In the lower corner, at the bottom of your screen, there is a "Start"
bar. Believe it or not, that's where you click to turn off your
computer. After you click the "Start" bar, you will see a "Menu of
choices (Explore these sometime)...
At the bottom of this list you will find a red box with a white circle
and line, with the words "Turn off computer" A new window will pop up,
giving you the choice to "Turn Off", "Restart" or "StandBy",...all
useful choices. To answer your query, this is where you most safely
turn off your computer.

Perhaps you have already done this, in which case I hope someone else
helps you in another way.
HappyToHelp
Sylvia R.


"J. Veit" wrote in message
...
Hoping someone can help.

I am a senior and not computer technical. A friend has given me his
Dell superseded desktop computer running XP Professional and I am
grateful for his gift.

Unfortunately, it has a problem insofar It will not FULLY shut down
after I pressed the Turn Of button. The computer goes thru the normal
states, like "Saving your Settings" etc. until only the empty blue
windswept motive screen is left and keyboard and mouse are inactive.
But the computer itself is still running. I can only close the
computer down by pushing and holding the On-Off button. This cant be
good for the system and I am afraid that I damage the windows system.

I can't afford the $100.00+ fee a technician would charge to fix it
and hope that someone on this news group can walk me through the steps
to overcome this problem.

Thanks, John