Word Crashes. Office newsgroup said to post here

[Cali Tech]

word 2002 w/ sp3 on xp home 1gb of memory
When I go to insert, picture from file, and then open dialog box comes up
i get a error screen saying word encountered an error.
here are the details.

AppName: winword.exe AppVer: 10.0.6612.0 ModName: comctl32.dll
ModVer: 5.82.2900.2982 Offset: 00061d13

I have uninstalled all office products and reinstalled office and the error
till happens.
Any clues on where to start?


This is what the office guy said:


comctl32.dll is a Windows GUI library file and you probably have more than
one version installed or you need to update it. Have you run Microsoft
Update and checked that both Windows and Office are fully patched? If you
have, I suggest that you post this problem to a Windows newsgroup as it is a
Windows problem. If it was my system, I'd run the Windows Console from the
boot disk and run a Windows Repair - but the Windows guys may have a simpler
solution.

--
Terry Farrell - MS Word MVP

[nass]

"Cali Tech" wrote:

> word 2002 w/ sp3 on xp home 1gb of memory
> When I go to insert, picture from file, and then open dialog box comes up
> i get a error screen saying word encountered an error.
> here are the details.
>
> AppName: winword.exe AppVer: 10.0.6612.0 ModName: comctl32.dll
> ModVer: 5.82.2900.2982 Offset: 00061d13
>
> I have uninstalled all office products and reinstalled office and the error
> till happens.
> Any clues on where to start?
>
>
> This is what the office guy said:
>
>
> comctl32.dll is a Windows GUI library file and you probably have more than
> one version installed or you need to update it. Have you run Microsoft
> Update and checked that both Windows and Office are fully patched? If you
> have, I suggest that you post this problem to a Windows newsgroup as it is a
> Windows problem. If it was my system, I'd run the Windows Console from the
> boot disk and run a Windows Repair - but the Windows guys may have a simpler
> solution.
>
> --
> Terry Farrell - MS Word MVP


Multiple versions of Comctl32.dll may cause both Windows XP style and
Windows Classic style windows to appear in Windows XP
http://support.microsoft.com/kb/884883

Error Message: Error Starting Comctl32.dll (wins95)
http://support.microsoft.com/kb/140749

PRB: COMCTL32 May Leak Handle to Registry Hive
http://support.microsoft.com/kb/326328
Access Violation When You Displaying Comctl32 Version 5 Image List with
Comctl32 Version 6
http://support.microsoft.com/kb/321841
You Receive an Access Violation in Comctl32.dll When You Try to Open a
Dialog Box
http://support.microsoft.com/kb/829502

Open a run command and type in:
regsvr32 Comctl32.dll click [OK] and Reboot your machine, does this help?.
HTH.
nass