John Doe wrote:

Pinnerite wrote:

Paul wrote:
Pinnerite wrote:

A recent change in my Win-10 behaviour is that when
attempting to shutdown, this message appears on the
screen 'Error Recovery Guide This app is preventing
shutdown'

Is there a cure?

Is your machine from Fujitsu ?

This is the first reference I see in a search, and I
wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"


http://www.fujitsu.com/global/suppor...re/v31016.html

Try to provide a little context if you can, to narrow the
playing field.

My Windows 10 is a virtual machine running over Linux via
VMware. Fujitsu is not involved. I do have a Fujitsu cut
sheet scanner but it will not run on Win-10. After booting
up and allowing Windows to settle, I go Start, Closedown
and there is the error message.

I choose the option to force a shutdown.

Is there a method of viewing a table of running processes
and if required, killing one or more. (Linux KDE desktop
allows this by keying CTRL-ESC.

Have you looked at startup programs? In other words... Why is
that process running. Many ways to view startup programs... a
SysInternals utility or CCleaner.

Generally speaking... Anyone familiar with Windows 10 should
be familiar with the "preventing shutdown" dialogue. It
happens all the time, on my system over the years, with an
ever-increasing number of processes/programs listed.

If your main complaint is the hangup on shutdown...
One way around it is to use a batch file with command line
instructions forcing shutdown.

Thank you everyone helped to jog my memory. I had forgotten bout
msconfig.exe and from there the Task Manager.

You were right too about Fujitsu. When I tried to run my scanner from
Windows 10 only to find the drivers and application would not support window
10, I must have left bits there.

It is odd though that the shutdown problem only occurred a few days ago when
the installation was around a year ago.

It took three shutdowns and reboots to clear it thoroughly. I seem to
remember that is a Windows thing. Linux rarely needs that.

--
Mageia 5.1 for x86_64, Kernel:4.4.114-desktop-1.mga5
KDE version 4.14.5 on an AMD Phenom II X4 Black edition.