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Old January 14th 18, 02:50 AM posted to alt.comp.os.windows-8
Paul[_32_]
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Posts: 11,873
Default Can't install software - strange error message

Paul wrote:
Tim Slattery wrote:
My wife's Windows 8.1 machine cannot install any software.
The latest example is a PaintShopPro disk that we just brought home
from the store, but there are a couple of other things that she's
downloaded, then tried to run the installer she downloaded.

Whichever program she tries to load, she gets a spinner that stays
there for 15 minutes or so! Finally it displays an error box. I just
tried installing PSP from the DVD, and the title of the box points to
the installation program: "D:\setup.exe" (D is the optical drive)

The first line inside the box again says D:\setup.exe

Then it says:
The service cannot accept control messages at this time.

And there's an OK button. That's the entire message.

WTF??? What service? What am I supposed to do about it?


A Windows Installer / msiexec issue ?

I'm sure by now you've rebooted before trying again, right ?

Start : Run : services.msc

It's a manual start Service, which is only called on at install
time, and it has minimal dependencies (relies on RPC like lots of
stuff does).

https://s13.postimg.org/mz58nr8bb/msiexec.gif

I'm sure msiexec.exe has DLLs it depends on, and you'd need
DependencyWalker to list them.

It sounds like the service isn't starting, and a second later
when something attempts to talk to it, there's no service running.

Paul


You might also want to visit EventVwr.msc (Event Viewer),
and see if any errors are thrown into the log at that moment
in time. Like if msiexec.exe is crashing, does it report
in at crash time ?

Control Panels : Administrator Tools is another way to get
to the Event Viewer, but I just like running the .msc from
the Run box.

Paul
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