Jo-Anne wrote:

Bill in Co wrote:

Jo-Anne wrote:

I've been unable to open certain webpages that I used to be able to
open. The error codes that I'm getting have to do with javascript.
I've tried four browsers on my W7 computer, and I get the same
error messages with each. I'm able to open the pages on my iPad,
however.

1. My phone company/ISP allows me to click on Chat, for example,
but when I try to do so, nothing happens and I get this error
message: javascript:launchChat()

2. I should be able to read my messages to and from Amazon in its
Message Center, but when I try, nothing happens and I get this
error message: javascript:void(0)

Suggestion: are you using any add-ons, extensions, or ad blockers?
If so, you might want to try selectively disabling them, to see if
that resolves it. (But the fact it's happening on four different
browsers doesn't make this sound quite as likely as I would like to
think).

Interestingly, the phone company's Chat is working right now in
Chrome and works in Firefox if I disable all add-ons. But Amazon's
Message Center doesn't work in either one even when the Firefox
add-ons are disabled. (I've never configured Chrome; it's as it came
when I downloaded it.)

Disabling extensions is the first step. Starting the web browser in its
safe mode is the next. However, while that disables all extensions, it
does not void all changes in settings you made to the web browser.

Could be a tweak in the web browser stored in your profile. Create a
new profile for Firefox to see if the problem remains or goes away.
Using the Refresh button is an easy way to create a new profile rather
than use Firefox's Profile Manager.