Computer seriously messed up (possibly with SP2)
I have a friend who is not too computer-savvy. She downloaded and installed
Windows XP SP2 over a Windows XP SP1 installation. Soon after she reported having a lot of problems. I took her PC and hooked it up to look at it and these are some of the things I noticed. -- No task buttons appear when corresponding programs open. -- The Windows Task Manager has some simplified task manager in its place -- Many programs take two minutes or longer to open. -- Phone Modem icon in Control Panel does not open anything but reports something may be wrong with the telephony -- Wizard to provide an Internet connection blanks out all but the Cable Modem option. -- Device manager would not open properties of Modem (did not try others) -- Properties button for C: gave a "(Not Responding)" --It seemed like there were a lot of Services "stopped" in System Configure but I do not know if that is significant. -- System Restore won't open inside Windows XP (I think you can restore from Safe startup but I don't know how this works -- don't know if it had been on before or if SP2 automatically generates a restore point regardless.) Any ideas? It's a Compaq Pasario 5000, 1.2 gig CPU, 256 RAM, modem on motherboard. She got it from a business selling off old equipment. I don't know if she even has a CD-ROM for the Windows XP Home installed. I have "Professional" so I don't know if it's possible to repair anything off my CD. Thanks. |
Think I would try:
Spybot http://www.safer-networking.org/en/index.html Adaware http://www.lavasoftusa.com/ Stinger http://vil.nai.com/vil/stinger/ see if there are any nasties in there first before thinking about re-installing XP. Installing SP2 should not cause those sort of errors unless there is something wrong before hand. Neil "William Low" wrote in message ... I have a friend who is not too computer-savvy. She downloaded and installed Windows XP SP2 over a Windows XP SP1 installation. Soon after she reported having a lot of problems. I took her PC and hooked it up to look at it and these are some of the things I noticed. -- No task buttons appear when corresponding programs open. -- The Windows Task Manager has some simplified task manager in its place -- Many programs take two minutes or longer to open. -- Phone Modem icon in Control Panel does not open anything but reports something may be wrong with the telephony -- Wizard to provide an Internet connection blanks out all but the Cable Modem option. -- Device manager would not open properties of Modem (did not try others) -- Properties button for C: gave a "(Not Responding)" --It seemed like there were a lot of Services "stopped" in System Configure but I do not know if that is significant. -- System Restore won't open inside Windows XP (I think you can restore from Safe startup but I don't know how this works -- don't know if it had been on before or if SP2 automatically generates a restore point regardless.) Any ideas? It's a Compaq Pasario 5000, 1.2 gig CPU, 256 RAM, modem on motherboard. She got it from a business selling off old equipment. I don't know if she even has a CD-ROM for the Windows XP Home installed. I have "Professional" so I don't know if it's possible to repair anything off my CD. Thanks. |
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