Can't uninstall or repair Office 2003 under XP SP2
Everytime I start Outlook 2003 I get an error message saying Microsoft Office Word 11.0 - An error has occurred and this feature is no longer functioning properly. Please run Setup and select "Repair" to restore this application. When I do this I get the message that the feature you are trying to use is on a netwrok resource that is unavailable. It's looking for C:\Program Files\OfficeUpdate11\Cabs\511735 with installation package 511735.MAINSP1op.msp. This file is not on my hard drive or on the Office 2003 CD. I cannot repair the problem or remove the Office 2003 and start over for the Remove also asks for the 511735 file! Office Outlook operates but I cannot receive and mail. Send/Receive goes through the motions and I believe actually downloads the mail from my ISP but is not put in any mailbox! P4 3.0 XP SP2, 1 Gig RAM I need to repair or uninstall Office 2003. I need help getting out of this issue. TIA. Gillies |
Hi,
Are you in an office environment? If so, you need to contact the network administrator, as he/she will likely be able to carry out the necessary repairs remotely. Which method are you using to start the repair? From Outlook, click Help/Detect and Repair? Or are you first inserting the Office CD and running the repair from there? As to the missing support files, it may simply be that your user profile cannot see hidden and system folders. You would need to adjust this view in the Control Panel under Folder Options. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Associate Expert - WindowsXP Expert Zone www.microsoft.com/windowsxp/expertzone Windows help - www.rickrogers.org "Gillies" wrote in message .. . Everytime I start Outlook 2003 I get an error message saying Microsoft Office Word 11.0 - An error has occurred and this feature is no longer functioning properly. Please run Setup and select "Repair" to restore this application. When I do this I get the message that the feature you are trying to use is on a netwrok resource that is unavailable. It's looking for C:\Program Files\OfficeUpdate11\Cabs\511735 with installation package 511735.MAINSP1op.msp. This file is not on my hard drive or on the Office 2003 CD. I cannot repair the problem or remove the Office 2003 and start over for the Remove also asks for the 511735 file! Office Outlook operates but I cannot receive and mail. Send/Receive goes through the motions and I believe actually downloads the mail from my ISP but is not put in any mailbox! P4 3.0 XP SP2, 1 Gig RAM I need to repair or uninstall Office 2003. I need help getting out of this issue. TIA. Gillies |
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