Internet connection dropping after 1-2 minutes

[Andrew Stevens]

I have an installation of Windows XP Professional, with a dial-up Internet
connection that keeps disconnecting after 1-2 minutes of inactivity. The
idle disconnect setting was initially set to 20 minutes, I have tried
changing the setting to "never", but it makes no difference. The XP firewall
is turned on and ICS is turned off. Is there another setting I need to
modify to stop the PC from disconnecting?

Thanks
Andrew Stevens.

[Patty MacDuffie]

What kind of modem do you have? Is there a power settings tab on the =
modem's properties? Sounds like the machine is shutting down the modem =
to save power. I don't have a modem on my computer to check this =
though. If it is a USB modem, you will find a power management setting =
on the property sheet of the USB Hub in device manager. (You may have =
several hubs.) Uncheck the checkbox to allow the machine to turn the =
device off to save power.
--=20
Patty MacDuffie
Windows XP MVP

"Andrew Stevens" > wrote in message =
...
> I have an installation of Windows XP Professional, with a dial-up =
Internet
> connection that keeps disconnecting after 1-2 minutes of inactivity. =
The
> idle disconnect setting was initially set to 20 minutes, I have tried
> changing the setting to "never", but it makes no difference. The XP =
firewall
> is turned on and ICS is turned off. Is there another setting I need to
> modify to stop the PC from disconnecting?
>=20
> Thanks
> Andrew Stevens.
>=20
>

[Andrew Stevens]

Thanks for the response Patty. The modem is internal, it is in a Toshiba
laptop and says Toshiba AMR software modem. The property to shut the modem
down to save power is not ticked and the option is greyed out so that it
cannot be selected, so this would not appear to be the cause. Any other
ideas?

Regards,
Andrew Stevens.


"Patty MacDuffie" > wrote in message
...
What kind of modem do you have? Is there a power settings tab on the
modem's properties? Sounds like the machine is shutting down the modem to
save power. I don't have a modem on my computer to check this though. If
it is a USB modem, you will find a power management setting on the property
sheet of the USB Hub in device manager. (You may have several hubs.)
Uncheck the checkbox to allow the machine to turn the device off to save
power.
--
Patty MacDuffie
Windows XP MVP

"Andrew Stevens" > wrote in message
...
> I have an installation of Windows XP Professional, with a dial-up Internet
> connection that keeps disconnecting after 1-2 minutes of inactivity. The
> idle disconnect setting was initially set to 20 minutes, I have tried
> changing the setting to "never", but it makes no difference. The XP
firewall
> is turned on and ICS is turned off. Is there another setting I need to
> modify to stop the PC from disconnecting?
>
> Thanks
> Andrew Stevens.
>
>

[Rob Schneider]

Andrew Stevens wrote:

> Thanks for the response Patty. The modem is internal, it is in a Toshiba
> laptop and says Toshiba AMR software modem. The property to shut the modem
> down to save power is not ticked and the option is greyed out so that it
> cannot be selected, so this would not appear to be the cause. Any other
> ideas?
>
> Regards,
> Andrew Stevens.
>
>
> "Patty MacDuffie" > wrote in message
> ...
> What kind of modem do you have? Is there a power settings tab on the
> modem's properties? Sounds like the machine is shutting down the modem to
> save power. I don't have a modem on my computer to check this though. If
> it is a USB modem, you will find a power management setting on the property
> sheet of the USB Hub in device manager. (You may have several hubs.)
> Uncheck the checkbox to allow the machine to turn the device off to save
> power.

Maybe it's simply a faulty modem or modem driver. I would recommend you
check on the Toshiba web support pages, and even ask on their support forum.

[BruceM]

I would suspect the ISP first up. Can you try from a friends place? On
another line? See if your friends works from your place.
Nothing worse than changing all your settings & it's their fault.
BruceM


"Rob Schneider" > wrote in message
...
> Andrew Stevens wrote:
>
> > Thanks for the response Patty. The modem is internal, it is in a Toshiba
> > laptop and says Toshiba AMR software modem. The property to shut the
modem
> > down to save power is not ticked and the option is greyed out so that it
> > cannot be selected, so this would not appear to be the cause. Any other
> > ideas?
> >
> > Regards,
> > Andrew Stevens.
> >
> >
> > "Patty MacDuffie" > wrote in
message
> > ...
> > What kind of modem do you have? Is there a power settings tab on the
> > modem's properties? Sounds like the machine is shutting down the modem
to
> > save power. I don't have a modem on my computer to check this though.
If
> > it is a USB modem, you will find a power management setting on the
property
> > sheet of the USB Hub in device manager. (You may have several hubs.)
> > Uncheck the checkbox to allow the machine to turn the device off to save
> > power.
>
> Maybe it's simply a faulty modem or modem driver. I would recommend you
> check on the Toshiba web support pages, and even ask on their support
forum.
>

[Unknown]

Very likely the ISP. Set your computer to check for mail every two minutes
to put activity on the line to see if that helps.
"Andrew Stevens" > wrote in message
...
> Thanks for the response Patty. The modem is internal, it is in a Toshiba
> laptop and says Toshiba AMR software modem. The property to shut the modem
> down to save power is not ticked and the option is greyed out so that it
> cannot be selected, so this would not appear to be the cause. Any other
> ideas?
>
> Regards,
> Andrew Stevens.
>
>
> "Patty MacDuffie" > wrote in message
> ...
> What kind of modem do you have? Is there a power settings tab on the
> modem's properties? Sounds like the machine is shutting down the modem to
> save power. I don't have a modem on my computer to check this though. If
> it is a USB modem, you will find a power management setting on the
property
> sheet of the USB Hub in device manager. (You may have several hubs.)
> Uncheck the checkbox to allow the machine to turn the device off to save
> power.
> --
> Patty MacDuffie
> Windows XP MVP
>
> "Andrew Stevens" > wrote in message
> ...
> > I have an installation of Windows XP Professional, with a dial-up
Internet
> > connection that keeps disconnecting after 1-2 minutes of inactivity. The
> > idle disconnect setting was initially set to 20 minutes, I have tried
> > changing the setting to "never", but it makes no difference. The XP
> firewall
> > is turned on and ICS is turned off. Is there another setting I need to
> > modify to stop the PC from disconnecting?
> >
> > Thanks
> > Andrew Stevens.
> >
> >
>
>

[Patty MacDuffie]

If it is a Toshiba laptop, then Toshiba has their own power management =
utility. Are you looking at device manager for the modem? And have you =
checked the Toshiba power utility? It could be the ISP as others have =
suggested, but laptops do try to shut things down to save power as soon =
as possible, so I personally would want to investigate this avenue =
further. Do also try Toshiba's website. See if they have any KB =
article on this, known issue or even updated modem driver.
--=20
Patty MacDuffie
Windows XP MVP

"Andrew Stevens" > wrote in message =
...
> Thanks for the response Patty. The modem is internal, it is in a =
Toshiba
> laptop and says Toshiba AMR software modem. The property to shut the =
modem
> down to save power is not ticked and the option is greyed out so that =
it
> cannot be selected, so this would not appear to be the cause. Any =
other
> ideas?
>=20
> Regards,
> Andrew Stevens.
>=20
>=20
> "Patty MacDuffie" > wrote in =
message
> ...
> What kind of modem do you have? Is there a power settings tab on the
> modem's properties? Sounds like the machine is shutting down the =
modem to
> save power. I don't have a modem on my computer to check this though. =
If
> it is a USB modem, you will find a power management setting on the =
property
> sheet of the USB Hub in device manager. (You may have several hubs.)
> Uncheck the checkbox to allow the machine to turn the device off to =
save
> power.
> --=20
> Patty MacDuffie
> Windows XP MVP
>=20
> "Andrew Stevens" > wrote in message
> ...
> > I have an installation of Windows XP Professional, with a dial-up =
Internet
> > connection that keeps disconnecting after 1-2 minutes of inactivity. =
The
> > idle disconnect setting was initially set to 20 minutes, I have =
tried
> > changing the setting to "never", but it makes no difference. The XP
> firewall
> > is turned on and ICS is turned off. Is there another setting I need =
to
> > modify to stop the PC from disconnecting?
> >
> > Thanks
> > Andrew Stevens.
> >
> >
>=20
>

[Donald Link]

Call your ISP and see if they have the answers. They may be disconnecting
from there end and you can not do anything about it. Also, there are
software around that will continually ping your ISP to make it appear that
you are active.




"Andrew Stevens" > wrote in message
...
> I have an installation of Windows XP Professional, with a dial-up Internet
> connection that keeps disconnecting after 1-2 minutes of inactivity. The
> idle disconnect setting was initially set to 20 minutes, I have tried
> changing the setting to "never", but it makes no difference. The XP
firewall
> is turned on and ICS is turned off. Is there another setting I need to
> modify to stop the PC from disconnecting?
>
> Thanks
> Andrew Stevens.
>
>

[Andrew Stevens]

Thanks everyone for your help. Resolved the problem by trying a different
ISP account, so it must have been the ISP disconnecting the laptop from
their end.

Regards,
Andrew Stevens.

"Donald Link" > wrote in message
ink.net...
> Call your ISP and see if they have the answers. They may be disconnecting
> from there end and you can not do anything about it. Also, there are
> software around that will continually ping your ISP to make it appear that
> you are active.
>
>
>
>
> "Andrew Stevens" > wrote in message
> ...
> > I have an installation of Windows XP Professional, with a dial-up
Internet
> > connection that keeps disconnecting after 1-2 minutes of inactivity. The
> > idle disconnect setting was initially set to 20 minutes, I have tried
> > changing the setting to "never", but it makes no difference. The XP
> firewall
> > is turned on and ICS is turned off. Is there another setting I need to
> > modify to stop the PC from disconnecting?
> >
> > Thanks
> > Andrew Stevens.
> >
> >
>
>

[BruceM]

Congratulations!!
Now do all your old friends on that ISP a favour by making sure the ISP
knows ALL about it.
Unfortunately there are too many ISP's that want to always blame computers &
modems.
I've been through it myself. The amount of things that they got me to do to
my computer, over & over again. Changed ISP's & never got dropped again.
BruceM


"Andrew Stevens" > wrote in message
...
> Thanks everyone for your help. Resolved the problem by trying a different
> ISP account, so it must have been the ISP disconnecting the laptop from
> their end.
>
> Regards,
> Andrew Stevens.
>
> "Donald Link" > wrote in message
> ink.net...
> > Call your ISP and see if they have the answers. They may be
disconnecting
> > from there end and you can not do anything about it. Also, there are
> > software around that will continually ping your ISP to make it appear
that
> > you are active.
> >
> >
> >
> >
> > "Andrew Stevens" > wrote in message
> > ...
> > > I have an installation of Windows XP Professional, with a dial-up
> Internet
> > > connection that keeps disconnecting after 1-2 minutes of inactivity.
The
> > > idle disconnect setting was initially set to 20 minutes, I have tried
> > > changing the setting to "never", but it makes no difference. The XP
> > firewall
> > > is turned on and ICS is turned off. Is there another setting I need to
> > > modify to stop the PC from disconnecting?
> > >
> > > Thanks
> > > Andrew Stevens.
> > >
> > >
> >
> >
>
>

[Frank]

Patty MacDuffie wrote:

| "Andrew Stevens" > wrote in message
| ...

| What kind of modem do you have? Is there a power settings tab on the
| modem's properties? Sounds like the machine is shutting down the
| modem to save power. I don't have a modem on my computer to check
| this though. If it is a USB modem, you will find a power management
| setting on the property sheet of the USB Hub in device manager. (You
| may have several hubs.) Uncheck the checkbox to allow the machine to
| turn the device off to save power.


Well, well, well an MVP from windows 98 platform preview.
I guess I have been scanning these news groups for a while.



--
Tampa Bay

[Patty MacDuffie]

Frank? Is that you? <g>
--=20
Patty MacDuffie
Windows XP MVP

"Frank" > wrote in message =
...
>=20
>=20
> Well, well, well an MVP from windows 98 platform preview.
> I guess I have been scanning these news groups for a while.
>=20