Cannot Shut down Windows

[Gundam]

When I shut down windows, after the shut down processing complete and the
windows box " Windows is shutting down......" disappear, the PC hang and just
display a blue screen with the mouse pointer in the middle, Please help!

[Patti MacLeod]

Hi Gundam,

Have a look at the information presented at James A. Eshelman's Windows XP
Shutdown & Restart Troubleshooting:
http://aumha.org/win5/a/shtdwnxp.htm



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Gundam" wrote:

> When I shut down windows, after the shut down processing complete and the
> windows box " Windows is shutting down......" disappear, the PC hang and just
> display a blue screen with the mouse pointer in the middle, Please help!

[Andrew E.]

Usually a non-shutdown or restarting when trying to shutdown deals with
a hardware problem,add anything recently...Also,what happens if restart
is selected.Also,open event viewer for warnings/errors,see what the OS is
doing,at min,open cmd prompt,type:CHKDSK C: /F Agree to restart,type:EXIT
Restart pc

"Gundam" wrote:

> When I shut down windows, after the shut down processing complete and the
> windows box " Windows is shutting down......" disappear, the PC hang and just
> display a blue screen with the mouse pointer in the middle, Please help!

[Uncle Grumpy]

Andrew E. > wrote:

> Usually a non-shutdown or restarting when trying to shutdown deals with
> a hardware problem,add anything recently...Also,what happens if restart
> is selected.Also,open event viewer for warnings/errors,see what the OS is
> doing,at min,open cmd prompt,type:CHKDSK C: /F Agree to restart,type:EXIT
> Restart pc

***** BOZO ALERT!! BOZO ALERT!! *****

[Plato]

=?Utf-8?B?R3VuZGFt?= wrote:
>
> When I shut down windows, after the shut down processing complete and the
> windows box " Windows is shutting down......" disappear, the PC hang and just
> display a blue screen with the mouse pointer in the middle, Please help!

http://www.bootdisk.com/utility.htm
Windows XP Specific
GENERAL

[Gundam]

When I select restart, it happens the same things! user report that before
these things happen, the PC have hang and when restart the PC, the shut down
issue begins to happen

"Andrew E." wrote:

> Usually a non-shutdown or restarting when trying to shutdown deals with
> a hardware problem,add anything recently...Also,what happens if restart
> is selected.Also,open event viewer for warnings/errors,see what the OS is
> doing,at min,open cmd prompt,type:CHKDSK C: /F Agree to restart,type:EXIT
> Restart pc
>
> "Gundam" wrote:
>
> > When I shut down windows, after the shut down processing complete and the
> > windows box " Windows is shutting down......" disappear, the PC hang and just
> > display a blue screen with the mouse pointer in the middle, Please help!

[Gary S. Terhune]

Disconnect your machine from the internet for protection. Then
Start>Run>MSCONFIG. On the Startup tab, disable all items. On the Services
tab, check Hide all Microsoft Services (at the bottom), and then disable
whatever remains. Reboot and test to see if you get the same problem (has to
be after you reboot at least once.)

Let us know the results.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Gundam" > wrote in message
...
> When I shut down windows, after the shut down processing complete and the
> windows box " Windows is shutting down......" disappear, the PC hang and
> just
> display a blue screen with the mouse pointer in the middle, Please help!

[Gary S. Terhune]

PS -- Be sure to re-enable all those things you disabled in MSCONFIG before
reconnecting to the internet.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Gary S. Terhune" <none> wrote in message
...
> Disconnect your machine from the internet for protection. Then
> Start>Run>MSCONFIG. On the Startup tab, disable all items. On the Services
> tab, check Hide all Microsoft Services (at the bottom), and then disable
> whatever remains. Reboot and test to see if you get the same problem (has
> to be after you reboot at least once.)
>
> Let us know the results.
>
> --
> Gary S. Terhune
> MS-MVP Shell/User
> www.grystmill.com
>
> "Gundam" > wrote in message
> ...
>> When I shut down windows, after the shut down processing complete and the
>> windows box " Windows is shutting down......" disappear, the PC hang and
>> just
>> display a blue screen with the mouse pointer in the middle, Please help!
>
>

[Poprivet]

Patti MacLeod wrote:
> Hi Gundam,
>
> Have a look at the information presented at James A. Eshelman's
> Windows XP Shutdown & Restart Troubleshooting:
> http://aumha.org/win5/a/shtdwnxp.htm
>
>
>
> Regards,
>
>
>> When I shut down windows, after the shut down processing complete
>> and the windows box " Windows is shutting down......" disappear, the
>> PC hang and just display a blue screen with the mouse pointer in the
>> middle, Please help!

ntregopt from Sysinternals (now Microsoft owned; go to MS site) took care
of that for me. You might also grab UPHClean while your'e there; User
Profile Hive cleanup.

HTH
Pop`