Lose Control of XP PC suddenly
 

Hi,

I've installed Windows XP SP2 for my brother's PC (Core 2 CPU, ASUS motherboard) few years ago. Last week, my brother told me his PC did not function after boot up. I took his PC for checking and found that the mouse couldn't move from power on till XP boot-up "completed". The problem persisted no matter I booted the PC in normal or safe mode.

I tried connect functioning PS/2 mouse to the PS/2 mouse port and USB mouse to all available USB ports (4 available) but still couldn't make the mouse to move at all. The PS/2 keyboard seemed function normal.

I checked the BIOS settings, the legacy USB control is set "auto".

Could anyone suggest ways to solve this problem? Do I need to re-install XP to fix the problem? If re-installation is unavoidable, what's the most convenient way to copy the Microsoft outlook message out of the HD?

Tks!

Lose Control of XP PC suddenly
 

More information, the XP installed was XP Professional

Lose Control of XP PC suddenly
 

On Mon, 02 Nov 2015 10:44:51 -0800, emil_lam wrote:

More information, the XP installed was XP Professional

You just need to upgrade to SP3.

Lose Control of XP PC suddenly
 

sctvguy1於 2015年11月5日星期四 UTC+8下午12時59分29秒寫道：
On Mon, 02 Nov 2015 10:44:51 -0800, emil_lam wrote:

More information, the XP installed was XP Professional

You just need to upgrade to SP3.

I got the SP2 CD on hand only. Can I use the CD to do the same?
Besides, will your suggested action erase all data files now stored under windows desktop and messages stored under MS outlook?

Tks!

Lose Control of XP PC suddenly
 

On Thu, 05 Nov 2015 13:33:22 -0800, emil_lam wrote:

sctvguy1於 2015年11月5日星期四 UTC+8下午12時59分29秒寫道：
On Mon, 02 Nov 2015 10:44:51 -0800, emil_lam wrote:

More information, the XP installed was XP Professional

You just need to upgrade to SP3.

I got the SP2 CD on hand only. Can I use the CD to do the same?
Besides, will your suggested action erase all data files now stored
under windows desktop and messages stored under MS outlook?

Tks!

No. It will simply upgrade the OS to the next level, leaving your files
alone.