Hi there,

Thanks for coming back to me.

Everytime I try to run Malwarebytes the programs crashes and I get this
message "Malwarebytes' Anti-Malware has encountered a problem and needs to
close " and then some garble about memory. Also I can't start my computer in
safe mode as I don't know the domian name, I do know the password though and
I sign in with this every time I log unto the computer.

I would be grateful for any suggestions to help me round this problem.

Thanks in advance.

"David H. Lipman" wrote:

From: "Belprice"

| HI there,

| I am running Norton Anti - Virus and it has reported that i have a virus
| called Trojan Flush M and no matter what I try I can not remove this virus. I
| tried to follow the instructions for manual removal of this virus, however it
| instructed me to restart windows in safe mode and then a full scan. When I
| tried to do this I was asked for a administration password , but I bought
| this computer second hand and have no idea what this pasword is!


| Also my computer is now acting very strange , programs are disappearing when
| I re start the computer and when I try to view the c drive I get an error
| message which states " WINDOWS CANNOT FIND RESYDED /BOOT.COM OR
| RESYCLED/BOOT.COM

| I am desperate not to lose the many important family files on this computer,
| such as photos and videos, can someone please help me with this very annoying
| problem.

| Thanks in advance.


"Belprice" wrote:

HI there,

I am running Norton Anti - Virus and it has reported that i have a virus
called Trojan Flush M and no matter what I try I can not remove this virus. I
tried to follow the instructions for manual removal of this virus, however it
instructed me to restart windows in safe mode and then a full scan. When I
tried to do this I was asked for a administration password , but I bought
this computer second hand and have no idea what this pasword is!


Also my computer is now acting very strange , programs are disappearing when
I re start the computer and when I try to view the c drive I get an error
message which states " WINDOWS CANNOT FIND RESYDED /BOOT.COM OR
RESYCLED/BOOT.COM

I am desperate not to lose the many important family files on this computer,
such as photos and videos, can someone please help me with this very annoying
problem.

Thanks in advance.
Ta