Unable to update windows XP
 

My internet is doing some strange things, such as it keeps forgetting
the home page I have set and going to "blank page" as my home page. I
think it's also trying to let viruses in because I keep getting pop up
windows about winning a gift certificate from Wal Mart or my system
reg is infected, etc. I believe I'm having problems because my
windows XP is not up to date. I've been trying to update windows XP
(from their website) and keep getting this error message: [Error
number: 0x80072EFF]

When I go into Start - All Programs - Windows Update, it won't even
open up the page to do the update. When I click diagnose problem, I
keep getting a message telling me to: refresh page, check spelling,
or try going to the site from a link (which is not provided). When I
click on the link to "View last diagnostic log," this is what it says:

?xml version="1.0" ?
?xml-stylesheet type='text/xsl' href="xpnetdiag.xsl" ?
xpnetdiag

title
Network Diagnostics for Windows XP
/title
lastRunText
Last diagnostic run time:
/lastRunText
rejectText
REJECT
/rejectText
indeterminateText
INDETERMINATE
/indeterminateText
confirmText
CONFIRM
/confirmText
timeStamp
12/26/10 18:52:46
/timeStamp
component name="HTTP, HTTPS, FTP Diagnostic"
startDiagnosisTime="12/26/10 18:52:46"

rootCause name="HTTP, HTTPS, FTP connectivity"
status="reject"

trace traceType="info" text="HTTP: Successfully connected
to www.microsoft.com."

/trace
trace traceType="info" text="FTP (Passive): Successfully
connected to ftp.microsoft.com."

/trace
trace traceType="info" text="HTTPS: Successfully
connected to www.microsoft.com."

/trace
/rootCause
/component

Any ideas about how I can resolve this and update my windows?
TIA :-)

Unable to update windows XP
 

0x80072EFF = ERROR_INTERNET_CONNECTION_Reset

You may encounter temporary connection-related errors when you use Windows
Update or Microsoft Update to install updates:
http://support.microsoft.com/kb/836941

However, there is a very good chance are that you are seeing the affects of
a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan!

2. WinXP ONLY!! = Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.


--
Peter
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