Blank page after login (secure site)

[Dennis]

I have no problem logging in on any other web site, except Qwest.com. After I
type in my username & password, I get a blank white page. The status bar
states "done" All I was doing was to pay my bill. Oh gosh darn. Any ideas
on what I need to do or not do?
Any help will be greatly appreciated.
Thanks in advance...
Dennis

[nass]

"Dennis" wrote:

> I have no problem logging in on any other web site, except Qwest.com. After I
> type in my username & password, I get a blank white page. The status bar
> states "done" All I was doing was to pay my bill. Oh gosh darn. Any ideas
> on what I need to do or not do?
> Any help will be greatly appreciated.
> Thanks in advance...
> Dennis

First try to Clear your caches, Internet files and delete your cookies on
your IE properties.
Then open a run command and type this DLLs to reregister them:
egsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
regsvr32 Mssip32.dll

"How to troubleshoot situations where you cannot complete MSN sign-up or
connect to SSL secured (128-Bit) Web sites by using Internet Explorer in
Windows XP"
http://support.microsoft.com/?kbid=813444

"How to troubleshoot problems accessing secure Web pages with Internet
Explorer 6 Service Pack 2"
http://support.microsoft.com/?kbid=870700
HTH.
Let us know.
Regards,
nass
----------
www.nasstec.co.uk

[Dennis]

I completed the actions that were stated and it is still doing the same
thing.

"nass" wrote:

>
>
> "Dennis" wrote:
>
> > I have no problem logging in on any other web site, except Qwest.com. After I
> > type in my username & password, I get a blank white page. The status bar
> > states "done" All I was doing was to pay my bill. Oh gosh darn. Any ideas
> > on what I need to do or not do?
> > Any help will be greatly appreciated.
> > Thanks in advance...
> > Dennis
>
> First try to Clear your caches, Internet files and delete your cookies on
> your IE properties.
> Then open a run command and type this DLLs to reregister them:
> egsvr32 softpub.dll
> regsvr32 wintrust.dll
> regsvr32 initpki.dll
> regsvr32 dssenh.dll
> regsvr32 rsaenh.dll
> regsvr32 gpkcsp.dll
> regsvr32 sccbase.dll
> regsvr32 slbcsp.dll
> regsvr32 cryptdlg.dll
> regsvr32 Mssip32.dll
>
> "How to troubleshoot situations where you cannot complete MSN sign-up or
> connect to SSL secured (128-Bit) Web sites by using Internet Explorer in
> Windows XP"
> http://support.microsoft.com/?kbid=813444
>
> "How to troubleshoot problems accessing secure Web pages with Internet
> Explorer 6 Service Pack 2"
> http://support.microsoft.com/?kbid=870700
> HTH.
> Let us know.
> Regards,
> nass
> ----------
> www.nasstec.co.uk

[nass]

Try to assign the Site in your trusted sites, then try these extra commands:
ipconfig /flushdns
netsh winsock reset

Check your Hosts Files and if the site there remove it, to access the Hosts
file locate this Path:
C:\Windows\System32\drivers\etc = look in the right Pane/windows and you
will see Hosts file but not the one with the Extension *.SAM* leave this as
is.
Reboot your computer.

If the above didn't help then on the IE properties under the Programs Tab
click Reset web Settings button and Close the IE properties and Reboot your
machine and see if you can access the site.
what abut he SSL certificate for your IE try to renew it under content Tab.
HTH
Regards,
nass
-------
www.nasstec.co.uk
"Dennis" wrote:

> I completed the actions that were stated and it is still doing the same
> thing.
>
> "nass" wrote:
>
> >
> >
> > "Dennis" wrote:
> >
> > > I have no problem logging in on any other web site, except Qwest.com. After I
> > > type in my username & password, I get a blank white page. The status bar
> > > states "done" All I was doing was to pay my bill. Oh gosh darn. Any ideas
> > > on what I need to do or not do?
> > > Any help will be greatly appreciated.
> > > Thanks in advance...
> > > Dennis
> >
> > First try to Clear your caches, Internet files and delete your cookies on
> > your IE properties.
> > Then open a run command and type this DLLs to reregister them:
> > egsvr32 softpub.dll
> > regsvr32 wintrust.dll
> > regsvr32 initpki.dll
> > regsvr32 dssenh.dll
> > regsvr32 rsaenh.dll
> > regsvr32 gpkcsp.dll
> > regsvr32 sccbase.dll
> > regsvr32 slbcsp.dll
> > regsvr32 cryptdlg.dll
> > regsvr32 Mssip32.dll
> >
> > "How to troubleshoot situations where you cannot complete MSN sign-up or
> > connect to SSL secured (128-Bit) Web sites by using Internet Explorer in
> > Windows XP"
> > http://support.microsoft.com/?kbid=813444
> >
> > "How to troubleshoot problems accessing secure Web pages with Internet
> > Explorer 6 Service Pack 2"
> > http://support.microsoft.com/?kbid=870700
> > HTH.
> > Let us know.
> > Regards,
> > nass
> > ----------
> > www.nasstec.co.uk

[Daave]

Dennis wrote:
> I have no problem logging in on any other web site, except Qwest.com.
> After I type in my username & password, I get a blank white page. The
> status bar states "done" All I was doing was to pay my bill. Oh
> gosh darn. Any ideas on what I need to do or not do?

I'm guessing it's a Javascript issue. See
http://www.qwest.com/wholesale/systems/WebHelp/software_installation/browser_configuration/enabling_javascript.htm

(Or http://shurl.org/EwOlf )