My Epson 830XL AIO refuses to accept a new BW ink cartridge. The
printer has two BW cartridges, so-called 410 and410XL. Says I need to
replace them. I did and it says the new ones are not acceptable. The
new one is labelled 'compatible with 410XL from LDProducts.com.

Does this printer have to have genuine Epson cartridges?

Thanks
JW