Problem with Remote Assistance

[Long Shadows]

I am attempting to use the Remote Assistance feature of Messenger Live
version 8.1 and am running in difficulties. I did an initial test on my own
home network and was able to access the desktop of my second machine.

I need to access computer B (in another state) from computer A (my machine).
When A attempts to access B, the connect for Remote Assistance never
completes. It just says attempting to connect. However B can access A's
desktop. I assumed it was a firewall issue on B's machine, but when we
disabled the firewall completely, A still could not access B's desktop.

Both computers are running Windows XP SP2 with Windows Live Messenger 8.1.
Both machines are using a DSL connection. Any ideas or suggestions on how
to make the remote assistance work properly?

--
Long Shadows

[SingaporeWebDesign]

Hello,

Not a solution, but you can avoid using Remote Assistance (its a pain with
firewalls) and use the free Crossloop instead
http://www.crossloop.com

--
Singapore Website Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

"Long Shadows" > wrote in message
...
>I am attempting to use the Remote Assistance feature of Messenger Live
> version 8.1 and am running in difficulties. I did an initial test on my
> own
> home network and was able to access the desktop of my second machine.
>
> I need to access computer B (in another state) from computer A (my
> machine).
> When A attempts to access B, the connect for Remote Assistance never
> completes. It just says attempting to connect. However B can access A's
> desktop. I assumed it was a firewall issue on B's machine, but when we
> disabled the firewall completely, A still could not access B's desktop.
>
> Both computers are running Windows XP SP2 with Windows Live Messenger 8.1.
> Both machines are using a DSL connection. Any ideas or suggestions on
> how
> to make the remote assistance work properly?
>
> --
> Long Shadows

[Long Shadows]

Thanks SingaporeWebDesign. I'll try downloading crossloop and see how it
works. I appreciate your taking the time to respond to my post.
--
Long Shadows


"SingaporeWebDesign" wrote:

> Hello,
>
> Not a solution, but you can avoid using Remote Assistance (its a pain with
> firewalls) and use the free Crossloop instead
> http://www.crossloop.com
>
> --
> Singapore Website Design
> http://www.bootstrike.com/Webdesign/
> Singapore Web Hosting
> http://www.bootstrike.com/WinXP/faq.html
> Windows XP FAQ
>
> "Long Shadows" > wrote in message
> ...
> >I am attempting to use the Remote Assistance feature of Messenger Live
> > version 8.1 and am running in difficulties. I did an initial test on my
> > own
> > home network and was able to access the desktop of my second machine.
> >
> > I need to access computer B (in another state) from computer A (my
> > machine).
> > When A attempts to access B, the connect for Remote Assistance never
> > completes. It just says attempting to connect. However B can access A's
> > desktop. I assumed it was a firewall issue on B's machine, but when we
> > disabled the firewall completely, A still could not access B's desktop.
> >
> > Both computers are running Windows XP SP2 with Windows Live Messenger 8.1.
> > Both machines are using a DSL connection. Any ideas or suggestions on
> > how
> > to make the remote assistance work properly?
> >
> > --
> > Long Shadows
>
>
>

[SingaporeWebDesign]

Hello,

You're welcome.

--
Singapore Website Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

"Long Shadows" > wrote in message
...
> Thanks SingaporeWebDesign. I'll try downloading crossloop and see how it
> works. I appreciate your taking the time to respond to my post.
> --
> Long Shadows
>
>
> "SingaporeWebDesign" wrote:
>
>> Hello,
>>
>> Not a solution, but you can avoid using Remote Assistance (its a pain
>> with
>> firewalls) and use the free Crossloop instead
>> http://www.crossloop.com
>>
>> --
>> Singapore Website Design
>> http://www.bootstrike.com/Webdesign/
>> Singapore Web Hosting
>> http://www.bootstrike.com/WinXP/faq.html
>> Windows XP FAQ
>>
>> "Long Shadows" > wrote in message
>> ...
>> >I am attempting to use the Remote Assistance feature of Messenger Live
>> > version 8.1 and am running in difficulties. I did an initial test on
>> > my
>> > own
>> > home network and was able to access the desktop of my second machine.
>> >
>> > I need to access computer B (in another state) from computer A (my
>> > machine).
>> > When A attempts to access B, the connect for Remote Assistance never
>> > completes. It just says attempting to connect. However B can access
>> > A's
>> > desktop. I assumed it was a firewall issue on B's machine, but when
>> > we
>> > disabled the firewall completely, A still could not access B's desktop.
>> >
>> > Both computers are running Windows XP SP2 with Windows Live Messenger
>> > 8.1.
>> > Both machines are using a DSL connection. Any ideas or suggestions on
>> > how
>> > to make the remote assistance work properly?
>> >
>> > --
>> > Long Shadows
>>
>>
>>