flipped power off during an update
 

Hi All,

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Yikes

I printed out to take with me:

https://support.microsoft.com/en-us/...covery-options

I take it that I can't a safe mode and "sfc /scannow" with
10?

After I get him going, I am going to ShutUp10 EVERYTHING
and no more updates EVER.

Any word of wisdom?

-T

flipped power off during an update
 

In reply to "T" who wrote the following:

Hi All,

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Yikes

I printed out to take with me:

https://support.microsoft.com/en-us/...covery-options

I take it that I can't a safe mode and "sfc /scannow" with
10?

After I get him going, I am going to ShutUp10 EVERYTHING
and no more updates EVER.

Any word of wisdom?

Are you planning to charge money for this visit? I'm kinda thinking you probably
shouldn't. It doesn't seem right.



--
----------------------------------------- --- -- -
Posted with NewsLeecher v7.0 Final
Free Newsreader @ http://www.newsleecher.com/
------------------------------- ----- ---- -- -

flipped power off during an update
 

T wrote:
Hi All,

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Yikes

I printed out to take with me:

https://support.microsoft.com/en-us/...covery-options

I take it that I can't a safe mode and "sfc /scannow" with
10?

After I get him going, I am going to ShutUp10 EVERYTHING
and no more updates EVER.

Any word of wisdom?

In such cases chkdsk c: /f is always my first move. Unless a recovery
drive is available, powering down during an update almost always
guarantees that the "reinstall from installation media" is the only
viable option open to you. Although the reinstall typically moves the
original C:\Windows to C:\Windows.old you will still need to re-install
applications.
At best you can disable windows update service for a week to ten
days. After that Microsoft reaches right on in an updates whether you
like it or not.

Thank you, 73,

--
Don Kuenz KB7RPU
There was a young lady named Bright Whose speed was far faster than light;
She set out one day In a relative way And returned on the previous night.

flipped power off during an update
 

On 10/7/19 1:20 PM, me wrote:
In reply to "T" who wrote the following:

Hi All,

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Yikes

I printed out to take with me:

https://support.microsoft.com/en-us/...covery-options

I take it that I can't a safe mode and "sfc /scannow" with
10?

After I get him going, I am going to ShutUp10 EVERYTHING
and no more updates EVER.

Any word of wisdom?

Are you planning to charge money for this visit? I'm kinda thinking you probably
shouldn't. It doesn't seem right.




I had nothing to do with his decision to flip the
power off. He never ever asked me for advice before
doing so. How in the world do you think this is
a warranty action on my part?

Maybe he should trying send my bill to M$. It is
their ****ty code to start with.

flipped power off during an update
 

On 10/7/19 1:23 PM, Don Kuenz wrote:
T wrote:
Hi All,

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Yikes

I printed out to take with me:

https://support.microsoft.com/en-us/...covery-options

I take it that I can't a safe mode and "sfc /scannow" with
10?

After I get him going, I am going to ShutUp10 EVERYTHING
and no more updates EVER.

Any word of wisdom?

In such cases chkdsk c: /f is always my first move. Unless a recovery
drive is available, powering down during an update almost always
guarantees that the "reinstall from installation media" is the only
viable option open to you. Although the reinstall typically moves the
original C:\Windows to C:\Windows.old you will still need to re-install
applications.
At best you can disable windows update service for a week to ten
days. After that Microsoft reaches right on in an updates whether you
like it or not.

Thank you, 73,



Thank you!

Oh I can disable the update service permanently.
I am sneaky.

flipped power off during an update
 

T wrote:
On 10/7/19 1:23 PM, Don Kuenz wrote:
T wrote:
Hi All,

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Yikes

I printed out to take with me:

https://support.microsoft.com/en-us/...covery-options


I take it that I can't a safe mode and "sfc /scannow" with
10?

After I get him going, I am going to ShutUp10 EVERYTHING
and no more updates EVER.

Any word of wisdom?

In such cases chkdsk c: /f is always my first move. Unless a recovery
drive is available, powering down during an update almost always
guarantees that the "reinstall from installation media" is the only
viable option open to you. Although the reinstall typically moves the
original C:\Windows to C:\Windows.old you will still need to re-install
applications.
At best you can disable windows update service for a week to ten
days. After that Microsoft reaches right on in an updates whether you
like it or not.

Thank you, 73,



Thank you!

Oh I can disable the update service permanently.
I am sneaky.

Is this "customer" equipped with your backup system ?

The OS will already have run CHKDSK, so if
"CHKDSK was a bad idea", it might already be too late.
He might have been flipping the power while it was
running CHKDSK.

You could backup the system as it currently stands,
restore from previous backup, then import email folders and
business related stuff and bring the OS back to
its current revision level.

If the machine was in the middle of the September patch
that came in a few days ago, you might need to do this.
He must have had some reason to be hitting the power...
And remember that tomorrow is Patch Tuesday, which could
further complicate your situation unless you click the
"delay update for 7 days" button in Windows Update.

DISM /image:c:\ /cleanup-image /revertpendingactions

In terms of patches, there's Patch Tuesday, but sometimes
there's a patch near the end of the month, and that might
be what I was seeing coming in on my "Win10 on HDD" setup.

Good luck with your emergency call...

A customer like that would make me, um, nervous.

Paul

flipped power off during an update
 

In reply to "T" who wrote the following:

On 10/7/19 1:20 PM, me wrote:
In reply to "T" who wrote the following:

Hi All,

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Yikes

I printed out to take with me:

https://support.microsoft.com/en-us/...covery-options

I take it that I can't a safe mode and "sfc /scannow" with
10?

After I get him going, I am going to ShutUp10 EVERYTHING
and no more updates EVER.

Any word of wisdom?

Are you planning to charge money for this visit? I'm kinda thinking you
probably
shouldn't. It doesn't seem right.




I had nothing to do with his decision to flip the
power off. He never ever asked me for advice before
doing so. How in the world do you think this is
a warranty action on my part?


I was commenting on the technician, not the customer.





--
----------------------------------------- --- -- -
Posted with NewsLeecher v7.0 Final
Free Newsreader @ http://www.newsleecher.com/
------------------------------- ----- ---- -- -

flipped power off during an update
 

T wrote:

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Yikes

I printed out to take with me:

https://support.microsoft.com/en-us/...covery-options

I take it that I can't a safe mode and "sfc /scannow" with
10?

After I get him going, I am going to ShutUp10 EVERYTHING
and no more updates EVER.

I take it you did not previously configure a daily scheduled image
backup from which you (remotely) or they (manually) do a restore? Some
backup programs allow a GFS (Grandfather-Father-Son) setup where you do,
for example, monthly full backups, weekly differential backups, and
daily incremental backups. If this "business" doesn't have a scheduled
backup in place (NO, not one where the user must initiate a backup
because users forget or incorrectly deem a backup isn't needed yet they
have no way to know the future) then they no business doing business
without a proper backup setup. No backups indicates the business is
just a hobby, not a real business.

I use Macrium Reflect which somewhat does a GFS scheme. At 4AM on the
first Saturday of the month, a full image backup is ran. At 4:05AM, on
each Saturday, is ran a differential image backup. At 4:10AM every day,
is ran an incremental image backup. Backups will pend while a backup
job is currently running, so I don't have to worry about the incremental
running before or during the differential or the differential running
before or duing the full. While this means once a month a differential
runs on the same Saturday as the full, the differential will be tiny
because there will few, if any, files that have changed since the full
backup started. The dailies will also run on the same day as the
differential and full backups, but again there will be few, if any,
files changed on the overlap, so the incrementals will be tiny.

If you configured the customer's host to allow remote access by you, you
should be able to start a restore even if it results in you getting
disconnected. Many backup programs have a CLI (Command-Line Interface)
that lets you operate them from a command line instead of having to
delve into the GUI and know how to do a restore job. You could define a
shortcut that runs a command to restore from the prior or last image
backup to let the customer just use the shortcut instead of having to
bother you, but then how would you qualify your bill for restoring their
system? While you whine about your customers, apparently you rely on
them for your income, so them needing help puts money in your pocket.

Shutup10 nor any other utility nor performing all the actions you can
research online will permanently stop Windows 10 from updating.
Microsoft added scheduled events to reenable the wuauserv service should
you have disabled it. Some other services (I'd have to go look again)
will reenable the wuauserv service. You can try to delete files or
change permissions on them, but it doesn't last. Microsoft reads the
same articles that you and I can, and they eventually catch up. I gave
up trying to block Microsoft from reconfiguring Windows 10 by eventually
catching up with the latest tricks to undo them. At least with the 1903
build, the user gets a choice of when the reboot occurs to do the
install of updates. You can delay for up to a week. I delay for the
offered week, and then figure on scheduling some time before them to
research online the updates to do the reboot before then. Since this is
a business customer, they should be using the Pro edition which gives
them more control over updating. If they're using the Home edition then
they really aren't a business, just some guy from home running a wannabe
SOHO business while using the same computer to play his video games. Of
course, with the backups, I can step back to a prior state, but the
updates will come again. Yanking the LAN cable (I don't use wi-fi on my
desktop, but I could disable the connectoid) is the only way to ensure
Microsoft cannot eventually figure out how to undo your config, but then
you lose Internet access which is hard to live without these days.

Also, Shutup10 is not a resident program monitoring that all its changes
remain enforced. It is a static program, similar to MalwareBytes
Antimalware Free, that only checks the settings when it is run. If
Microsoft figured out how to undo any of the tweaks to kill the wuauserv
(and there's another service used, too, but I'd have to look it up), you
won't get Shutup10 to kill that new method until Shutup10 gets updated
to accomodate the new method and until you run Shutup10 again. You can
read https://www.oo-software.com/en/shutup10/changelog to see how often
Shutup10 gets updated.

Due to journaling, if the customer is using NTFS, I'm not sure a power
outage will kill or corrupt an in-progress update. As I recall when
that happened, the update got unrolled during the bootup phase.

Does this same customer turn the key to Off in his car while it is still
in motion because, gee, he can't get the radio working while driving?
He know he pulled a boner move. How is powering off his computer going
to let him use it anymore than waiting for the update to complete?
Computer off = no usability. Duh!

Since you posted 1-1/2 hours before I replied, likely you already headed
to the customer's site to do the restore, so my reply will be too late.

flipped power off during an update
 

On Mon, 7 Oct 2019 12:58:12 -0700, T wrote:

Hi All,

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Yikes

I printed out to take with me:

https://support.microsoft.com/en-us/...covery-options

I take it that I can't a safe mode and "sfc /scannow" with
10?

After I get him going, I am going to ShutUp10 EVERYTHING
and no more updates EVER.

Any word of wisdom?

Yes: there is no point getting angry with a computer.

--


Eric Stevens

There are two classes of people. Those who divide people into
two classes and those who don't. I belong to the second class.

flipped power off during an update
 

On Mon, 7 Oct 2019 12:58:12 -0700, T wrote:

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Any word of wisdom?

I presume the customer got angry because the update was taking so long.

When I moved from a SATA rotating HD to a fast NVME SSD, major Windows
10 updates went from 3 hours to less than 20 minutes. Windows updates
are no longer designed with rotating hard drives in mind.

Persuade your customer to move to a fast NVME SSD, to avoid similar
incidents in the future.


--
Kind regards
Ralph

flipped power off during an update
 

On 10/8/19 1:28 AM, Ralph Fox wrote:
On Mon, 7 Oct 2019 12:58:12 -0700, T wrote:

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Any word of wisdom?

I presume the customer got angry because the update was taking so long.

When I moved from a SATA rotating HD to a fast NVME SSD, major Windows
10 updates went from 3 hours to less than 20 minutes. Windows updates
are no longer designed with rotating hard drives in mind.

Persuade your customer to move to a fast NVME SSD, to avoid similar
incidents in the future.

Does this not assume T's customer has a fast internet connection? Most
of the speeds I often see mentioned newsgroups are not even available
where I live.


--
Ken
MacOS 10.14.6
Firefox 69.0.2
Thunderbird 60.9
"My brain is like lightning, a quick flash
and it's gone!"

flipped power off during an update
 

On Tue, 8 Oct 2019 02:42:05 -0600, Ken Springer wrote:

On 10/8/19 1:28 AM, Ralph Fox wrote:
On Mon, 7 Oct 2019 12:58:12 -0700, T wrote:

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Any word of wisdom?

I presume the customer got angry because the update was taking so long.

When I moved from a SATA rotating HD to a fast NVME SSD, major Windows
10 updates went from 3 hours to less than 20 minutes. Windows updates
are no longer designed with rotating hard drives in mind.

Persuade your customer to move to a fast NVME SSD, to avoid similar
incidents in the future.

Does this not assume T's customer has a fast internet connection? Most
of the speeds I often see mentioned newsgroups are not even available
where I live.


Perhaps I need to clarify.

When I said from 3 hours to less than 20 minutes, that did not include
download time. That only counted the time after download when I could
not use the computer at.

I can use the computer while it is downloading Windows updates over
the Internet. After the download is done the computer pops up an
alert saying a reboot is required. When I reboot there is a period
during which I cannot use the computer while it is installing the
now-downloaded updates (and a large message on the screen saying not
to power off the computer).

I presume (rightly or wrongly) that the customer was angry because of
the length of time the customer could not use the computer at all.
I would not expect the customer to be angry about Windows downloading
updates in the background while the customer is using it. If the
Internet connection is slow then Windows will take as long as needed
to download the updates, and the customer can keep using the computer
while the download is taking place.


--
Kind regards
Ralph

flipped power off during an update
 

On 10/8/19 3:36 AM, Ralph Fox wrote:
On Tue, 8 Oct 2019 02:42:05 -0600, Ken Springer wrote:

On 10/8/19 1:28 AM, Ralph Fox wrote:
On Mon, 7 Oct 2019 12:58:12 -0700, T wrote:

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Any word of wisdom?

I presume the customer got angry because the update was taking so long.

When I moved from a SATA rotating HD to a fast NVME SSD, major Windows
10 updates went from 3 hours to less than 20 minutes. Windows updates
are no longer designed with rotating hard drives in mind.

Persuade your customer to move to a fast NVME SSD, to avoid similar
incidents in the future.

Does this not assume T's customer has a fast internet connection? Most
of the speeds I often see mentioned newsgroups are not even available
where I live.


Perhaps I need to clarify.

When I said from 3 hours to less than 20 minutes, that did not include
download time. That only counted the time after download when I could
not use the computer at.

I can use the computer while it is downloading Windows updates over
the Internet. After the download is done the computer pops up an
alert saying a reboot is required. When I reboot there is a period
during which I cannot use the computer while it is installing the
now-downloaded updates (and a large message on the screen saying not
to power off the computer).

I presume (rightly or wrongly) that the customer was angry because of
the length of time the customer could not use the computer at all.
I would not expect the customer to be angry about Windows downloading
updates in the background while the customer is using it. If the
Internet connection is slow then Windows will take as long as needed
to download the updates, and the customer can keep using the computer
while the download is taking place.

Thanks for the clarification, Ralph.

I have to wonder, has this customer not seen this scenario before, in
all the years Windows has been around? Occasionally, you get the same
thing with a Mac.


--
Ken
MacOS 10.14.6
Firefox 69.0.2
Thunderbird 60.9
"My brain is like lightning, a quick flash
and it's gone!"

flipped power off during an update
 

On 07/10/2019 22.25, T wrote:
On 10/7/19 1:23 PM, Don Kuenz wrote:
T wrote:
Hi All,

Got an emergency call.Â* Customer got angry at
an update and flipped the power off.Â* Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down.Â* And he is really angry.
I have to go out to his site in a few mintues.

Yikes

I printed out to take with me:

https://support.microsoft.com/en-us/...covery-options


I take it that I can't a safe mode and "sfc /scannow" with
10?

After I get him going, I am going to ShutUp10 EVERYTHING
and no more updates EVER.

Any word of wisdom?

Restore from backup.


In such casesÂ* chkdsk c: /fÂ* is always my first move. Unless a recovery
drive is available, powering down during an update almost always
guarantees that the "reinstall from installation media" is the only
viable option open to you. Although the reinstall typically moves the
original C:\Windows to C:\Windows.old you will still need to re-install
applications.
Â*Â*Â*Â* At best you can disable windows update service for a week to ten
days. After that Microsoft reaches right on in an updates whether you
like it or not.

Thank you, 73,



Thank you!

Oh I can disable the update service permanently.
I am sneaky.

And then you will be legally liable for any malware incident that would
be prevented by an update.

--
Cheers, Carlos.

flipped power off during an update
 

Ralph Fox wrote:
On Mon, 7 Oct 2019 12:58:12 -0700, T wrote:

Got an emergency call. Customer got angry at
an update and flipped the power off. Details
of what transpired are really sketchy other than
he has flipped the power off several times and
his business is down. And he is really angry.
I have to go out to his site in a few mintues.

Any word of wisdom?

I presume the customer got angry because the update was taking so long.

When I moved from a SATA rotating HD to a fast NVME SSD, major Windows
10 updates went from 3 hours to less than 20 minutes. Windows updates
are no longer designed with rotating hard drives in mind.

Persuade your customer to move to a fast NVME SSD, to avoid similar
incidents in the future.

That's good to know. May your silver bullet serve you for a very long
time. Let me close with an ancient aphorism:

"Software expands to fill available hardware."

Thank you, 73,

--
Don Kuenz KB7RPU
There was a young lady named Bright Whose speed was far faster than light;
She set out one day In a relative way And returned on the previous night.