Help with ie6, wmc, and sys restore on XPSP2
I have XP SP2 and most of the updates until around 9/1/05. I found a virus
with avast home edtion and deleted the file and now I have some problems. I can't run system restore. The first time I try to open the application I get a thinking icon and then nothing. The second time I get an empty window that never brings up any text or buttons. I can't open some pages with IE6 including windows update and most drop down menus aren't visible, but when I open with firefox they are fine. Some pages don't even load like hotmail and windows update. I tried to reinstall ie6 by editing the registry per a tech note but it didn't work so I restored the registry to previous settings. I also get a message "An Internal Application error has occured" when I try to open windows media player. I tried to roll back to 9 and then to 10 again but still the same error. I have also run a disk check and there are no bad sectors. I am trying to not have to reformat but I don't know what to do. Any Help is much appreciated. |
Hi,
It looks like the system is infected with malware. Here are some tips on Virus and Spyware removal and prevention: http://bertk.mvps.org/html/spyware.html Once the system is clean of virus/malware infection, you will want to purge all existing restore points by disabling System Restore so the infections wont return. How to Disable and Enable System Restore http://bertk.mvps.org/html/disablesr.html If System Restore continues opens to a blank screen, then take a look at the following link. http://bertk.mvps.org/html/tips.html#SRBlankWindow -- Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org SolarDave wrote: I have XP SP2 and most of the updates until around 9/1/05. I found a virus with avast home edtion and deleted the file and now I have some problems. I can't run system restore. The first time I try to open the application I get a thinking icon and then nothing. The second time I get an empty window that never brings up any text or buttons. I can't open some pages with IE6 including windows update and most drop down menus aren't visible, but when I open with firefox they are fine. Some pages don't even load like hotmail and windows update. I tried to reinstall ie6 by editing the registry per a tech note but it didn't work so I restored the registry to previous settings. I also get a message "An Internal Application error has occured" when I try to open windows media player. I tried to roll back to 9 and then to 10 again but still the same error. I have also run a disk check and there are no bad sectors. I am trying to not have to reformat but I don't know what to do. Any Help is much appreciated. |
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