"Bob - Fort Worth" wrote:

I have tried everything suggested to resolve this problem and have made no
progress. I am pasting in a HiJack Log if someone might have the time to
look it over and give me a hand.

I have a Dr. Waston Log but it's too big to include here. I can e-mail it
on request.


Thanks in advance for your help.

Regards,
Bob


Can you contact me on the Email address below please. If you don't wish then
you need to send your Hijackthis log to one of many forums that specialized
in analyzing Hijackthis log.

to_you_ross(remove this and repalce with the

( _ is underscore)

Also what the problem and what error messsage you get and why you want to
delete the spoolsv.exe and what happen if you disble it from services.msc
control panel?
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
How to perform a clean boot in Windows XP
http://support.microsoft.com/kb/310353
HTH.
nass
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http://www.nasstec.co.uk