Tim wrote:

Paul wrote in news
Pinnerite wrote:
Paul wrote:

Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to
shutdown, this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?


Is your machine from Fujitsu ?

This is the first reference I see in a search, and
I wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"


http://www.fujitsu.com/global/suppor.../peripheral/sc
anners/fi/software/v31016.html
Try to provide a little context if you can, to
narrow the playing field.

Paul

My Windows 10 is a virtual machine running over Linux via VMware.
Fujitsu is not involved.
I do have a Fujitsu cut sheet scanner but it will not run on Win-10.
After booting up and allowing Windows to settle, I go Start,
Closedown and there is the error message.

I choose the option to force a shutdown.

Is there a method of viewing a table of running processes and if
required, killing one or more. (Linux KDE desktop allows this by
keying CTRL-ESC.

Alan

I wonder if the VMWare USB passthru has allowed
Windows 10 to get a "sniff" of the scanner. Have you noticed
the scanner "disappearing" from the host environment
when you run the VMWare machine.

Error Recovery Guide is associated with Fujitsu scanners.

http://www.fujitsu.com/global/suppor...peripheral/sca
nners/fi/software/v41003.html

Paul

You should also be able to run Process Explorer within your Windows 10
environment, even under VM. It is a software only monitor, so it should
be able to show you what is running. The problem is there is no control
over what sequence processes are teminated as part of the shutdown
sequence, so it may or may not still be active when the error message
pops up.

Do you even have any scanner software loaded in your Windows 10
environment. Device Manager might give you some clue as to what the VM
environment is seeing.

I cannot run Process Explorer.
Do I need to download and install it?
Worse I haven't yet found how to install anything not on a CD/DVD/flash
drive. Win-10 seems so different to XP and its predecessors.

Device Manager reveals nothing and no I have no scanner software installed.
If I need to scan anything I fire up XP, save the result. I can access that
from Win-10 later.


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