ports
 

I got a new canon printer. After downloading it I get the message that the
driver can't find a port. A port shows as having been selected however. Any
ideas on how to get the new printer to communicate? Our old printer had no
probs. I have XP.

ports
 

You are installing the software BEFORE connecting the printer to the PC
aren't you? And connecting via USB?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"seaturtle" wrote in message
...
I got a new canon printer. After downloading it I get the message that the
driver can't find a port. A port shows as having been selected however.
Any
ideas on how to get the new printer to communicate? Our old printer had
no
probs. I have XP.

ports
 

We've spent numerous hours with the Canon techs, the Gateway techs and on the
Phone with a Microsoft tech. No one has been able to help. We took the
printer, a Canon Pro 9000 to the Geek Squad and they were finally able to
print a test page with a downloaded driver. We had already done all of that
so the problem is either our operating system, or the brain itself. We will
take the brain in and see if the Geeks can load it, but it is a new Gateway
Athlon AMD and shouldn't be the problem. If it is the Windows XP, do we
contact Microsoft or Gateway? We have the installation CD that Gateway sent
with the computer.

"Cari (MS-MVP)" wrote:

You are installing the software BEFORE connecting the printer to the PC
aren't you? And connecting via USB?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"seaturtle" wrote in message
...
I got a new canon printer. After downloading it I get the message that the
driver can't find a port. A port shows as having been selected however.
Any
ideas on how to get the new printer to communicate? Our old printer had
no
probs. I have XP.

ports
 

It's possibly the USB ports..... if this is the case and the ports on the
motherboard have failed, the cheapest option is to purchase a PCI USB 2.0
card and install it and use that to connect printer to PC.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"seaturtle" wrote in message
...
We've spent numerous hours with the Canon techs, the Gateway techs and on
the
Phone with a Microsoft tech. No one has been able to help. We took the
printer, a Canon Pro 9000 to the Geek Squad and they were finally able to
print a test page with a downloaded driver. We had already done all of
that
so the problem is either our operating system, or the brain itself. We
will
take the brain in and see if the Geeks can load it, but it is a new
Gateway
Athlon AMD and shouldn't be the problem. If it is the Windows XP, do we
contact Microsoft or Gateway? We have the installation CD that Gateway
sent
with the computer.

"Cari (MS-MVP)" wrote:

You are installing the software BEFORE connecting the printer to the PC
aren't you? And connecting via USB?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"seaturtle" wrote in message
...
I got a new canon printer. After downloading it I get the message that
the
driver can't find a port. A port shows as having been selected
however.
Any
ideas on how to get the new printer to communicate? Our old printer
had
no
probs. I have XP.

ports
 

Hi Guys: I have a very similar problem. brand new Canon PIXMA MP600.... gone
through about 10 hours of techie consults with Canon and Dell... no dice!
keep getting "printer not responding" message . can't print from any thing:
Word , Notepad, system prompts, etc. The printer will print a test page
from installation package.

No problem showing on system menus USB ports. Also, have a Panasonic
Lumix which I can download via same USB ports with no problem so I don't
think the ports are damaged. Have installed/uninstalled/installed, gone back
to the store and been given another machine, same model. Obviously some sort
of snafu communicating between computer & printer.

After reviewing this forum it seems to me that there is some sort of glitch
in Windows that is affecting many of us with similar, if not the same
problems. Oh, I also installed Service Pk2 several months ago, have disabled
the firewalls, uninstalled REal Player, as suggested here and elsewhere on
this thread.

I sure appreciate all the ideas floated by folks on this site and would
welcome any and all suggestions! The last word from Dell ( Microsoft won't
talk to me as XP was installed by Dell when I bought the computer.) was to
send me to their "specialists" for $129. Not too happy with that idea,
especially when they wouldn't offer any redress if they couldn't help me
solve the problem. Thanks everyone.
--
daly


"Cari (MS-MVP)" wrote:

It's possibly the USB ports..... if this is the case and the ports on the
motherboard have failed, the cheapest option is to purchase a PCI USB 2.0
card and install it and use that to connect printer to PC.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"seaturtle" wrote in message
...
We've spent numerous hours with the Canon techs, the Gateway techs and on
the
Phone with a Microsoft tech. No one has been able to help. We took the
printer, a Canon Pro 9000 to the Geek Squad and they were finally able to
print a test page with a downloaded driver. We had already done all of
that
so the problem is either our operating system, or the brain itself. We
will
take the brain in and see if the Geeks can load it, but it is a new
Gateway
Athlon AMD and shouldn't be the problem. If it is the Windows XP, do we
contact Microsoft or Gateway? We have the installation CD that Gateway
sent
with the computer.

"Cari (MS-MVP)" wrote:

You are installing the software BEFORE connecting the printer to the PC
aren't you? And connecting via USB?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"seaturtle" wrote in message
...
I got a new canon printer. After downloading it I get the message that
the
driver can't find a port. A port shows as having been selected
however.
Any
ideas on how to get the new printer to communicate? Our old printer
had
no
probs. I have XP.

ports
 

Of course. Since nothing worked Gateway sent us a new OS disc and I had to
do a destruction recovery and install the new system. Everything works now
and both of my printers are up and running. Must have been a bad Windows OS
disc.

"seaturtle" wrote:

We've spent numerous hours with the Canon techs, the Gateway techs and on the
Phone with a Microsoft tech. No one has been able to help. We took the
printer, a Canon Pro 9000 to the Geek Squad and they were finally able to
print a test page with a downloaded driver. We had already done all of that
so the problem is either our operating system, or the brain itself. We will
take the brain in and see if the Geeks can load it, but it is a new Gateway
Athlon AMD and shouldn't be the problem. If it is the Windows XP, do we
contact Microsoft or Gateway? We have the installation CD that Gateway sent
with the computer.

"Cari (MS-MVP)" wrote:

You are installing the software BEFORE connecting the printer to the PC
aren't you? And connecting via USB?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"seaturtle" wrote in message
...
I got a new canon printer. After downloading it I get the message that the
driver can't find a port. A port shows as having been selected however.
Any
ideas on how to get the new printer to communicate? Our old printer had
no
probs. I have XP.