"access is denied"
 

Norton AntiVirus has instructed me to delete certain
files using Windows Explorer. When I click on those
files to delete them, however, I find that "access is
denied". How do I get rid of those files?!

"access is denied"
 

wrote in message
...
Norton AntiVirus has instructed me to delete certain
files using Windows Explorer. When I click on those
files to delete them, however, I find that "access is
denied". How do I get rid of those files?!



Does this article describe the issue you are having? Depends what you mean
by "certain files"

http://service1.symantec.com/SUPPORT...00092513515106

"access is denied"
 

Try it in Safe Mode:
Reboot tapping F8 each second.
Select Safe Mode at the menu.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


wrote in message
...
Norton AntiVirus has instructed me to delete certain
files using Windows Explorer. When I click on those
files to delete them, however, I find that "access is
denied". How do I get rid of those files?!

"access is denied"
 

Apparently, that virus file may be residing in your System Restore folder.
To remove that virus file, you'll have to turn-off System Restore,
reboot, then turn System Restore back on.

How to turn on and turn off System Restore in Windows XP
http://support.microsoft.com/default...&Product=winxp

How to take ownership of a file or folder in Windows XP
http://support.microsoft.com/default...&Product=winxp

"Access is Denied" Error Message When You Try to Open a Folder
http://support.microsoft.com/default...&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/secu...t/default.aspx

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"Anonymous" wrote:

| Norton AntiVirus has instructed me to delete certain
| files using Windows Explorer. When I click on those
| files to delete them, however, I find that "access is
| denied". How do I get rid of those files?!