cannot load any new hardware in xp home w/sp2

[Kenny G]

ok so I cannot load any new hardware on a dell dem 2400 with xp home and sp2,
I thought it was only the usb ports but windows cannot install a second hard
drive (but it knows the make and model). a camrea, ipod , printer even a
microsoft mouse !..... after trying to load drivers from web and the cd still
"cannot install hardware" so short of reloading this box anyone ever had
this happen.... any ideas ? trying to fix this for an elderly couple.....
yes they have an ipod... lol Thanks

[DellCA]

ok so I cannot load any new hardware on a dell dem 2400 with xp home and sp2,
I thought it was only the usb ports but windows cannot install a second hard
drive (but it knows the make and model). a camrea, ipod , printer even a
microsoft mouse !..... after trying to load drivers from web and the cd still
"cannot install hardware" so short of reloading this box anyone ever had
this happen.... any ideas ? trying to fix this for an elderly couple.....
yes they have an ipod... lol Thanks

Hi,

My name is Todd and I'm with Dell's online outreach program to help customers via blogs and forums. Are you sure that the user account you're using to add the hardware has full administrative rights? Or it's possible that something is blocking admin rights on the system.

That would be my first guess from reading your post. Any luck trying to go into Safe Mode and installing the drivers CD from there?

You may also want to check to make sure that the Windows installer service is turned on in services. (Control Panel > Admin Tools > Services)

Let me know if any of this helps and if not we'll see what else we can try.



Thank you,

Todd

Customer Advocate
Dell, Inc.


http://direct2dell.com/one2one/archive/2006/11/19/3648.aspx