thanx Ken for your help followed your instructions with
success
regards james
-----Original Message-----
Error Message: "Msbb.exe has encountered a problem and
needs to close..."
WGID:485
ID: 317714.KB.EN-US CREATED: 2002-02-05 MODIFIED: 2003-
11-04
Public |
================================================= ========
===================
===
---------------------------------------------------------
-------------------
---
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Media Center Edition
---------------------------------------------------------
-------------------
---
SYMPTOMS
========
While you are using n-CASE by 180Solutions, Inc., you
may receive the
following error message:

Msbb.exe has encountered a problem and needs to close.
We are sorry for
the inconvenience.

If the error message is still displayed and you want to
see the data that
the error report contains, click the "click here" link
at the bottom of the
message box. You then see error signature information
that may be similar
to the following:

App name App version Module name Module version
Offset
--------------------------------------------------------
--------
Msbb.exe Various Unknown 0.0.0.0
00000000

NOTE: n-CASE is a real-time comparison shopping
engine that may be installed when you install other free
software
applications.

CAUSE
=====
This issue may occur if some versions of Msbb.exe (a
component of the
n-CASE software) runs at the same time as some versions
of the New.net
plug-in software by New.net, Inc.

WORKAROUND
==========
To work around this issue, uninstall n-CASE. To do this
follow these steps:

1. In "Control Panel", open "Add or Remove Programs".
2. In the list of currently installed programs,
click "Interstitial Ad
Delivery by n-CASE" or "n-CASE".
3. Click "Change/Remove", and then click "Yes" to remove
this n-CASE
component.
4. In the list of currently installed programs, click "n-
CASE" or "PAD
Lookups by n-CASE".
5. Click "Change/Remove" to remove this n-CASE component.
6. Right-click the Windows taskbar, and then click "Task
Manager".
7. On the Processes tab, click any instances of the
Msbb.exe process
that are still running, and then click "End Process".
8. Search your Windows drive for the Msbb.exe file, and
delete it if it
is found.

For additional information about n-CASE, visit the
following
180Solutions Web site:


http://www.180solutions.com/Consumer...Explained.aspx

For n-CASE removal instructions from 180Solutions, visit
the
following 180Solutions Web site:


http://www.180solutions.com/Consumer...Uninstall.aspx

For more information about New.net, visit the following
New.net
Web site:

http://www.new.net/help_faq.tp
Microsoft provides third-party contact information to
help you find
technical support. This contact information may
change without notice.
Microsoft does not guarantee the accuracy of this third-
party contact
information.

Regards,
Ken Simmons

Microsoft Technical Support for Platforms and Business
Applications


"james" wrote in
message
...
hi can someone tell me about msbb as i have had a
couple
of error reports containing this & when i try to send
error report my connection kind of freezes & am not
able
to send it



.