Failure to "Get New Mail" on JUNO

[Dick Ashley]

A blind friend of mine has a new computer with Win XP. He continues to use
JUNO for e-mail.

A few days ago JUNO reported the availability of new dialup numbers. I
helped him choose the several local numbers (including the one he had been
using) and correct dialing directions. We then clicked "Get New Mail". The
computer connected to JUNO and appeared to download messages -- but very
very slowly. After about 10 minutes the screen reached 100%. I closed that
screen and was presented with another that reported --

Messages: 0 messages sent, 0 messages received

Status: Mail transmission has been cancelled

My friend and I are mystified and frustrated. Does anyone know enough to
help us? (I use Comcast as ISP and, not surprisingly, the Comcast newsgroup
server doesn't include a group for JUNO.)

Dick Ashley

[Uncle Grumpy]

"Dick Ashley" > wrote:

>My friend and I are mystified and frustrated. Does anyone know enough to
>help us? (I use Comcast as ISP and, not surprisingly, the Comcast newsgroup
>server doesn't include a group for JUNO.)

A group such as this which is for discussing Windows XP operating
system issues isn't the proper place.

Is there a customer support number for Juno?

That would be a good place to start.

[db ´¯`·.. >]

maybe you can open a browser
and visit their website for faq's
help and support, etc....



--

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><)))º>·´¯`·.¸. , . .·´¯`·.. ><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>


..


"Dick Ashley" > wrote in message
. ..
>A blind friend of mine has a new computer with Win XP. He continues to
>use
> JUNO for e-mail.
>
> A few days ago JUNO reported the availability of new dialup numbers. I
> helped him choose the several local numbers (including the one he had
> been
> using) and correct dialing directions. We then clicked "Get New Mail".
> The
> computer connected to JUNO and appeared to download messages -- but
> very
> very slowly. After about 10 minutes the screen reached 100%. I closed
> that
> screen and was presented with another that reported --
>
> Messages: 0 messages sent, 0 messages received
>
> Status: Mail transmission has been cancelled
>
> My friend and I are mystified and frustrated. Does anyone know enough
> to
> help us? (I use Comcast as ISP and, not surprisingly, the Comcast
> newsgroup
> server doesn't include a group for JUNO.)
>
> Dick Ashley
>
>
>

[Patrick Keenan]

"Dick Ashley" > wrote in message
. ..
>A blind friend of mine has a new computer with Win XP. He continues to use
> JUNO for e-mail.
>
> A few days ago JUNO reported the availability of new dialup numbers. I
> helped him choose the several local numbers (including the one he had been
> using) and correct dialing directions. We then clicked "Get New Mail". The
> computer connected to JUNO and appeared to download messages -- but very
> very slowly. After about 10 minutes the screen reached 100%. I closed that
> screen and was presented with another that reported --
>
> Messages: 0 messages sent, 0 messages received
>
> Status: Mail transmission has been cancelled
>
> My friend and I are mystified and frustrated. Does anyone know enough to
> help us? (I use Comcast as ISP and, not surprisingly, the Comcast
> newsgroup
> server doesn't include a group for JUNO.)
>
> Dick Ashley

I would suspect that this is a timeout issue that you must discuss with the
mail provider, as it likely has nothing at all to do with XP, but rather
with their servers.

If you are using a high-speed connection, you can quite possibly connect to
the Juno servers via your connection.

HTH
-pk