I purchased it from a major retailer in Canada (Future Shop). Me
thinks the screw up is with Microsoft's support template.

On Thu, 30 Dec 2004 23:38:23 -0500, "Frank" wrote:

Did you buy the mouse from Microsoft????There are a lot of knock offs
both the keyboard and the mouse. Creative had the same problem with
their SB live 5.1.

"Angelfood MacSpade" wrote in message
.. .
One other thing that bothers me - Microsoft has a very comprehensive
support network but I guess I've fallen through the cracks. I'm trying
to send email but I can't past the product ID stage. For the Microsoft
Wireless IntelliMouse Explorer my product ID is
55083-576-2233911-0. Microsoft support insists it has to be of the
form 12345-XXX-7654321-98765. If I cheat and add some numbers to the
end I get told it's not a valid ID number for this mouse. I guess this
is actually a pretty good system to keep support insulated from the
users. Microsoft must be proud.