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Old January 14th 18, 02:45 AM posted to alt.comp.os.windows-8
Paul[_32_]
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Posts: 11,873
Default Can't install software - strange error message

Tim Slattery wrote:
My wife's Windows 8.1 machine cannot install any software.

The latest example is a PaintShopPro disk that we just brought home
from the store, but there are a couple of other things that she's
downloaded, then tried to run the installer she downloaded.

Whichever program she tries to load, she gets a spinner that stays
there for 15 minutes or so! Finally it displays an error box. I just
tried installing PSP from the DVD, and the title of the box points to
the installation program: "D:\setup.exe" (D is the optical drive)

The first line inside the box again says D:\setup.exe

Then it says:
The service cannot accept control messages at this time.

And there's an OK button. That's the entire message.

WTF??? What service? What am I supposed to do about it?


A Windows Installer / msiexec issue ?

I'm sure by now you've rebooted before trying again, right ?

Start : Run : services.msc

It's a manual start Service, which is only called on at install
time, and it has minimal dependencies (relies on RPC like lots of
stuff does).

https://s13.postimg.org/mz58nr8bb/msiexec.gif

I'm sure msiexec.exe has DLLs it depends on, and you'd need
DependencyWalker to list them.

It sounds like the service isn't starting, and a second later
when something attempts to talk to it, there's no service running.

Paul
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