On Sat, 15 Dec 2018 19:15:47 -0000, "Kristy Ogilvie"
wrote:


On Sat, 15 Dec 2018 19:02:48 -0000, Ken Blake wrote:


On Sat, 15 Dec 2018 18:55:44 -0000, "Kristy Ogilvie"
wrote:


A friend's Windows Live Mail (version 16.4.3528.331 in Windows 10) has reverted to a contacts list from 3 years ago. Any ideas how this could happen and how to fix it? They live 500 miles away so I can't see what's happened directly. It's not like it's just forgotten some, it's put ones in that she'd deleted.


I don't like Windows Live Mail, know next to nothing about it, don't
know the answer, and can't help except to say that you *can* see
what's happened directly. Download and install the free TeamViewer on
your computer and have your friend do the same on hers. It's excellent
and very easy to use.


Yes I could do that. If I can explain to her how to install it!



It's very easy to install. Even the friend that I most often used it
with could do it, and she knew next to nothing about computers and was
frightened to death by them. She's suffering from Alzheimer's now, and
she was in the early stages of it when she installed it.

She just has to follow the directions. Worst case, stay on the phone
with her while she does it and you can walk her through it.



And I don't know anything about Live Mail either. There's a built in viewer thing in Windows but I don't think it's easy to get it to connect over the internet as I think Windows firewall thinks it's a security hole?



Even if you can't help her with this problem, it would be good for you
both to have it installed, so you can help her with other problems in
the future. My friend used to call me with a problem almost every week
and we would use it together to solve her problem. While using it, she
would watch what I was doing and I would always stay on the phone with
her, so I could explain exactly what I was doing.