malware crisis
 

my daughter's dell optiplex gx620 WXPpro
malware attack has rendered her PC un useable. IE keeps trying to
connect to the ISP but can't. three popups frozen on the screen.
security warnings
she has norton av but ran it and it did nothing but see two threats.
no can fix
i was able to transfer her most valued data over to an external hdd.
but now short of reformatting and reinstalling windows, i am at a
loss.
Maybe there is a bootable solution? on my pc i got verizon internet
security suite and i bought superantispyware, and have yet to
experience a hit.

I know this email will elicit a bunch of crackpots spoofing legit
advice.
But i need to get some help for her.
that she can no longer connect to the i-net has me stumped