Printer problems with XP SP2 and Network Printer unless logged in as Administrator
 

I have connected 3 new PC's on a P2P network, and connected a HP 4610
Color Laser Printer via a JetDirect 175 print server. On one PC, I can
only print from the Administrator account. The other 2 computers work
fine. On the one that is having issues, when printing a test page I
receive a "Failed to Print" error mesage, and looking in the printer
jobs menu, it shows that there was an error printing. The
Administrator account can print fine from this machine.

The user accounts are "restricted user" accounts on all 3 computers.
All 3 computers are exactly the same type, and all have the latest
updates.

The printer was installed via the Administrator account on all 3
machines. I also installed the existing 2 printers on all the
machines, and the users can print to them from all 3 PC's. (They are a
HP Laserjet 4 plus, and a HP970Cse via JetDirects)

I can not determine why only one PC would exhibit this condition. I
have tried uninstalling the printer and re-installing, but to no avail.

Any help is appreciated.

Glen Pittman

An update on this issue... All 3 PC's are exhibiting the same
behavior. Restricted users can not print to the printer.

Glen Pittman



wrote:
I have connected 3 new PC's on a P2P network, and connected a HP 4610
Color Laser Printer via a JetDirect 175 print server. On one PC, I can
only print from the Administrator account. The other 2 computers work
fine. On the one that is having issues, when printing a test page I
receive a "Failed to Print" error mesage, and looking in the printer
jobs menu, it shows that there was an error printing. The
Administrator account can print fine from this machine.

The user accounts are "restricted user" accounts on all 3 computers.
All 3 computers are exactly the same type, and all have the latest
updates.

The printer was installed via the Administrator account on all 3
machines. I also installed the existing 2 printers on all the
machines, and the users can print to them from all 3 PC's. (They are a
HP Laserjet 4 plus, and a HP970Cse via JetDirects)

I can not determine why only one PC would exhibit this condition. I
have tried uninstalling the printer and re-installing, but to no avail.

Any help is appreciated.

Glen Pittman

Is this XP Home or Pro? Are you running Norton Antivirus products on the
PCs?
--
Cari (MS-MVP)
Printing & Imaging



wrote in message
oups.com...
An update on this issue... All 3 PC's are exhibiting the same
behavior. Restricted users can not print to the printer.

Glen Pittman



wrote:
I have connected 3 new PC's on a P2P network, and connected a HP 4610
Color Laser Printer via a JetDirect 175 print server. On one PC, I can
only print from the Administrator account. The other 2 computers work
fine. On the one that is having issues, when printing a test page I
receive a "Failed to Print" error mesage, and looking in the printer
jobs menu, it shows that there was an error printing. The
Administrator account can print fine from this machine.

The user accounts are "restricted user" accounts on all 3 computers.
All 3 computers are exactly the same type, and all have the latest
updates.

The printer was installed via the Administrator account on all 3
machines. I also installed the existing 2 printers on all the
machines, and the users can print to them from all 3 PC's. (They are a
HP Laserjet 4 plus, and a HP970Cse via JetDirects)

I can not determine why only one PC would exhibit this condition. I
have tried uninstalling the printer and re-installing, but to no avail.

Any help is appreciated.

Glen Pittman