realtek audio problems

[tony]

> >i recently experienced the following error message upon start up:
> >> >
> >> > RTHDCPL.EXE - Illegal system DLL relocation
> >> > The systen DLL user32.dll was relocated in memory
> >> > The application will not run properly
> >> > The relocation occurred because the dll c:\windows\system32\HHCTRL.OXC
> >> > occupied an address range reserved for windows system DLLs.
> >> > The vendor supplying the DLL should be contacted for a new DLL.
> >
> > where can i locate proper drivers and how do i install them so i get audio
> > back onto my pc?
>
> Please no windows downloads, quick fixes, vague sketchy links. please only
> reliable, proven downloads for the Realtek Audion software that I
> inadvertently removed from my pc after some random, sketchy quick fix
> software called Regcure "corrected" errors on my computer and only created
> more problems.
> This all because of Rogers self-healing software malfunctioned and caused an
> error message at start-up that wouldn't go away, now they won't take
> responsibility for it. Don't trust Rogers!
> pls help.

tried downloading realtek software, doesn't work. tried going here:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false#AC
and clicking here: windows xp drivers only site 1. didn't work, tried
downloading fixes from ms, still no audio.

pls help

[Spikey]

"Tony" > wrote in message
...
>> >i recently experienced the following error message upon start up:
>> >> >

One of microsofts latest batch of updates KB925902 is not compatible with
some realtek. The advice is to download the latest drivers from Realtek.
If this doesnt help then apply the patch ( KB935448).

The link below should take you to the Knowledge base article and the
download.

http://www.microsoft.com/downloads/details.aspx?familyid=74AD4188-3131-429C-8FCB-F7B3B0FD3D86&displaylang=en

:o)

[Patti MacLeod]

Hi Tony,

Was this one of the fixes that you downloaded from MS?

Certain third-party applications may not start, and you receive an error
message when you start the computer: "Illegal System DLL Relocation"
http://support.microsoft.com/default.aspx/kb/935448/en-us



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Tony" wrote:

> > >i recently experienced the following error message upon start up:
> > >> >
> > >> > RTHDCPL.EXE - Illegal system DLL relocation
> > >> > The systen DLL user32.dll was relocated in memory
> > >> > The application will not run properly
> > >> > The relocation occurred because the dll c:\windows\system32\HHCTRL.OXC
> > >> > occupied an address range reserved for windows system DLLs.
> > >> > The vendor supplying the DLL should be contacted for a new DLL.
> > >
> > > where can i locate proper drivers and how do i install them so i get audio
> > > back onto my pc?
> >
> > Please no windows downloads, quick fixes, vague sketchy links. please only
> > reliable, proven downloads for the Realtek Audion software that I
> > inadvertently removed from my pc after some random, sketchy quick fix
> > software called Regcure "corrected" errors on my computer and only created
> > more problems.
> > This all because of Rogers self-healing software malfunctioned and caused an
> > error message at start-up that wouldn't go away, now they won't take
> > responsibility for it. Don't trust Rogers!
> > pls help.
>
> tried downloading realtek software, doesn't work. tried going here:
> http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false#AC
> and clicking here: windows xp drivers only site 1. didn't work, tried
> downloading fixes from ms, still no audio.
>
> pls help

[Peter Foldes]

Use this fix

http://support.microsoft.com/default.aspx/kb/935448/en-us

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Tony" > wrote in message ...
>> >i recently experienced the following error message upon start up:
>> >> >
>> >> > RTHDCPL.EXE - Illegal system DLL relocation
>> >> > The systen DLL user32.dll was relocated in memory
>> >> > The application will not run properly
>> >> > The relocation occurred because the dll c:\windows\system32\HHCTRL.OXC
>> >> > occupied an address range reserved for windows system DLLs.
>> >> > The vendor supplying the DLL should be contacted for a new DLL.
>> >
>> > where can i locate proper drivers and how do i install them so i get audio
>> > back onto my pc?
>>
>> Please no windows downloads, quick fixes, vague sketchy links. please only
>> reliable, proven downloads for the Realtek Audion software that I
>> inadvertently removed from my pc after some random, sketchy quick fix
>> software called Regcure "corrected" errors on my computer and only created
>> more problems.
>> This all because of Rogers self-healing software malfunctioned and caused an
>> error message at start-up that wouldn't go away, now they won't take
>> responsibility for it. Don't trust Rogers!
>> pls help.
>
> tried downloading realtek software, doesn't work. tried going here:
> http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false#AC
> and clicking here: windows xp drivers only site 1. didn't work, tried
> downloading fixes from ms, still no audio.
>
> pls help

[tony]

Hi Patti. uh, yeah, i think so, but there have been several suggestions and
this particular one does not appear on my add/remove programs list. i do
have "Realtek AC '97 Audio" and "Realtek High Definition Audio Driver"
installed and still no audio.
what next?


"Patti MacLeod" wrote:

> Hi Tony,
>
> Was this one of the fixes that you downloaded from MS?
>
> Certain third-party applications may not start, and you receive an error
> message when you start the computer: "Illegal System DLL Relocation"
> http://support.microsoft.com/default.aspx/kb/935448/en-us
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
>
> "Tony" wrote:
>
> > > >i recently experienced the following error message upon start up:
> > > >> >
> > > >> > RTHDCPL.EXE - Illegal system DLL relocation
> > > >> > The systen DLL user32.dll was relocated in memory
> > > >> > The application will not run properly
> > > >> > The relocation occurred because the dll c:\windows\system32\HHCTRL.OXC
> > > >> > occupied an address range reserved for windows system DLLs.
> > > >> > The vendor supplying the DLL should be contacted for a new DLL.
> > > >
> > > > where can i locate proper drivers and how do i install them so i get audio
> > > > back onto my pc?
> > >
> > > Please no windows downloads, quick fixes, vague sketchy links. please only
> > > reliable, proven downloads for the Realtek Audion software that I
> > > inadvertently removed from my pc after some random, sketchy quick fix
> > > software called Regcure "corrected" errors on my computer and only created
> > > more problems.
> > > This all because of Rogers self-healing software malfunctioned and caused an
> > > error message at start-up that wouldn't go away, now they won't take
> > > responsibility for it. Don't trust Rogers!
> > > pls help.
> >
> > tried downloading realtek software, doesn't work. tried going here:
> > http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false#AC
> > and clicking here: windows xp drivers only site 1. didn't work, tried
> > downloading fixes from ms, still no audio.
> >
> > pls help

[tony]

thanks for trying Spikey but way too many updates already, don't know which
ones i've tried and which i have yet to try, but none seem to work. applying
patch after patch is too layered for me. i just want to get the right driver
and install one program that works.

"Spikey" wrote:

>
> "Tony" > wrote in message
> ...
> >> >i recently experienced the following error message upon start up:
> >> >> >
>
> One of microsofts latest batch of updates KB925902 is not compatible with
> some realtek. The advice is to download the latest drivers from Realtek.
> If this doesnt help then apply the patch ( KB935448).
>
> The link below should take you to the Knowledge base article and the
> download.
>
> http://www.microsoft.com/downloads/details.aspx?familyid=74AD4188-3131-429C-8FCB-F7B3B0FD3D86&displaylang=en
>
> :o)
>
>
>
>

[tony]

Thanks Peter, but i've tried this already. my problem is that after
installing theRealtek Audio software, there is still no audio on my pc.

"Peter Foldes" wrote:

> Use this fix
>
> http://support.microsoft.com/default.aspx/kb/935448/en-us
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Tony" > wrote in message ...
> >> >i recently experienced the following error message upon start up:
> >> >> >
> >> >> > RTHDCPL.EXE - Illegal system DLL relocation
> >> >> > The systen DLL user32.dll was relocated in memory
> >> >> > The application will not run properly
> >> >> > The relocation occurred because the dll c:\windows\system32\HHCTRL.OXC
> >> >> > occupied an address range reserved for windows system DLLs.
> >> >> > The vendor supplying the DLL should be contacted for a new DLL.
> >> >
> >> > where can i locate proper drivers and how do i install them so i get audio
> >> > back onto my pc?
> >>
> >> Please no windows downloads, quick fixes, vague sketchy links. please only
> >> reliable, proven downloads for the Realtek Audion software that I
> >> inadvertently removed from my pc after some random, sketchy quick fix
> >> software called Regcure "corrected" errors on my computer and only created
> >> more problems.
> >> This all because of Rogers self-healing software malfunctioned and caused an
> >> error message at start-up that wouldn't go away, now they won't take
> >> responsibility for it. Don't trust Rogers!
> >> pls help.
> >
> > tried downloading realtek software, doesn't work. tried going here:
> > http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false#AC
> > and clicking here: windows xp drivers only site 1. didn't work, tried
> > downloading fixes from ms, still no audio.
> >
> > pls help
>

[Spikey]

"Tony" > wrote in message
...
> thanks for trying Spikey but way too many updates already, don't know
> which
> ones i've tried and which i have yet to try, but none seem to work.
> applying
> patch after patch is too layered for me. i just want to get the right
> driver
> and install one program that works.
>

If it is the same problem that many other Realtek users have been striken
with after 2 of the latest ms updates it is not a driver issue. If you
check out the last few weeks on microsoft.public.windowsupdate you'll see
some of the discussions.

If you go into add/remove and tick "show updates" you will be able to check
whether you have dlld the 2 updates highlighted in the KB article I posted
and if so delete them. You will need to switch off automatic updates
temporarily to prevent them re downloading. Set a restore point first - I
usually fix rather than restore these days but still set one as a back up.

Reboot and then see if your realtek software is working. If it is then you
have 2 choices. Either download the 2 updates and install the fix given in
the KB article or block the 2 updates from WU. The second is not
recommended.

If after deleting the 2 updates your realtek is still not working then at
the very least you will have eliminated the updates from the equation.

:o)

[tony]

After removing the Real Tek program from my pc after experiencing a DLL
> relocation error message, I am unable to successfully reinstall it and get
> audio back on my pc. my add/remove folder shows the following software is
> installed on my computer: 1) Realtek AC'97 Audio 2) Realtek High
> Definition Audio Driver.
>
> Question: why is there no sound on my pc?


"Patti MacLeod" wrote:

> Hi Tony,
>
> Was this one of the fixes that you downloaded from MS?
>
> Certain third-party applications may not start, and you receive an error
> message when you start the computer: "Illegal System DLL Relocation"
> http://support.microsoft.com/default.aspx/kb/935448/en-us
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
>
> "Tony" wrote:
>
> > > >i recently experienced the following error message upon start up:
> > > >> >
> > > >> > RTHDCPL.EXE - Illegal system DLL relocation
> > > >> > The systen DLL user32.dll was relocated in memory
> > > >> > The application will not run properly
> > > >> > The relocation occurred because the dll c:\windows\system32\HHCTRL.OXC
> > > >> > occupied an address range reserved for windows system DLLs.
> > > >> > The vendor supplying the DLL should be contacted for a new DLL.
> > > >
> > > > where can i locate proper drivers and how do i install them so i get audio
> > > > back onto my pc?
> > >
> > > Please no windows downloads, quick fixes, vague sketchy links. please only
> > > reliable, proven downloads for the Realtek Audion software that I
> > > inadvertently removed from my pc after some random, sketchy quick fix
> > > software called Regcure "corrected" errors on my computer and only created
> > > more problems.
> > > This all because of Rogers self-healing software malfunctioned and caused an
> > > error message at start-up that wouldn't go away, now they won't take
> > > responsibility for it. Don't trust Rogers!
> > > pls help.
> >
> > tried downloading realtek software, doesn't work. tried going here:
> > http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false#AC
> > and clicking here: windows xp drivers only site 1. didn't work, tried
> > downloading fixes from ms, still no audio.
> >
> > pls help

[Spikey]

"Tony" > wrote in message
...
> After removing the Real Tek program from my pc after experiencing a DLL
>> relocation error message, I am unable to successfully reinstall it and
>> get
>> audio back on my pc. my add/remove folder shows the following software
>> is
>> installed on my computer: 1) Realtek AC'97 Audio 2) Realtek High
>> Definition Audio Driver.
>>
>> Question: why is there no sound on my pc?

Still got problems?

Did you find out if you had the 2 ms updates in add/remove as per my 2nd
reply ( if you didnt see it let me know and I'll repost it for you)? They
were both problematic for lots of users with Realtek recently. It is
possible that your problem is nothing to do with this but I still think you
need to go that route even if its just to rule it out of the equation.

How did you uninstall the realtek in the first place, was it through
add/remove?

Some software leaves a registry entry or some other marker which prevents a
re-install (usually limited trial versions but some full versions as well).
Usually going through add/remove is more effective at tidying up loose ends
but with some like Norton (spit) you have to get an uninstaller from the
home site to clean house and then delete registry entries manually (not
recommended unless you have backed up) to allow a fresh install.

Also some software doesnt install properly if you dont switch off the
antivirus and popup stopper (once downloaded and checked of course) while
installing.

:o)

[tony]

thanks, here's what i did: deleted KB925902. then i detected the patch
KB935448 was already installed. i still don't have audio. what now?


"Spikey" wrote:

>
> "Tony" > wrote in message
> ...
> > thanks for trying Spikey but way too many updates already, don't know
> > which
> > ones i've tried and which i have yet to try, but none seem to work.
> > applying
> > patch after patch is too layered for me. i just want to get the right
> > driver
> > and install one program that works.
> >
>
> If it is the same problem that many other Realtek users have been striken
> with after 2 of the latest ms updates it is not a driver issue. If you
> check out the last few weeks on microsoft.public.windowsupdate you'll see
> some of the discussions.
>
> If you go into add/remove and tick "show updates" you will be able to check
> whether you have dlld the 2 updates highlighted in the KB article I posted
> and if so delete them. You will need to switch off automatic updates
> temporarily to prevent them re downloading. Set a restore point first - I
> usually fix rather than restore these days but still set one as a back up.
>
> Reboot and then see if your realtek software is working. If it is then you
> have 2 choices. Either download the 2 updates and install the fix given in
> the KB article or block the 2 updates from WU. The second is not
> recommended.
>
> If after deleting the 2 updates your realtek is still not working then at
> the very least you will have eliminated the updates from the equation.
>
> :o)
>
>
>

[Spikey]

"Tony" > wrote in message
...
> thanks, here's what i did: deleted KB925902. then i detected the patch
> KB935448 was already installed. i still don't have audio. what now?
>
The article referred to update KB928843 as well so uninstall that one as
well and reboot and see if the sound is back.

To stop WU from reinstalling temporarily go into start menu/ settings/
control panel and double click automatic updates. Click the "Notify me but
dont automatically download..." and then apply /ok. You'll get a yellow
shield in the notification area of the task bar, which when clicked will
give you opportunity to download or ignore. If you clear the check box it
will ask if you dont want it offered again. You can just turn off automatic
updates completely but you dont get notified when an urgent update is sent
out and not everyone can access the WU site.

[tony]

thanks for the tip on auto updates. this other update you mention was not
installed .

"Spikey" wrote:

>
> "Tony" > wrote in message
> ...
> > thanks, here's what i did: deleted KB925902. then i detected the patch
> > KB935448 was already installed. i still don't have audio. what now?
> >
> The article referred to update KB928843 as well so uninstall that one as
> well and reboot and see if the sound is back.
>
> To stop WU from reinstalling temporarily go into start menu/ settings/
> control panel and double click automatic updates. Click the "Notify me but
> dont automatically download..." and then apply /ok. You'll get a yellow
> shield in the notification area of the task bar, which when clicked will
> give you opportunity to download or ignore. If you clear the check box it
> will ask if you dont want it offered again. You can just turn off automatic
> updates completely but you dont get notified when an urgent update is sent
> out and not everyone can access the WU site.
>
>
>
>