cannot wake up from standby after XP Pro upgrade

[cynther]

Help! Is anybody from Microsoft willing to help me out
here??? I've posted this question to Setup & Deployment,
Basic, General, and Help & Support. Are we the only ones
having this problem?
I am helping one of my daughter's friends with his
computer. It seemed like a simple problem. He'd just
upgraded his Toshiba 1405 laptop from Windows XP Home to
Windows XP Pro (on the advice of the Toshiba authorized
repair person after they'd replaced a fan). No problem,
says I. Lets check the settings. So we check the settings
in Toshiba Power Console. Put the computer in standby by
closing lid. Amber light flashes, it's in standby. Open
the computer -- won't wake up.
OK...call Toshiba authorized repair person who says,
well, if you drive it up here, I'm only going to
reinstall the factory CDs so you could do that. Well, we
back up the machine, we reinstall the factory XP Home
from the Toshiba CDs, wipe the hard drive, nothing else
on the machine....can wake up from standby just fine.
So, next, we install XP PRO, select the upgrade option
to upgrade from Home to Pro. Works dandy, takes an hour.
Can put the machine _into_ standby, but laptop does not
wakeup when open the lid.
OK...so next I try this msconfig thing. disable all the
startup items -- no dice, still can go into standby by
closing the lid, but cannot wake up from standby when
opening the lid. Have to reboot.
Then, try XP Pro msconfig choice to use "Diagnostic
startup" which only loads basic services and
drivers...bingo, can put laptop into standby, but CAN
wake it up when I open the lid. OK, I say to myself. It's
NOT the stuff in startup...but it _is_ the stuff in
either WIN.INI, or services. So, I don't want to mess
with the services. How can this be happening? I called
Toshiba -- ah they're no help. Apparently what the
Toshiba authorized repair guy _didn't_ tell me was that
if standby works under the factory disk install of Home,
then Toshiba does not consider it their problem anymore.
Too bad for us that we spend $100 to upgrade from Home to
Pro (academic price -- he's in college). But, oh, by the
way, surely somebody on the Microsoft site has heard of
this problem.
Well, +has+ anybody on the Microsoft site heard of this
problem? This is so frustrating. The XP Pro upgrade came
with SP1. Somebody on the Toshiba forum told me to try to
load a new Pci.sys, but the version that you can download
from Microsoft is older than this SP1 and the Pci.sys
would not install with SP1 on the machine.
I'm getting tired of folks telling us stuff when
clearly it's something in the upgrade from XP Home to XP
Pro that's gotten messed up. We've been go ing back and
forth with this for _days_ and it seems our choices are
1) go back to Home XP and take a $100 hit; 2) see if
loading the "new install" choice from the XP Pro CD will
be any better (I don't even know if we can do that) or 3)
forge ahead with XP Service Pack 2, even though the
description doesn't _sound_ like it fixes anything like
this. I have done nothing on this machine since the
upgrade to XP Pro except search Toshiba and Microsoft and
Google for wake up from standby problems.
Any ideas???? I'm really stuck. The Toshiba help desk
said that when this kid installed the upgrade from XP Home
to XP Pro that it meant Toshiba didn't have to help
anymore. That's why I'm posting this on the Microsoft
site. C'mon folks. A little help here would be nice.
Thanks!
cynther

[Nicholas]

Open your Device Manager and right-click on your keyboard.
Click on the Power Management tab and uncheck "Allow the computer
to turn off this device to save power". Place a checkmark next to
"Allow this device to bring the computer out of standby". Afterward,
click "OK".

Repeat this procedure for your mouse or touchpad.


--=20
Nicholas

---------------------------------------------------------------------
"cynther" > wrote in message:
...

| Help! Is anybody from Microsoft willing to help me out=20
| here??? I've posted this question to Setup & Deployment,=20
| Basic, General, and Help & Support. Are we the only ones=20
| having this problem?
| I am helping one of my daughter's friends with his=20
| computer. It seemed like a simple problem. He'd just=20
| upgraded his Toshiba 1405 laptop from Windows XP Home to=20
| Windows XP Pro (on the advice of the Toshiba authorized=20
| repair person after they'd replaced a fan). No problem,=20
| says I. Lets check the settings. So we check the settings=20
| in Toshiba Power Console. Put the computer in standby by=20
| closing lid. Amber light flashes, it's in standby. Open=20
| the computer -- won't wake up.
| OK...call Toshiba authorized repair person who says,=20
| well, if you drive it up here, I'm only going to=20
| reinstall the factory CDs so you could do that. Well, we=20
| back up the machine, we reinstall the factory XP Home=20
| from the Toshiba CDs, wipe the hard drive, nothing else=20
| on the machine....can wake up from standby just fine.
| So, next, we install XP PRO, select the upgrade option=20
| to upgrade from Home to Pro. Works dandy, takes an hour.=20
| Can put the machine _into_ standby, but laptop does not=20
| wakeup when open the lid.
| OK...so next I try this msconfig thing. disable all the=20
| startup items -- no dice, still can go into standby by=20
| closing the lid, but cannot wake up from standby when=20
| opening the lid. Have to reboot.
| Then, try XP Pro msconfig choice to use "Diagnostic=20
| startup" which only loads basic services and=20
| drivers...bingo, can put laptop into standby, but CAN=20
| wake it up when I open the lid. OK, I say to myself. It's=20
| NOT the stuff in startup...but it _is_ the stuff in=20
| either WIN.INI, or services. So, I don't want to mess=20
| with the services. How can this be happening? I called=20
| Toshiba -- ah they're no help. Apparently what the=20
| Toshiba authorized repair guy _didn't_ tell me was that=20
| if standby works under the factory disk install of Home,=20
| then Toshiba does not consider it their problem anymore.=20
| Too bad for us that we spend $100 to upgrade from Home to=20
| Pro (academic price -- he's in college). But, oh, by the=20
| way, surely somebody on the Microsoft site has heard of=20
| this problem.
| Well, +has+ anybody on the Microsoft site heard of this=20
| problem? This is so frustrating. The XP Pro upgrade came=20
| with SP1. Somebody on the Toshiba forum told me to try to=20
| load a new Pci.sys, but the version that you can download=20
| from Microsoft is older than this SP1 and the Pci.sys=20
| would not install with SP1 on the machine.
| I'm getting tired of folks telling us stuff when=20
| clearly it's something in the upgrade from XP Home to XP=20
| Pro that's gotten messed up. We've been go ing back and=20
| forth with this for _days_ and it seems our choices are=20
| 1) go back to Home XP and take a $100 hit; 2) see if=20
| loading the "new install" choice from the XP Pro CD will=20
| be any better (I don't even know if we can do that) or 3)=20
| forge ahead with XP Service Pack 2, even though the=20
| description doesn't _sound_ like it fixes anything like=20
| this. I have done nothing on this machine since the=20
| upgrade to XP Pro except search Toshiba and Microsoft and=20
| Google for wake up from standby problems.=20
| Any ideas???? I'm really stuck. The Toshiba help desk=20
| said that when this kid installed the upgrade from XP Home=20
| to XP Pro that it meant Toshiba didn't have to help=20
| anymore. That's why I'm posting this on the Microsoft=20
| site. C'mon folks. A little help here would be nice.
| Thanks!
| cynther

[cynther]

Toshiba has it's own Power Management control. But,
anyway, both of these settings _are_ set to allow the
device to bring the computer out of standby. And, as I
said, with XP Home or with XP Pro in diagnostic mode the
computer just wakes itself up as soon as the lid is
opened. I checked those settings and tried this fix
_before_ re-installing XP Home and XP Pro. So, that
doesn't seem to be it. But, I really do appreciate your
help. You are the first person even _try_ to help.
Thanks!
>-----Original Message-----
>Open your Device Manager and right-click on your keyboard.
>Click on the Power Management tab and uncheck "Allow the
computer
>to turn off this device to save power". Place a
checkmark next to
>"Allow this device to bring the computer out of
standby". Afterward,
>click "OK".
>
>Repeat this procedure for your mouse or touchpad.
>
>
>--
>Nicholas
>
>----------------------------------------------------------
-----------
>"cynther" > wrote in message:
> ...
>
>| Help! Is anybody from Microsoft willing to help me out
>| here??? I've posted this question to Setup &
Deployment,
>| Basic, General, and Help & Support. Are we the only
ones
>| having this problem?
>| I am helping one of my daughter's friends with his
>| computer. It seemed like a simple problem. He'd just
>| upgraded his Toshiba 1405 laptop from Windows XP Home
to
>| Windows XP Pro (on the advice of the Toshiba authorized
>| repair person after they'd replaced a fan). No problem,
>| says I. Lets check the settings. So we check the
settings
>| in Toshiba Power Console. Put the computer in standby
by
>| closing lid. Amber light flashes, it's in standby. Open
>| the computer -- won't wake up.
>| OK...call Toshiba authorized repair person who says,
>| well, if you drive it up here, I'm only going to
>| reinstall the factory CDs so you could do that. Well,
we
>| back up the machine, we reinstall the factory XP Home
>| from the Toshiba CDs, wipe the hard drive, nothing else
>| on the machine....can wake up from standby just fine.
>| So, next, we install XP PRO, select the upgrade
option
>| to upgrade from Home to Pro. Works dandy, takes an
hour.
>| Can put the machine _into_ standby, but laptop does not
>| wakeup when open the lid.
>| OK...so next I try this msconfig thing. disable all
the
>| startup items -- no dice, still can go into standby by
>| closing the lid, but cannot wake up from standby when
>| opening the lid. Have to reboot.
>| Then, try XP Pro msconfig choice to use "Diagnostic
>| startup" which only loads basic services and
>| drivers...bingo, can put laptop into standby, but CAN
>| wake it up when I open the lid. OK, I say to myself.
It's
>| NOT the stuff in startup...but it _is_ the stuff in
>| either WIN.INI, or services. So, I don't want to mess
>| with the services. How can this be happening? I called
>| Toshiba -- ah they're no help. Apparently what the
>| Toshiba authorized repair guy _didn't_ tell me was that
>| if standby works under the factory disk install of
Home,
>| then Toshiba does not consider it their problem
anymore.
>| Too bad for us that we spend $100 to upgrade from Home
to
>| Pro (academic price -- he's in college). But, oh, by
the
>| way, surely somebody on the Microsoft site has heard of
>| this problem.
>| Well, +has+ anybody on the Microsoft site heard of
this
>| problem? This is so frustrating. The XP Pro upgrade
came
>| with SP1. Somebody on the Toshiba forum told me to try
to
>| load a new Pci.sys, but the version that you can
download
>| from Microsoft is older than this SP1 and the Pci.sys
>| would not install with SP1 on the machine.
>| I'm getting tired of folks telling us stuff when
>| clearly it's something in the upgrade from XP Home to
XP
>| Pro that's gotten messed up. We've been go ing back and
>| forth with this for _days_ and it seems our choices are
>| 1) go back to Home XP and take a $100 hit; 2) see if
>| loading the "new install" choice from the XP Pro CD
will
>| be any better (I don't even know if we can do that) or
3)
>| forge ahead with XP Service Pack 2, even though the
>| description doesn't _sound_ like it fixes anything like
>| this. I have done nothing on this machine since the
>| upgrade to XP Pro except search Toshiba and Microsoft
and
>| Google for wake up from standby problems.
>| Any ideas???? I'm really stuck. The Toshiba help desk
>| said that when this kid installed the upgrade from XP
Home
>| to XP Pro that it meant Toshiba didn't have to help
>| anymore. That's why I'm posting this on the Microsoft
>| site. C'mon folks. A little help here would be nice.
>| Thanks!
>| cynther
>.
>

[Michael Solomon \(MS-MVP Windows Shell/User\)]

If these are USB devices, try this. Go to Control Panel, open System, go to
the Hardware tab, click Device Manager, click the plus sign next to
Universal Serial Bus Controllers, select USB Root Hub (There may be more
than one such selection, perform this procedure on each of them) right
click, select Properties, go to the Power Management tab, Remove the check
from "Allow the computer to turn off this device to save power," click ok
and apply and ok of the apply button becomes active.

You will have to reboot the system for this to take effect. Then try
putting it in standby and waking it up again.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"cynther" > wrote in message
...
> Toshiba has it's own Power Management control. But,
> anyway, both of these settings _are_ set to allow the
> device to bring the computer out of standby. And, as I
> said, with XP Home or with XP Pro in diagnostic mode the
> computer just wakes itself up as soon as the lid is
> opened. I checked those settings and tried this fix
> _before_ re-installing XP Home and XP Pro. So, that
> doesn't seem to be it. But, I really do appreciate your
> help. You are the first person even _try_ to help.
> Thanks!
> >-----Original Message-----
> >Open your Device Manager and right-click on your keyboard.
> >Click on the Power Management tab and uncheck "Allow the
> computer
> >to turn off this device to save power". Place a
> checkmark next to
> >"Allow this device to bring the computer out of
> standby". Afterward,
> >click "OK".
> >
> >Repeat this procedure for your mouse or touchpad.
> >
> >
> >--
> >Nicholas
> >
> >----------------------------------------------------------
> -----------
> >"cynther" > wrote in message:
> > ...
> >
> >| Help! Is anybody from Microsoft willing to help me out
> >| here??? I've posted this question to Setup &
> Deployment,
> >| Basic, General, and Help & Support. Are we the only
> ones
> >| having this problem?
> >| I am helping one of my daughter's friends with his
> >| computer. It seemed like a simple problem. He'd just
> >| upgraded his Toshiba 1405 laptop from Windows XP Home
> to
> >| Windows XP Pro (on the advice of the Toshiba authorized
> >| repair person after they'd replaced a fan). No problem,
> >| says I. Lets check the settings. So we check the
> settings
> >| in Toshiba Power Console. Put the computer in standby
> by
> >| closing lid. Amber light flashes, it's in standby. Open
> >| the computer -- won't wake up.
> >| OK...call Toshiba authorized repair person who says,
> >| well, if you drive it up here, I'm only going to
> >| reinstall the factory CDs so you could do that. Well,
> we
> >| back up the machine, we reinstall the factory XP Home
> >| from the Toshiba CDs, wipe the hard drive, nothing else
> >| on the machine....can wake up from standby just fine.
> >| So, next, we install XP PRO, select the upgrade
> option
> >| to upgrade from Home to Pro. Works dandy, takes an
> hour.
> >| Can put the machine _into_ standby, but laptop does not
> >| wakeup when open the lid.
> >| OK...so next I try this msconfig thing. disable all
> the
> >| startup items -- no dice, still can go into standby by
> >| closing the lid, but cannot wake up from standby when
> >| opening the lid. Have to reboot.
> >| Then, try XP Pro msconfig choice to use "Diagnostic
> >| startup" which only loads basic services and
> >| drivers...bingo, can put laptop into standby, but CAN
> >| wake it up when I open the lid. OK, I say to myself.
> It's
> >| NOT the stuff in startup...but it _is_ the stuff in
> >| either WIN.INI, or services. So, I don't want to mess
> >| with the services. How can this be happening? I called
> >| Toshiba -- ah they're no help. Apparently what the
> >| Toshiba authorized repair guy _didn't_ tell me was that
> >| if standby works under the factory disk install of
> Home,
> >| then Toshiba does not consider it their problem
> anymore.
> >| Too bad for us that we spend $100 to upgrade from Home
> to
> >| Pro (academic price -- he's in college). But, oh, by
> the
> >| way, surely somebody on the Microsoft site has heard of
> >| this problem.
> >| Well, +has+ anybody on the Microsoft site heard of
> this
> >| problem? This is so frustrating. The XP Pro upgrade
> came
> >| with SP1. Somebody on the Toshiba forum told me to try
> to
> >| load a new Pci.sys, but the version that you can
> download
> >| from Microsoft is older than this SP1 and the Pci.sys
> >| would not install with SP1 on the machine.
> >| I'm getting tired of folks telling us stuff when
> >| clearly it's something in the upgrade from XP Home to
> XP
> >| Pro that's gotten messed up. We've been go ing back and
> >| forth with this for _days_ and it seems our choices are
> >| 1) go back to Home XP and take a $100 hit; 2) see if
> >| loading the "new install" choice from the XP Pro CD
> will
> >| be any better (I don't even know if we can do that) or
> 3)
> >| forge ahead with XP Service Pack 2, even though the
> >| description doesn't _sound_ like it fixes anything like
> >| this. I have done nothing on this machine since the
> >| upgrade to XP Pro except search Toshiba and Microsoft
> and
> >| Google for wake up from standby problems.
> >| Any ideas???? I'm really stuck. The Toshiba help desk
> >| said that when this kid installed the upgrade from XP
> Home
> >| to XP Pro that it meant Toshiba didn't have to help
> >| anymore. That's why I'm posting this on the Microsoft
> >| site. C'mon folks. A little help here would be nice.
> >| Thanks!
> >| cynther
> >.
> >

[cynther]

You know, I understand what you want me to try, but I am
_not_ using USB devices when this happens. I'm trying to
keep the laptop in it's "basic" state. We are using the
laptop "as is" no external mouse, no external keyboard.
I'm using the touch pad & buttons as the mouse and the
keyboard on the laptop. Are you implying that these are
USB devices? I didn't think so.

I saw this note about USB devices on one of the boards and
there was something about a wireless mouse possibly
causing a machine to not wake up from standby...but, as
this was _not_ my situation, I did not really look at
those fixes.

So, _when_ I get a successful install of XP Pro and _when_
I attach USB devices to this laptop, I can understand that
I might need to fiddle with these settings. But, do you
think they will really affect the touchpad and keyboard?

Thanks!
cynther
>-----Original Message-----
>If these are USB devices, try this. Go to Control Panel,
open System, go to
>the Hardware tab, click Device Manager, click the plus
sign next to
>Universal Serial Bus Controllers, select USB Root Hub
(There may be more
>than one such selection, perform this procedure on each
of them) right
>click, select Properties, go to the Power Management tab,
Remove the check
>from "Allow the computer to turn off this device to save
power," click ok
>and apply and ok of the apply button becomes active.
>
>You will have to reboot the system for this to take
effect. Then try
>putting it in standby and waking it up again.
>
>--
>Michael Solomon MS-MVP
>Windows Shell/User
>Backup is a PC User's Best Friend
>DTS-L.Org: http://www.dts-l.org/
>
>"cynther" > wrote in message
...
>> Toshiba has it's own Power Management control. But,
>> anyway, both of these settings _are_ set to allow the
>> device to bring the computer out of standby. And, as I
>> said, with XP Home or with XP Pro in diagnostic mode the
>> computer just wakes itself up as soon as the lid is
>> opened. I checked those settings and tried this fix
>> _before_ re-installing XP Home and XP Pro. So, that
>> doesn't seem to be it. But, I really do appreciate your
>> help. You are the first person even _try_ to help.
>> Thanks!
>> >-----Original Message-----
>> >Open your Device Manager and right-click on your
keyboard.
>> >Click on the Power Management tab and uncheck "Allow
the
>> computer
>> >to turn off this device to save power". Place a
>> checkmark next to
>> >"Allow this device to bring the computer out of
>> standby". Afterward,
>> >click "OK".
>> >
>> >Repeat this procedure for your mouse or touchpad.
>> >
>> >
>> >--
>> >Nicholas
>> >
>> >-------------------------------------------------------
---
>> -----------
>> >"cynther" > wrote in message:
>> > ...
>> >
>> >| Help! Is anybody from Microsoft willing to help me
out
>> >| here??? I've posted this question to Setup &
>> Deployment,
>> >| Basic, General, and Help & Support. Are we the only
>> ones
>> >| having this problem?
>> >| I am helping one of my daughter's friends with his
>> >| computer. It seemed like a simple problem. He'd just
>> >| upgraded his Toshiba 1405 laptop from Windows XP Home
>> to
>> >| Windows XP Pro (on the advice of the Toshiba
authorized
>> >| repair person after they'd replaced a fan). No
problem,
>> >| says I. Lets check the settings. So we check the
>> settings
>> >| in Toshiba Power Console. Put the computer in standby
>> by
>> >| closing lid. Amber light flashes, it's in standby.
Open
>> >| the computer -- won't wake up.
>> >| OK...call Toshiba authorized repair person who
says,
>> >| well, if you drive it up here, I'm only going to
>> >| reinstall the factory CDs so you could do that. Well,
>> we
>> >| back up the machine, we reinstall the factory XP Home
>> >| from the Toshiba CDs, wipe the hard drive, nothing
else
>> >| on the machine....can wake up from standby just fine.
>> >| So, next, we install XP PRO, select the upgrade
>> option
>> >| to upgrade from Home to Pro. Works dandy, takes an
>> hour.
>> >| Can put the machine _into_ standby, but laptop does
not
>> >| wakeup when open the lid.
>> >| OK...so next I try this msconfig thing. disable all
>> the
>> >| startup items -- no dice, still can go into standby
by
>> >| closing the lid, but cannot wake up from standby when
>> >| opening the lid. Have to reboot.
>> >| Then, try XP Pro msconfig choice to use "Diagnostic
>> >| startup" which only loads basic services and
>> >| drivers...bingo, can put laptop into standby, but CAN
>> >| wake it up when I open the lid. OK, I say to myself.
>> It's
>> >| NOT the stuff in startup...but it _is_ the stuff in
>> >| either WIN.INI, or services. So, I don't want to mess
>> >| with the services. How can this be happening? I
called
>> >| Toshiba -- ah they're no help. Apparently what the
>> >| Toshiba authorized repair guy _didn't_ tell me was
that
>> >| if standby works under the factory disk install of
>> Home,
>> >| then Toshiba does not consider it their problem
>> anymore.
>> >| Too bad for us that we spend $100 to upgrade from
Home
>> to
>> >| Pro (academic price -- he's in college). But, oh, by
>> the
>> >| way, surely somebody on the Microsoft site has heard
of
>> >| this problem.
>> >| Well, +has+ anybody on the Microsoft site heard of
>> this
>> >| problem? This is so frustrating. The XP Pro upgrade
>> came
>> >| with SP1. Somebody on the Toshiba forum told me to
try
>> to
>> >| load a new Pci.sys, but the version that you can
>> download
>> >| from Microsoft is older than this SP1 and the Pci.sys
>> >| would not install with SP1 on the machine.
>> >| I'm getting tired of folks telling us stuff when
>> >| clearly it's something in the upgrade from XP Home to
>> XP
>> >| Pro that's gotten messed up. We've been go ing back
and
>> >| forth with this for _days_ and it seems our choices
are
>> >| 1) go back to Home XP and take a $100 hit; 2) see if
>> >| loading the "new install" choice from the XP Pro CD
>> will
>> >| be any better (I don't even know if we can do that)
or
>> 3)
>> >| forge ahead with XP Service Pack 2, even though the
>> >| description doesn't _sound_ like it fixes anything
like
>> >| this. I have done nothing on this machine since the
>> >| upgrade to XP Pro except search Toshiba and Microsoft
>> and
>> >| Google for wake up from standby problems.
>> >| Any ideas???? I'm really stuck. The Toshiba help
desk
>> >| said that when this kid installed the upgrade from XP
>> Home
>> >| to XP Pro that it meant Toshiba didn't have to help
>> >| anymore. That's why I'm posting this on the Microsoft
>> >| site. C'mon folks. A little help here would be nice.
>> >| Thanks!
>> >| cynther
>> >.
>> >
>
>
>.
>

[Michael Solomon \(MS-MVP Windows Shell/User\)]

No, I don't think it would effect the touchpad on the keyboard. Wasn't sure
if you were using any external devices although, the controller itself could
be the issue should you still might want to uncheck that selection and see
what happens.

The next thing to check are your device drivers. Even on a one day old new
computer, drivers can be outdated and drivers are most often the culprit in
a situation such as what you describe.

The original XP Home Edition on your computer was likely not SP1 but you
mention the version of XP Pro was SP1. That, in and of itself could
necessitate updated drivers. You need to check the device manufacturer's
web site, not just Toshiba, but your graphics card, soundcard, etc. and look
for latest drivers.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"cynther" > wrote in message
...
> You know, I understand what you want me to try, but I am
> _not_ using USB devices when this happens. I'm trying to
> keep the laptop in it's "basic" state. We are using the
> laptop "as is" no external mouse, no external keyboard.
> I'm using the touch pad & buttons as the mouse and the
> keyboard on the laptop. Are you implying that these are
> USB devices? I didn't think so.
>
> I saw this note about USB devices on one of the boards and
> there was something about a wireless mouse possibly
> causing a machine to not wake up from standby...but, as
> this was _not_ my situation, I did not really look at
> those fixes.
>
> So, _when_ I get a successful install of XP Pro and _when_
> I attach USB devices to this laptop, I can understand that
> I might need to fiddle with these settings. But, do you
> think they will really affect the touchpad and keyboard?
>
> Thanks!
> cynther
> >-----Original Message-----
> >If these are USB devices, try this. Go to Control Panel,
> open System, go to
> >the Hardware tab, click Device Manager, click the plus
> sign next to
> >Universal Serial Bus Controllers, select USB Root Hub
> (There may be more
> >than one such selection, perform this procedure on each
> of them) right
> >click, select Properties, go to the Power Management tab,
> Remove the check
> >from "Allow the computer to turn off this device to save
> power," click ok
> >and apply and ok of the apply button becomes active.
> >
> >You will have to reboot the system for this to take
> effect. Then try
> >putting it in standby and waking it up again.
> >
> >--
> >Michael Solomon MS-MVP
> >Windows Shell/User
> >Backup is a PC User's Best Friend
> >DTS-L.Org: http://www.dts-l.org/
> >
> >"cynther" > wrote in message
> ...
> >> Toshiba has it's own Power Management control. But,
> >> anyway, both of these settings _are_ set to allow the
> >> device to bring the computer out of standby. And, as I
> >> said, with XP Home or with XP Pro in diagnostic mode the
> >> computer just wakes itself up as soon as the lid is
> >> opened. I checked those settings and tried this fix
> >> _before_ re-installing XP Home and XP Pro. So, that
> >> doesn't seem to be it. But, I really do appreciate your
> >> help. You are the first person even _try_ to help.
> >> Thanks!
> >> >-----Original Message-----
> >> >Open your Device Manager and right-click on your
> keyboard.
> >> >Click on the Power Management tab and uncheck "Allow
> the
> >> computer
> >> >to turn off this device to save power". Place a
> >> checkmark next to
> >> >"Allow this device to bring the computer out of
> >> standby". Afterward,
> >> >click "OK".
> >> >
> >> >Repeat this procedure for your mouse or touchpad.
> >> >
> >> >
> >> >--
> >> >Nicholas
> >> >
> >> >-------------------------------------------------------
> ---
> >> -----------
> >> >"cynther" > wrote in message:
> >> > ...
> >> >
> >> >| Help! Is anybody from Microsoft willing to help me
> out
> >> >| here??? I've posted this question to Setup &
> >> Deployment,
> >> >| Basic, General, and Help & Support. Are we the only
> >> ones
> >> >| having this problem?
> >> >| I am helping one of my daughter's friends with his
> >> >| computer. It seemed like a simple problem. He'd just
> >> >| upgraded his Toshiba 1405 laptop from Windows XP Home
> >> to
> >> >| Windows XP Pro (on the advice of the Toshiba
> authorized
> >> >| repair person after they'd replaced a fan). No
> problem,
> >> >| says I. Lets check the settings. So we check the
> >> settings
> >> >| in Toshiba Power Console. Put the computer in standby
> >> by
> >> >| closing lid. Amber light flashes, it's in standby.
> Open
> >> >| the computer -- won't wake up.
> >> >| OK...call Toshiba authorized repair person who
> says,
> >> >| well, if you drive it up here, I'm only going to
> >> >| reinstall the factory CDs so you could do that. Well,
> >> we
> >> >| back up the machine, we reinstall the factory XP Home
> >> >| from the Toshiba CDs, wipe the hard drive, nothing
> else
> >> >| on the machine....can wake up from standby just fine.
> >> >| So, next, we install XP PRO, select the upgrade
> >> option
> >> >| to upgrade from Home to Pro. Works dandy, takes an
> >> hour.
> >> >| Can put the machine _into_ standby, but laptop does
> not
> >> >| wakeup when open the lid.
> >> >| OK...so next I try this msconfig thing. disable all
> >> the
> >> >| startup items -- no dice, still can go into standby
> by
> >> >| closing the lid, but cannot wake up from standby when
> >> >| opening the lid. Have to reboot.
> >> >| Then, try XP Pro msconfig choice to use "Diagnostic
> >> >| startup" which only loads basic services and
> >> >| drivers...bingo, can put laptop into standby, but CAN
> >> >| wake it up when I open the lid. OK, I say to myself.
> >> It's
> >> >| NOT the stuff in startup...but it _is_ the stuff in
> >> >| either WIN.INI, or services. So, I don't want to mess
> >> >| with the services. How can this be happening? I
> called
> >> >| Toshiba -- ah they're no help. Apparently what the
> >> >| Toshiba authorized repair guy _didn't_ tell me was
> that
> >> >| if standby works under the factory disk install of
> >> Home,
> >> >| then Toshiba does not consider it their problem
> >> anymore.
> >> >| Too bad for us that we spend $100 to upgrade from
> Home
> >> to
> >> >| Pro (academic price -- he's in college). But, oh, by
> >> the
> >> >| way, surely somebody on the Microsoft site has heard
> of
> >> >| this problem.
> >> >| Well, +has+ anybody on the Microsoft site heard of
> >> this
> >> >| problem? This is so frustrating. The XP Pro upgrade
> >> came
> >> >| with SP1. Somebody on the Toshiba forum told me to
> try
> >> to
> >> >| load a new Pci.sys, but the version that you can
> >> download
> >> >| from Microsoft is older than this SP1 and the Pci.sys
> >> >| would not install with SP1 on the machine.
> >> >| I'm getting tired of folks telling us stuff when
> >> >| clearly it's something in the upgrade from XP Home to
> >> XP
> >> >| Pro that's gotten messed up. We've been go ing back
> and
> >> >| forth with this for _days_ and it seems our choices
> are
> >> >| 1) go back to Home XP and take a $100 hit; 2) see if
> >> >| loading the "new install" choice from the XP Pro CD
> >> will
> >> >| be any better (I don't even know if we can do that)
> or
> >> 3)
> >> >| forge ahead with XP Service Pack 2, even though the
> >> >| description doesn't _sound_ like it fixes anything
> like
> >> >| this. I have done nothing on this machine since the
> >> >| upgrade to XP Pro except search Toshiba and Microsoft
> >> and
> >> >| Google for wake up from standby problems.
> >> >| Any ideas???? I'm really stuck. The Toshiba help
> desk
> >> >| said that when this kid installed the upgrade from XP
> >> Home
> >> >| to XP Pro that it meant Toshiba didn't have to help
> >> >| anymore. That's why I'm posting this on the Microsoft
> >> >| site. C'mon folks. A little help here would be nice.
> >> >| Thanks!
> >> >| cynther
> >> >.
> >> >
> >
> >
> >.
> >

[cynther]

OK....
So explain this to me. Toshiba doesn't have any updated
drivers. Toshiba built the machine that I have. Are you
saying that I now have to 1) find out what the "guts" of
my machine are (I don't know how to find out what the
graphics card, sound card, etc are.) and that 2) go out to
every manufacturer and find out if they have drivers
specifically for XP Pro Service Pack 1.

Should I do this before or after I do a "clean install"
of XP Pro. Do I, in fact, need to do another install of XP
Pro???? Or should I try this driver thing, have it fail
(which is what I think will happen, given my luck), and
_still_ have to go back to XP Home or only boot XP pro in
diagnostic mode. (In which case, the Internet connection
doesn't work.) This is so frustrating, you have no idea.

I'm not upset at you. I'm tired of being a whole
computer shop rolled into one person. Folks keep telling
me things to try and I try them and it still doesn't fix
things. I'm thinking that nobody really knows what to do,
they're just hoping that something works.
cynther
>-----Original Message-----
>No, I don't think it would effect the touchpad on the
keyboard. Wasn't sure
>if you were using any external devices although, the
controller itself could
>be the issue should you still might want to uncheck that
selection and see
>what happens.
>
>The next thing to check are your device drivers. Even on
a one day old new
>computer, drivers can be outdated and drivers are most
often the culprit in
>a situation such as what you describe.
>
>The original XP Home Edition on your computer was likely
not SP1 but you
>mention the version of XP Pro was SP1. That, in and of
itself could
>necessitate updated drivers. You need to check the
device manufacturer's
>web site, not just Toshiba, but your graphics card,
soundcard, etc. and look
>for latest drivers.
>
>--
>Michael Solomon MS-MVP
>Windows Shell/User
>Backup is a PC User's Best Friend
>DTS-L.Org: http://www.dts-l.org/
>
>"cynther" > wrote in message
...
>> You know, I understand what you want me to try, but I am
>> _not_ using USB devices when this happens. I'm trying to
>> keep the laptop in it's "basic" state. We are using the
>> laptop "as is" no external mouse, no external keyboard.
>> I'm using the touch pad & buttons as the mouse and the
>> keyboard on the laptop. Are you implying that these are
>> USB devices? I didn't think so.
>>
>> I saw this note about USB devices on one of the boards
and
>> there was something about a wireless mouse possibly
>> causing a machine to not wake up from standby...but, as
>> this was _not_ my situation, I did not really look at
>> those fixes.
>>
>> So, _when_ I get a successful install of XP Pro and
_when_
>> I attach USB devices to this laptop, I can understand
that
>> I might need to fiddle with these settings. But, do you
>> think they will really affect the touchpad and keyboard?
>>
>> Thanks!
>> cynther
>> >-----Original Message-----
>> >If these are USB devices, try this. Go to Control
Panel,
>> open System, go to
>> >the Hardware tab, click Device Manager, click the plus
>> sign next to
>> >Universal Serial Bus Controllers, select USB Root Hub
>> (There may be more
>> >than one such selection, perform this procedure on each
>> of them) right
>> >click, select Properties, go to the Power Management
tab,
>> Remove the check
>> >from "Allow the computer to turn off this device to
save
>> power," click ok
>> >and apply and ok of the apply button becomes active.
>> >
>> >You will have to reboot the system for this to take
>> effect. Then try
>> >putting it in standby and waking it up again.
>> >
>> >--
>> >Michael Solomon MS-MVP
>> >Windows Shell/User
>> >Backup is a PC User's Best Friend
>> >DTS-L.Org: http://www.dts-l.org/
>> >
>> >"cynther" > wrote in message
>> ...
>> >> Toshiba has it's own Power Management control. But,
>> >> anyway, both of these settings _are_ set to allow the
>> >> device to bring the computer out of standby. And, as
I
>> >> said, with XP Home or with XP Pro in diagnostic mode
the
>> >> computer just wakes itself up as soon as the lid is
>> >> opened. I checked those settings and tried this fix
>> >> _before_ re-installing XP Home and XP Pro. So, that
>> >> doesn't seem to be it. But, I really do appreciate
your
>> >> help. You are the first person even _try_ to help.
>> >> Thanks!
>> >> >-----Original Message-----
>> >> >Open your Device Manager and right-click on your
>> keyboard.
>> >> >Click on the Power Management tab and uncheck "Allow
>> the
>> >> computer
>> >> >to turn off this device to save power". Place a
>> >> checkmark next to
>> >> >"Allow this device to bring the computer out of
>> >> standby". Afterward,
>> >> >click "OK".
>> >> >
>> >> >Repeat this procedure for your mouse or touchpad.
>> >> >
>> >> >
>> >> >--
>> >> >Nicholas
>> >> >
>> >> >----------------------------------------------------
---
>> ---
>> >> -----------
>> >> >"cynther" > wrote in message:
>> >> > ...
>> >> >
>> >> >| Help! Is anybody from Microsoft willing to help me
>> out
>> >> >| here??? I've posted this question to Setup &
>> >> Deployment,
>> >> >| Basic, General, and Help & Support. Are we the
only
>> >> ones
>> >> >| having this problem?
>> >> >| I am helping one of my daughter's friends with
his
>> >> >| computer. It seemed like a simple problem. He'd
just
>> >> >| upgraded his Toshiba 1405 laptop from Windows XP
Home
>> >> to
>> >> >| Windows XP Pro (on the advice of the Toshiba
>> authorized
>> >> >| repair person after they'd replaced a fan). No
>> problem,
>> >> >| says I. Lets check the settings. So we check the
>> >> settings
>> >> >| in Toshiba Power Console. Put the computer in
standby
>> >> by
>> >> >| closing lid. Amber light flashes, it's in standby.
>> Open
>> >> >| the computer -- won't wake up.
>> >> >| OK...call Toshiba authorized repair person who
>> says,
>> >> >| well, if you drive it up here, I'm only going to
>> >> >| reinstall the factory CDs so you could do that.
Well,
>> >> we
>> >> >| back up the machine, we reinstall the factory XP
Home
>> >> >| from the Toshiba CDs, wipe the hard drive, nothing
>> else
>> >> >| on the machine....can wake up from standby just
fine.
>> >> >| So, next, we install XP PRO, select the upgrade
>> >> option
>> >> >| to upgrade from Home to Pro. Works dandy, takes an
>> >> hour.
>> >> >| Can put the machine _into_ standby, but laptop
does
>> not
>> >> >| wakeup when open the lid.
>> >> >| OK...so next I try this msconfig thing. disable
all
>> >> the
>> >> >| startup items -- no dice, still can go into
standby
>> by
>> >> >| closing the lid, but cannot wake up from standby
when
>> >> >| opening the lid. Have to reboot.
>> >> >| Then, try XP Pro msconfig choice to
use "Diagnostic
>> >> >| startup" which only loads basic services and
>> >> >| drivers...bingo, can put laptop into standby, but
CAN
>> >> >| wake it up when I open the lid. OK, I say to
myself.
>> >> It's
>> >> >| NOT the stuff in startup...but it _is_ the stuff
in
>> >> >| either WIN.INI, or services. So, I don't want to
mess
>> >> >| with the services. How can this be happening? I
>> called
>> >> >| Toshiba -- ah they're no help. Apparently what the
>> >> >| Toshiba authorized repair guy _didn't_ tell me was
>> that
>> >> >| if standby works under the factory disk install of
>> >> Home,
>> >> >| then Toshiba does not consider it their problem
>> >> anymore.
>> >> >| Too bad for us that we spend $100 to upgrade from
>> Home
>> >> to
>> >> >| Pro (academic price -- he's in college). But, oh,
by
>> >> the
>> >> >| way, surely somebody on the Microsoft site has
heard
>> of
>> >> >| this problem.
>> >> >| Well, +has+ anybody on the Microsoft site heard
of
>> >> this
>> >> >| problem? This is so frustrating. The XP Pro
upgrade
>> >> came
>> >> >| with SP1. Somebody on the Toshiba forum told me to
>> try
>> >> to
>> >> >| load a new Pci.sys, but the version that you can
>> >> download
>> >> >| from Microsoft is older than this SP1 and the
Pci.sys
>> >> >| would not install with SP1 on the machine.
>> >> >| I'm getting tired of folks telling us stuff when
>> >> >| clearly it's something in the upgrade from XP
Home to
>> >> XP
>> >> >| Pro that's gotten messed up. We've been go ing
back
>> and
>> >> >| forth with this for _days_ and it seems our
choices
>> are
>> >> >| 1) go back to Home XP and take a $100 hit; 2) see
if
>> >> >| loading the "new install" choice from the XP Pro
CD
>> >> will
>> >> >| be any better (I don't even know if we can do
that)
>> or
>> >> 3)
>> >> >| forge ahead with XP Service Pack 2, even though
the
>> >> >| description doesn't _sound_ like it fixes anything
>> like
>> >> >| this. I have done nothing on this machine since
the
>> >> >| upgrade to XP Pro except search Toshiba and
Microsoft
>> >> and
>> >> >| Google for wake up from standby problems.
>> >> >| Any ideas???? I'm really stuck. The Toshiba help
>> desk
>> >> >| said that when this kid installed the upgrade
from XP
>> >> Home
>> >> >| to XP Pro that it meant Toshiba didn't have to
help
>> >> >| anymore. That's why I'm posting this on the
Microsoft
>> >> >| site. C'mon folks. A little help here would be
nice.
>> >> >| Thanks!
>> >> >| cynther

[Michael Solomon \(MS-MVP Windows Shell/User\)]

PC Manufacturer's rarely have device drivers at their site, that's not
always the case but usually you have to go to the device manufacturer's web
site.

You may find the manufacturer's listed in the documentation. If not, try
device manager. Your are looking for soundcard manufacturer and graphics
card and the manufacturer may be listed here. Open Control Panel, go to
System, go to the Hardware tab, click Device manager, click the plus sign
next to "Display Adapter," and see if the graphics card manufacturer is
listed. Then click the plus sign next to sounds and audio devices, the same
thing applies, you're looking for a manufacturer name.

Something else to do, look in the event log to see if an error appears that
corresponds to the time when you tried to bring the system out of standby,
as this has happened a few times, there may be several such entries. Open
Control Panel, go to Administrative Tools, open Event Viewer. Look for an
error or errors that would seem to correspond to the time this happened,
double click, if the information on the inside is unintelligible to you, you
can copy it and post it here. Clicking the third button down in that box
will copy the information, then just paste it into a message you are posting
here.

I'm not sure a clean install will make a difference but I'd check out the
drivers first. as it's far less trouble than having to reinstall everything.
It's certainly an option but the above is far less invasive. Does, this
laptop have a CD-RW drive. If yes, it's a possibility that the source of
the issue is the CD writing software if it's installed. Most such software
needed to be updated for SP1 so if you have software such as Easy CD Creator
or Nero installed you need to check their web sites for updated versions.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"cynther" > wrote in message
...
> OK....
> So explain this to me. Toshiba doesn't have any updated
> drivers. Toshiba built the machine that I have. Are you
> saying that I now have to 1) find out what the "guts" of
> my machine are (I don't know how to find out what the
> graphics card, sound card, etc are.) and that 2) go out to
> every manufacturer and find out if they have drivers
> specifically for XP Pro Service Pack 1.
>
> Should I do this before or after I do a "clean install"
> of XP Pro. Do I, in fact, need to do another install of XP
> Pro???? Or should I try this driver thing, have it fail
> (which is what I think will happen, given my luck), and
> _still_ have to go back to XP Home or only boot XP pro in
> diagnostic mode. (In which case, the Internet connection
> doesn't work.) This is so frustrating, you have no idea.
>
> I'm not upset at you. I'm tired of being a whole
> computer shop rolled into one person. Folks keep telling
> me things to try and I try them and it still doesn't fix
> things. I'm thinking that nobody really knows what to do,
> they're just hoping that something works.
> cynther
> >-----Original Message-----
> >No, I don't think it would effect the touchpad on the
> keyboard. Wasn't sure
> >if you were using any external devices although, the
> controller itself could
> >be the issue should you still might want to uncheck that
> selection and see
> >what happens.
> >
> >The next thing to check are your device drivers. Even on
> a one day old new
> >computer, drivers can be outdated and drivers are most
> often the culprit in
> >a situation such as what you describe.
> >
> >The original XP Home Edition on your computer was likely
> not SP1 but you
> >mention the version of XP Pro was SP1. That, in and of
> itself could
> >necessitate updated drivers. You need to check the
> device manufacturer's
> >web site, not just Toshiba, but your graphics card,
> soundcard, etc. and look
> >for latest drivers.
> >
> >--
> >Michael Solomon MS-MVP
> >Windows Shell/User
> >Backup is a PC User's Best Friend
> >DTS-L.Org: http://www.dts-l.org/
> >
> >"cynther" > wrote in message
> ...
> >> You know, I understand what you want me to try, but I am
> >> _not_ using USB devices when this happens. I'm trying to
> >> keep the laptop in it's "basic" state. We are using the
> >> laptop "as is" no external mouse, no external keyboard.
> >> I'm using the touch pad & buttons as the mouse and the
> >> keyboard on the laptop. Are you implying that these are
> >> USB devices? I didn't think so.
> >>
> >> I saw this note about USB devices on one of the boards
> and
> >> there was something about a wireless mouse possibly
> >> causing a machine to not wake up from standby...but, as
> >> this was _not_ my situation, I did not really look at
> >> those fixes.
> >>
> >> So, _when_ I get a successful install of XP Pro and
> _when_
> >> I attach USB devices to this laptop, I can understand
> that
> >> I might need to fiddle with these settings. But, do you
> >> think they will really affect the touchpad and keyboard?
> >>
> >> Thanks!
> >> cynther
> >> >-----Original Message-----
> >> >If these are USB devices, try this. Go to Control
> Panel,
> >> open System, go to
> >> >the Hardware tab, click Device Manager, click the plus
> >> sign next to
> >> >Universal Serial Bus Controllers, select USB Root Hub
> >> (There may be more
> >> >than one such selection, perform this procedure on each
> >> of them) right
> >> >click, select Properties, go to the Power Management
> tab,
> >> Remove the check
> >> >from "Allow the computer to turn off this device to
> save
> >> power," click ok
> >> >and apply and ok of the apply button becomes active.
> >> >
> >> >You will have to reboot the system for this to take
> >> effect. Then try
> >> >putting it in standby and waking it up again.
> >> >
> >> >--
> >> >Michael Solomon MS-MVP
> >> >Windows Shell/User
> >> >Backup is a PC User's Best Friend
> >> >DTS-L.Org: http://www.dts-l.org/
> >> >
> >> >"cynther" > wrote in message
> >> ...
> >> >> Toshiba has it's own Power Management control. But,
> >> >> anyway, both of these settings _are_ set to allow the
> >> >> device to bring the computer out of standby. And, as
> I
> >> >> said, with XP Home or with XP Pro in diagnostic mode
> the
> >> >> computer just wakes itself up as soon as the lid is
> >> >> opened. I checked those settings and tried this fix
> >> >> _before_ re-installing XP Home and XP Pro. So, that
> >> >> doesn't seem to be it. But, I really do appreciate
> your
> >> >> help. You are the first person even _try_ to help.
> >> >> Thanks!
> >> >> >-----Original Message-----
> >> >> >Open your Device Manager and right-click on your
> >> keyboard.
> >> >> >Click on the Power Management tab and uncheck "Allow
> >> the
> >> >> computer
> >> >> >to turn off this device to save power". Place a
> >> >> checkmark next to
> >> >> >"Allow this device to bring the computer out of
> >> >> standby". Afterward,
> >> >> >click "OK".
> >> >> >
> >> >> >Repeat this procedure for your mouse or touchpad.
> >> >> >
> >> >> >
> >> >> >--
> >> >> >Nicholas
> >> >> >
> >> >> >----------------------------------------------------
> ---
> >> ---
> >> >> -----------
> >> >> >"cynther" > wrote in message:
> >> >> > ...
> >> >> >
> >> >> >| Help! Is anybody from Microsoft willing to help me
> >> out
> >> >> >| here??? I've posted this question to Setup &
> >> >> Deployment,
> >> >> >| Basic, General, and Help & Support. Are we the
> only
> >> >> ones
> >> >> >| having this problem?
> >> >> >| I am helping one of my daughter's friends with
> his
> >> >> >| computer. It seemed like a simple problem. He'd
> just
> >> >> >| upgraded his Toshiba 1405 laptop from Windows XP
> Home
> >> >> to
> >> >> >| Windows XP Pro (on the advice of the Toshiba
> >> authorized
> >> >> >| repair person after they'd replaced a fan). No
> >> problem,
> >> >> >| says I. Lets check the settings. So we check the
> >> >> settings
> >> >> >| in Toshiba Power Console. Put the computer in
> standby
> >> >> by
> >> >> >| closing lid. Amber light flashes, it's in standby.
> >> Open
> >> >> >| the computer -- won't wake up.
> >> >> >| OK...call Toshiba authorized repair person who
> >> says,
> >> >> >| well, if you drive it up here, I'm only going to
> >> >> >| reinstall the factory CDs so you could do that.
> Well,
> >> >> we
> >> >> >| back up the machine, we reinstall the factory XP
> Home
> >> >> >| from the Toshiba CDs, wipe the hard drive, nothing
> >> else
> >> >> >| on the machine....can wake up from standby just
> fine.
> >> >> >| So, next, we install XP PRO, select the upgrade
> >> >> option
> >> >> >| to upgrade from Home to Pro. Works dandy, takes an
> >> >> hour.
> >> >> >| Can put the machine _into_ standby, but laptop
> does
> >> not
> >> >> >| wakeup when open the lid.
> >> >> >| OK...so next I try this msconfig thing. disable
> all
> >> >> the
> >> >> >| startup items -- no dice, still can go into
> standby
> >> by
> >> >> >| closing the lid, but cannot wake up from standby
> when
> >> >> >| opening the lid. Have to reboot.
> >> >> >| Then, try XP Pro msconfig choice to
> use "Diagnostic
> >> >> >| startup" which only loads basic services and
> >> >> >| drivers...bingo, can put laptop into standby, but
> CAN
> >> >> >| wake it up when I open the lid. OK, I say to
> myself.
> >> >> It's
> >> >> >| NOT the stuff in startup...but it _is_ the stuff
> in
> >> >> >| either WIN.INI, or services. So, I don't want to
> mess
> >> >> >| with the services. How can this be happening? I
> >> called
> >> >> >| Toshiba -- ah they're no help. Apparently what the
> >> >> >| Toshiba authorized repair guy _didn't_ tell me was
> >> that
> >> >> >| if standby works under the factory disk install of
> >> >> Home,
> >> >> >| then Toshiba does not consider it their problem
> >> >> anymore.
> >> >> >| Too bad for us that we spend $100 to upgrade from
> >> Home
> >> >> to
> >> >> >| Pro (academic price -- he's in college). But, oh,
> by
> >> >> the
> >> >> >| way, surely somebody on the Microsoft site has
> heard
> >> of
> >> >> >| this problem.
> >> >> >| Well, +has+ anybody on the Microsoft site heard
> of
> >> >> this
> >> >> >| problem? This is so frustrating. The XP Pro
> upgrade
> >> >> came
> >> >> >| with SP1. Somebody on the Toshiba forum told me to
> >> try
> >> >> to
> >> >> >| load a new Pci.sys, but the version that you can
> >> >> download
> >> >> >| from Microsoft is older than this SP1 and the
> Pci.sys
> >> >> >| would not install with SP1 on the machine.
> >> >> >| I'm getting tired of folks telling us stuff when
> >> >> >| clearly it's something in the upgrade from XP
> Home to
> >> >> XP
> >> >> >| Pro that's gotten messed up. We've been go ing
> back
> >> and
> >> >> >| forth with this for _days_ and it seems our
> choices
> >> are
> >> >> >| 1) go back to Home XP and take a $100 hit; 2) see
> if
> >> >> >| loading the "new install" choice from the XP Pro
> CD
> >> >> will
> >> >> >| be any better (I don't even know if we can do
> that)
> >> or
> >> >> 3)
> >> >> >| forge ahead with XP Service Pack 2, even though
> the
> >> >> >| description doesn't _sound_ like it fixes anything
> >> like
> >> >> >| this. I have done nothing on this machine since
> the
> >> >> >| upgrade to XP Pro except search Toshiba and
> Microsoft
> >> >> and
> >> >> >| Google for wake up from standby problems.
> >> >> >| Any ideas???? I'm really stuck. The Toshiba help
> >> desk
> >> >> >| said that when this kid installed the upgrade
> from XP
> >> >> Home
> >> >> >| to XP Pro that it meant Toshiba didn't have to
> help
> >> >> >| anymore. That's why I'm posting this on the
> Microsoft
> >> >> >| site. C'mon folks. A little help here would be
> nice.
> >> >> >| Thanks!
> >> >> >| cynther
>

[Sharon F]

On Mon, 28 Jul 2003 16:34:17 -0700, "cynther" >
wrote:
[snip]...
>Then, try XP Pro msconfig choice to use "Diagnostic
>startup" which only loads basic services and
>drivers...bingo, can put laptop into standby, but CAN
>wake it up when I open the lid. OK, I say to myself. It's
>NOT the stuff in startup...but it _is_ the stuff in
>either WIN.INI, or services. So, I don't want to mess
>with the services. How can this be happening?...
[snip again, sorry! but this is the part I wanted to discuss]

I find it interesting that the upgraded Pro install can come out of
standby as desired when using the diagnostic startup. Could be drivers
as Michael suggests. Could be software or additional services too. I can
understand not wanting to mess around too much but...

-- You can check/uncheck items on the Startup page in an effort to
pinpoint a contributing factor. A lot of restarts and as boring as hell
to work through. Make the kids do it?

--On MSCONFIG's Services page is an option to hide Microsoft services. A
worthwhile exercise is to check that option. Then examine carefully
everything that is left over. Maybe even try disabling these services
for a restart. Try the standby/resume steps and see what happens. Add
items back, one at a time.

-- Event Viewer (eventvwr.msc) records all errors that it can. May be
something in there that will give you an additional clue about what the
exact problem is.

--Tools such as Process Explorer, Filemon, Regmon, Dllmon (all available
at www.sysinternals.com) might add some info to the "pot."

Some more thoughts. Sorry if they're off target but it sounds like
you've been around the block a few times on this issue so offer this for
consideration only...

Am wondering if the OEM power config program is involved in all of this.
If it was tied directly to BIOS (similar to XP's Power Management),
there shouldn't be any change in power option behaviors. If it runs as
an app or service at startup, XP will insist on being the intermediary
between the program and hardware. You wouldn't think changing from Home
to Pro would upset this apple cart but... maybe it did?

To reiterate, the problem centers around power management function. The
problem disappears with diagnostic startup. The OEM power config program
is the most directly related item and was probably not loaded with
diagnostic startup (unfortunately, it was probably one of several items
that weren't loaded, of which, any one could be a factor). Is there
install media for this program? This may be one of those cases where an
application that deals so directly with hardware needs to be
reinstalled.

If you ever pinpoint the source, it would be interesting to know what
the cause was. Post followup, if you can, please?

Sharon F
MS MVP
[Windows XP - Shell/User]