing subsystem is then "clean"
and ready for printers to be added using printer drivers. Install the
all-in-one software, now."
A few hours ago, I followed the directions to a T. I haven't had the
original problems reoccur but I constantly receive another message from
Microsoft when I try to play a video:
"Windows Explorer has encountered a problem and needs to close . . ." More
information showed:
Error signature
AppName: explorer.exe
AppVer: 6.0.2900.2180
ModName: mpeg2dmx.ax
ModVer: 2.0.80.30327
Offset 0000d823
Viewing technical information about the error report shows:
Exception Information
Code:0xc0000005
Flags:0x00000000034ed823
System Information
Windows NT 5.1 Build: 2600 (I HAVE WINDOWS XP SP2 INSTALLED)
CPU Vendor Code: 68747541 - 69746E65 - 4444D4163
CPU Version: 00000631
CPU Feature Code: 0183F9FF
CPU AMD Feature Code: C1C7F9FF
And then there approximately 400 Modules and thousands of lines of threads.
I've tried several different video players and I have the same problem with
all of them except VLC Media Player. I can watch the video using VLC but the
audio and video are out of sync.
I've also received messages from Dr. Watson debugger.
What caused damage to my video programs/ability to view videos?
--
Denise