Gaining Control of Client's PC With Remote Assistant?
Hello Folks:
As an independent software developer, Remote Assistant is a tremendous tool. I've only recently discovered it. It's great to tell a user to do this, or do that. Win7 to Win7 assistants also includes the display of the client's cursor. It's apparent that there is some method to gain control of the client's computer. The connection status always includes the line "Screen View Only" and there is a button with an "X" and a grayed out "Stop Control (ESC)" label. The invite is sent to me as an email attachment. How do I gain control of the client's computer. Thanks Larry |
Gaining Control of Client's PC With Remote Assistant?
Larry Lindstrom wrote:
As an independent software developer, Remote Assistant is a tremendous tool. I've only recently discovered it. It's great to tell a user to do this, or do that. Win7 to Win7 assistants also includes the display of the client's cursor. It's apparent that there is some method to gain control of the client's computer. The connection status always includes the line "Screen View Only" and there is a button with an "X" and a grayed out "Stop Control (ESC)" label. The invite is sent to me as an email attachment. How do I gain control of the client's computer. Personally - I would use TeamViewer. No trouble with firewalls, no issues with routers, no real configuration for much of anything other than running the application and getting some numbers. However... Now is a great time to point you to one of the easiest ways to find information on problems you may be having and solutions others have found: Search using Google! http://www.google.com/ (How-to: http://www.google.com/intl/en/help/basics.html ) Example: http://www.google.com/search?q=how+to+use+"remote+assistance"+in+"Window s+7" Which could lead you he http://windows.microsoft.com/en-us/w...sked-questions Essentially - using Remote Assistance - if you want control of the remote machine you "Request to Take Control" and they get a pop-up asking them if it is okay or not that you do and then they can take control. They can simply press ESC at anytime to end that control. The Take Control request button (if you are the one giving the help) is in the top left part of your window if I recall correctly. But *yes* - you have to ask and they have to give you permissions with Remote Assistance built into Windows. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
Gaining Control of Client's PC With Remote Assistant?
Larry Lindstrom wrote:
As an independent software developer, Remote Assistant is a tremendous tool. I've only recently discovered it. It's great to tell a user to do this, or do that. Win7 to Win7 assistants also includes the display of the client's cursor. It's apparent that there is some method to gain control of the client's computer. The connection status always includes the line "Screen View Only" and there is a button with an "X" and a grayed out "Stop Control (ESC)" label. The invite is sent to me as an email attachment. How do I gain control of the client's computer. Personally - I would use TeamViewer. No trouble with firewalls, no issues with routers, no real configuration for much of anything other than running the application and getting some numbers. However... Now is a great time to point you to one of the easiest ways to find information on problems you may be having and solutions others have found: Search using Google! http://www.google.com/ (How-to: http://www.google.com/intl/en/help/basics.html ) Example: http://www.google.com/search?q=how+to+use+"remote+assistance"+in+"Window s+7" Which could lead you he http://windows.microsoft.com/en-us/w...sked-questions Essentially - using Remote Assistance - if you want control of the remote machine you "Request to Take Control" and they get a pop-up asking them if it is okay or not that you do and then they can take control. They can simply press ESC at anytime to end that control. The Take Control request button (if you are the one giving the help) is in the top left part of your window if I recall correctly. But *yes* - you have to ask and they have to give you permissions with Remote Assistance built into Windows. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
Windows Remote Assistance is a feature of Windows XP and later that allows a user to temporarily control a remote Windows computer over a network or the Internet to resolve issues. As it can be inconvenient for system administrators to personally visit the affected computer, Remote Assistance allows them to diagnose and often repair problems with a computer without ever personally visiting it
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