modem hurt by upgrade: 98 to XP

[David]

I just moved to a new state, so the DSL at the old house
is disconnected. There already was a working modem in the
computer. XP Wizard says the modem works fine, but the
dialog box greys out the option of anything but a DSL
connection. ISP help desk says the reason XP doesn't
offer to let me establish dial up connections is a known
problem with those who upgraded from 98 to XP.

They suggest I
- re-load XP (did that for a different reason ~3 mo ago)
- get a professional to go into the registry to fix it
<or>
- buy a full-up copy of XP.

Are they right?
Will buying a full-up copy of XP work?
I can buy an academic version, will that do?

Just before going to DSL, I had a shop replace the mother
board. They mis-keyed my name, and to fix it, they re-
installed XP and I had to re-load every program I have.
Will installing a new OS have the same effect, or is that
a function of the repairing of my name in the system?

[Walter Clayton]

Seems you have a history getting bad advice. Starting with doing an OS
reinstall to perform something could have been with a simple registry change
when the motherboard replaced.

Regardless, there is no such "known problem". At worst, it's just a matter
of reinstalling drivers for any device that's being difficult.

First, go into the control panel and if it's not currently set for classic
view, do so. Go to the "phone and modem options" then go to the modems tab.
Your modem should be listed. If not, you need to locate XP drivers for the
modem and install them. If the modem is listed, highlight it and hit the
properties button. On the next window, go to the diagnostics tab and hit the
query modem button. As long as there is no failure message, then the modem
is talking to the OS. If you get this far post back otherwise you're going
to have to deal with the modem as a separate problem.

--
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
http://support.microsoft.com/servicedesks/fileversion/default.asp


"David" > wrote in message
...
> I just moved to a new state, so the DSL at the old house
> is disconnected. There already was a working modem in the
> computer. XP Wizard says the modem works fine, but the
> dialog box greys out the option of anything but a DSL
> connection. ISP help desk says the reason XP doesn't
> offer to let me establish dial up connections is a known
> problem with those who upgraded from 98 to XP.
>
> They suggest I
> - re-load XP (did that for a different reason ~3 mo ago)
> - get a professional to go into the registry to fix it
> <or>
> - buy a full-up copy of XP.
>
> Are they right?
> Will buying a full-up copy of XP work?
> I can buy an academic version, will that do?
>
> Just before going to DSL, I had a shop replace the mother
> board. They mis-keyed my name, and to fix it, they re-
> installed XP and I had to re-load every program I have.
> Will installing a new OS have the same effect, or is that
> a function of the repairing of my name in the system?
>
>

[Kelly]

Hi David,

Dial-Up Modem or PPPoE is Unavailable (Line 87)
http://www.kellys-korner-xp.com/xp_tweaks.htm

To use the Regedit: Save the REG File to your hard disk. Double click it
and answer yes to the import prompt. REG files can be viewed in Notepad by
right clicking on the file and selecting Edit.

Standard Checkpoints:

Go to Start/Administrative Tools/Services. Set these three to "Automatic":

Remote Access Connection Manager, Remote Access Auto Connection Manager,
Telephony.


--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com
http://www.kellys-korner-xp.com/xp_abc.htm
http://www.kellys-korner-xp.com/xp_tweaks.htm

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm


"David" > wrote in message
...
> I just moved to a new state, so the DSL at the old house
> is disconnected. There already was a working modem in the
> computer. XP Wizard says the modem works fine, but the
> dialog box greys out the option of anything but a DSL
> connection. ISP help desk says the reason XP doesn't
> offer to let me establish dial up connections is a known
> problem with those who upgraded from 98 to XP.
>
> They suggest I
> - re-load XP (did that for a different reason ~3 mo ago)
> - get a professional to go into the registry to fix it
> <or>
> - buy a full-up copy of XP.
>
> Are they right?
> Will buying a full-up copy of XP work?
> I can buy an academic version, will that do?
>
> Just before going to DSL, I had a shop replace the mother
> board. They mis-keyed my name, and to fix it, they re-
> installed XP and I had to re-load every program I have.
> Will installing a new OS have the same effect, or is that
> a function of the repairing of my name in the system?
>
>

[David]

I did as you suggested, and there's no failure message
when I run diagnostics on the modem.

-----Original Message-----
Seems you have a history getting bad advice. Starting with
doing an OS reinstall to perform something could have been
with a simple registry change when the motherboard
replaced.

Regardless, there is no such "known problem". At worst,
it's just a matter of reinstalling drivers for any device
that's being difficult. First, go into the control panel
and if it's not currently set for classic view, do so. Go
to the "phone and modem options" then go to the modems
tab. Your modem should be listed. If not, you need to
locate XP drivers for the modem and install them. If the
modem is listed, highlight it and hit the properties
button. On the next window, go to the diagnostics tab and
hit the query modem button. As long as there is no failure
message, then the modem is talking to the OS. If you get
this far post back otherwise you're going to have to deal
with the modem as a separate problem.

--
>Walter Clayton - MS MVP(WinXP)
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone
>Any technology distinguishable from magic is
insufficiently advanced.
>http://www.dts-l.org
>http://support.microsoft.com/servicedesks/fileversion/defa
ult.asp
>
>
>"David" > wrote in message
...
>> I just moved to a new state, so the DSL at the old house
>> is disconnected. There already was a working modem in
the
>> computer. XP Wizard says the modem works fine, but the
>> dialog box greys out the option of anything but a DSL
>> connection. ISP help desk says the reason XP doesn't
>> offer to let me establish dial up connections is a known
>> problem with those who upgraded from 98 to XP.
>>
>> They suggest I
>> - re-load XP (did that for a different reason ~3 mo
ago)
>> - get a professional to go into the registry to fix
it
>> <or>
>> - buy a full-up copy of XP.
>>
>> Are they right?
>> Will buying a full-up copy of XP work?
>> I can buy an academic version, will that do?
>>
>> Just before going to DSL, I had a shop replace the
mother
>> board. They mis-keyed my name, and to fix it, they re-
>> installed XP and I had to re-load every program I have.
>> Will installing a new OS have the same effect, or is
that
>> a function of the repairing of my name in the system?
>>
>>
>
>.
>

[Walter Clayton]

Try Kelly's fix first.

--
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
http://support.microsoft.com/servicedesks/fileversion/default.asp


"David" > wrote in message
...
> I did as you suggested, and there's no failure message
> when I run diagnostics on the modem.
>
> -----Original Message-----
> Seems you have a history getting bad advice. Starting with
> doing an OS reinstall to perform something could have been
> with a simple registry change when the motherboard
> replaced.
>
> Regardless, there is no such "known problem". At worst,
> it's just a matter of reinstalling drivers for any device
> that's being difficult. First, go into the control panel
> and if it's not currently set for classic view, do so. Go
> to the "phone and modem options" then go to the modems
> tab. Your modem should be listed. If not, you need to
> locate XP drivers for the modem and install them. If the
> modem is listed, highlight it and hit the properties
> button. On the next window, go to the diagnostics tab and
> hit the query modem button. As long as there is no failure
> message, then the modem is talking to the OS. If you get
> this far post back otherwise you're going to have to deal
> with the modem as a separate problem.
>
> --
> >Walter Clayton - MS MVP(WinXP)
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone
> >Any technology distinguishable from magic is
> insufficiently advanced.
> >http://www.dts-l.org
> >http://support.microsoft.com/servicedesks/fileversion/defa
> ult.asp
> >
> >
> >"David" > wrote in message
> ...
> >> I just moved to a new state, so the DSL at the old house
> >> is disconnected. There already was a working modem in
> the
> >> computer. XP Wizard says the modem works fine, but the
> >> dialog box greys out the option of anything but a DSL
> >> connection. ISP help desk says the reason XP doesn't
> >> offer to let me establish dial up connections is a known
> >> problem with those who upgraded from 98 to XP.
> >>
> >> They suggest I
> >> - re-load XP (did that for a different reason ~3 mo
> ago)
> >> - get a professional to go into the registry to fix
> it
> >> <or>
> >> - buy a full-up copy of XP.
> >>
> >> Are they right?
> >> Will buying a full-up copy of XP work?
> >> I can buy an academic version, will that do?
> >>
> >> Just before going to DSL, I had a shop replace the
> mother
> >> board. They mis-keyed my name, and to fix it, they re-
> >> installed XP and I had to re-load every program I have.
> >> Will installing a new OS have the same effect, or is
> that
> >> a function of the repairing of my name in the system?
> >>
> >>
> >
> >.
> >