Joe,

Try this, go to device manager and try to update the driver for this device,
you may need to do it manually.. In the hardware update wiz, select "No not
at this time", next, select "install from a list or specific location", next,
select "Don't search", next, check the box "show compatible hardware" and
select from the list usually APCI Uniprocessor PC or (APCI Multiprocessor PC
if you dual core cpu's), etc.. Choose or use the have disk option and browse
the setup disk, then select next and ok and reboot.. If you have any
concerns, then I suggest you let Gateway customer support guide you or
confirm the proper selection..
http://www.gateway.com/index.shtml
Cheers..
j;-j

"Joe" wrote:

I did a little more research on the device and in details in hardware
manager it says it could be ACPI\AWY0001 what is that? And what can I do to
fix the unknow device?

"Agent-Viper007" wrote in message
...
I would also check in your BIOS settings and see if any intergrated devices
such as a smart card reader or other internal device is enabled but not
installed . I know on many systems i have seen things such as compact
flash
readers that were onboard hardware were enabled and not installed and it
shows up as unknown hardware and gives a erro code 28. just something to
look
in to .



"Joe" wrote:

I have a new Gateway computer and I have an error in device manager that
I
can not get rid of. It is in Unknown Device--Other Devices and it has a
yellow question mark there--error code 28. I have uninstalled the device
many times but it keeps trying to install with hardware wizard many
times--however, I do not even know what the device is because it does not
tell me the device name. Gateway tech support can not seem to help me
either. Everything seems to work fine on the computer, at this time, but
I
would like to know how to find out what the device is that is gving the
error and how to fix it. Is it a USB device? An internal flaw? Or do I
just ignore it? Is there a way to detect and fix this error? Please
Help!!
Thanks
Joe