Windows Installer Issues

[JMensah]

Everytime I click on Windows Explorer to surf the Net, a window installer
window pops up a message "wait while Windows Installer configures..." for
about 30 seconds and then I get to surf the web.

Secondly, I can't seem to load or reinstall any programs progarms because
windows installer gives me this message:

"this patch package could not be opened. verify that it exists and that you
can access it..."

[Rock]

"JMensah" wrote
> Everytime I click on Windows Explorer to surf the Net, a window installer
> window pops up a message "wait while Windows Installer configures..." for
> about 30 seconds and then I get to surf the web.
>
> Secondly, I can't seem to load or reinstall any programs progarms because
> windows installer gives me this message:
>
> "this patch package could not be opened. verify that it exists and that
> you
> can access it..."

Error Message: 1635 This Patch Package Could Not Be Opened
http://support.microsoft.com/kb/812490

http://www.google.com/search?hl=en&q=windows+installer+patch+package+could+not+be+ope ned+xp

http://groups.google.com/groups?um=1&tab=wg&hl=en&q=windows+installer+patch+package+could+not+be+ope ned+xp

--
Rock [MS-MVP User/Shell]

[JMensah]

Hello Rock,

Thanks for the response. I looked for that reference in my registry and it
wasn't there:

"HKEY_LOCAL_MACHINE\Software\Classes\Installer\Prod ucts\DFAD2CEE8555CA04E8C905508C8F018E."

I also downloaded and ran:

"Msicuu2"

To no avail... and still got nowhere. any other ideas?

THanks

[Ramesh, MS-MVP]

Hi JMensah,

Any idea what is it trying to install/repair?

Click Start, Run and type eventvwr.msc
Select the "Application" log
Look for the recent entries with the source column containing "MsiInstaller"
Double-click the entry for more details.
It may show the product name for which the installation/repair took place

================================================
Sample entry
================================================
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 4/13/2007
Time: 11:30:21 AM
Description:
Product: Windows Live Messenger -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 35 37 31 37 30 30 46 {571700F
0008: 30 2d 44 42 39 44 2d 34 0-DB9D-4
0010: 42 33 41 2d 42 30 33 44 B3A-B03D
0018: 2d 33 35 41 31 34 42 42 -35A14BB
0020: 35 39 33 39 46 7d 2c 20 5939F},
0028: 31 36 30 32 1602
================================================

In some cases, the application name may not be available, but the ProductCode will be available. You can then map the ProductCode with the actual product name using the steps listed in this article:

Windows Installer: Dealing with installation failures:
http://www.winhelponline.com/articles/68/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"JMensah" > wrote in message ...
Everytime I click on Windows Explorer to surf the Net, a window installer
window pops up a message "wait while Windows Installer configures..." for
about 30 seconds and then I get to surf the web.

Secondly, I can't seem to load or reinstall any programs progarms because
windows installer gives me this message:

"this patch package could not be opened. verify that it exists and that you
can access it..."

[JMensah]

Hello Ramesh,

I tried your suggestion and this is what was on the logs:

Detection of product '{90110409-6000-11D3-8CFE-0150048383C9}', feature
'HandWritingFiles' failed during request for component
'{E6BFD503-3A35-4B78-BAB5-9570EDDEF81C}'

and the other was this:

Unexpected or missing value (name: 'PackageName', value: '') in key
'HKLM\Software\Classes\Installer\Products\90401109 00063D11C8EF10054038389C\SourceList'


I am thinking I shouls delete this value and see what happens? What do you
think? Any other suggestions? Thanks for your help.


JM

[Ramesh, MS-MVP]

Hi JM,

Product code {90110409-6000-11D3-8CFE-0150048383C9} is for Microsoft Office. Perhaps a repair of Office would help.

If that does not work:

1. Uninstall Office
2. Use the Windows Installer Cleanup Utility to remove MSI info for Office
2. Reinstall Office

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"JMensah" > wrote in message ...
Hello Ramesh,

I tried your suggestion and this is what was on the logs:

Detection of product '{90110409-6000-11D3-8CFE-0150048383C9}', feature
'HandWritingFiles' failed during request for component
'{E6BFD503-3A35-4B78-BAB5-9570EDDEF81C}'

and the other was this:

Unexpected or missing value (name: 'PackageName', value: '') in key
'HKLM\Software\Classes\Installer\Products\90401109 00063D11C8EF10054038389C\SourceList'


I am thinking I shouls delete this value and see what happens? What do you
think? Any other suggestions? Thanks for your help.


JM