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Old May 3rd 10, 08:28 PM posted to microsoft.public.windowsxp.messenger
Jonathan Kay [MVP]
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Posts: 891
Default windows messenger and remote assitance

Greetings Karen,

The message is worded incorrectly. What they're trying to say is that you have the latest
Windows Live Messenger installed, and what you need installed is the latest Windows Messenger
(not Live). They are separate products, although they operate on the same network.

So you can use Remote Assistance in Windows Live Messenger but the old Windows Messenger
still needs to be installed for it to work. Note that this requirement only exists in
Windows XP (was fixed in Vista and Windows 7).

Therefore, to correct the problem, just install the final version of Windows Messenger 5.x
from he
http://messenger.jonathankay.com/redir/51installer.asp

After that's installed, you can just use Remote Assistance within your normal Windows Live
Messenger.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Karen" wrote in message
...
Hello,
When I try to establish a remote assistance connection, I get a message
stating I need to install a newer version of messenger, but I have the newest
version installed. I even uninstalled then reinstalled. When I go to Start,
Help & Support, Invite a friend to help....thats where it says that I dont
have windows messenger installed , there used to be names there that were off
of my contacts list to connect to.....somehow they have disappeared and it
says that Windows Messenger is not installed, when indeed it is. I have
Version 2009 (Build 14.0.8089.726) installed.
The only thing I can think of that might have changed this remote assistance
option issue through the messenger is that I had uninstalled the original
windows messenger that had came installed on my Dell Inspiron 530 when I
purchased it. What do you think is the problem?
Any help with this matter is much appreciated,
K.Rendel




--
Karen



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