The problem appears to be related to the failing of the setupsvcsecurity
call when installing on systems that had been upgraded to SP2. Installing
from a slipstreamed SP2 disk should work, but will not provide a solution
for most users who do not have such a disk.
--
Russ Valentine
[MVP-Outlook]
"progresso" wrote in message
news

Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The fax
software was installed through the Explorer window "Printers and Faxes"
(available through the Control Panel or in the Start menu), and it went
without any error messages as far as we can remember. (Of cause we were
asked to locate a file; we selected folder D:\I386 on the SP2 CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents in
some cases.



Phil7979 Wrote:
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3) run into a problem with my fax..... I receive the error message:
"Fax Server Information Cannot be Retrieved...."


--
progresso