One other thing that bothers me - Microsoft has a very comprehensive
support network but I guess I've fallen through the cracks. I'm trying
to send email but I can't past the product ID stage. For the Microsoft
Wireless IntelliMouse Explorer my product ID is
55083-576-2233911-0. Microsoft support insists it has to be of the
form 12345-XXX-7654321-98765. If I cheat and add some numbers to the
end I get told it's not a valid ID number for this mouse. I guess this
is actually a pretty good system to keep support insulated from the
users. Microsoft must be proud.