"Belprice" wrote in message
...
Hi there,

Thanks for coming back to me.

Everytime I try to run Malwarebytes the programs crashes and I get this
message "Malwarebytes' Anti-Malware has encountered a problem and needs to
close " and then some garble about memory. Also I can't start my computer
in
safe mode as I don't know the domian name, I do know the password though and
I sign in with this every time I log unto the computer.

I would be grateful for any suggestions to help me round this problem.

Thanks in advance.

=========================================
Hi "Belprice"

You should be able to start the computer in safe mode. If you can start it
in normal mode and log in with a password then it's exactly the same thing
in safe mode. Click on the same name and use the same password when safe
mode starts up, it should offer you the same log on name.

Failing that I suggest if you have a second computer and you're up to it, or
you have a friend or relative that has a computer running XP or even windows
2000. Take your hard drive out of your computer and connect it up to the
other computer as a slave drive. Start that computer in safe mode with
networking (internet support), and download Malwarebytes or download it
before you connect the drive, update the program then run it on your hard
drive. To do this once the computer has started and Malwarebytes has been
installed and updated, open My Computer and right click on your hard drive
which should be listed and select 'Scan with Malwarebytes Anti-Malware'.
After that drive is scanned and cleaned run the program on the main hard
drive. The reason is, as I mentioned in my previous post, this is an
insidious trojan and it will quite possibly infect any hard drive connected
to it. It happened to me when I was repairing someone else's computer. I
connected my USB drive (which had my copy of Malwarebytes on it) and it was
infected with the same trojan. The USB drive was easy to clean because I
knew what to look for but the likelihood is there. So if you scan both
drives it should be ok.

If the above is too hard for you and don't be embarrassed by that, I suggest
you take it to a computer shop for repair. Of course it would be good if you
had a backup of all your personal files beforehand and you probably haven't
done this so ask the computer shop to back up your files before they start
repairs on your computer. Warn them that the trojan can infect other
connected drives so they are prepared to handle it.


--
Regards,
Touch Base
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