On 8/10/2018 4:58 PM, VanguardLH wrote:
David E. Ross wrote:
I have Windows 7 Ultimate SP1 x64.
However, I cannot install updates to two applications ...
Both throw up error popups claiming my Windows version is not compatible.
These a
* Thunderbird 60.0 (update from 52.9.1)
* Skype 8.27.0.85 (update from 7.36.0.150)
I've used Thunderbird on Windows 7 Home x64 (but went back to MS
Outlook). I've never bothered to install Skype and even reject (hide)
the Windows Updates for Skype (I don't need updates for a product that
is not installed). I'll only address the Thunderbird update issue.
Thunderbird automatically checks for updates every day. If you disable
auto-updating and prefer manual updating, use the menu - Help - About
Thunderbird. Mozilla has never understand the difference between
checking for updates and applying updates. To Mozilla, checking for an
update means also downloading a new one, if available, and immediately
applying it. Very rude. That has Thunderbird go to Mozilla's file
server to get the correct file to download (and run).
Are you using Thunderbird to check for a new update (and then apply it)?
Are you using a web browser to go to the Thunderbird download page
(https://www.thunderbird.net/en-US/thunderbird/all/), picking a file for
the full installer, downloading it, and running it yourself? If the
latter, are you sure you are picking the Windows download and not one
for some other OS, like macOS or Linux?
As I recall, you cannot install programs in Windows' safe mode (that use
MSI to install themselves). You could use msconfig.exe to disable most
(but not all) startup programs, reboot into Windows' normal mode (but
without loading all the startup programs), and see if the installer then
works okay. If the installer works under a neutered Windows, something
you load on Windows startup or on login is interferring with the
installers.
Are you running the installer with admin privileges?
Did you disable the Application Experience service (AeLookupSvc) in
Windows that lookups up processes to determine the compatibility mode
under which to run a program?
Before you run the installer, did you check in Task Manager's Processes
tab that there were no instances of thunderbird.exe still loaded?
Mozilla started adding SHA-256 signing certificates to Thunderbird back
around version 38.5.1 during Jan 2016. I believe this was due to new
signing requirements in Windows. Some users encountered invalid certs
and had to revert back to a prior version with a valid cert (and then
use auto-update or update check within Thunderbird).
I disable all automatic installs, except for updates of virus databases
used by my three anti-virus applications. I noticed in the
mozilla.support.thunderbird newsgroup that a new version of Thunderbird
was available. I used my browser (SeaMonkey) to download it from the
Mozilla download site https://ftp.mozilla.org/pub/thunderbird/.
The failure was NOT a case of a Thunderbird process still running. As
my original post in this thread indicated, I got an error popup that
said I needed at least Windows 7 to install the Thunderbird update.
However, I do indeed have Windows 7.
I had also downloaded the file of SHA512 hash codes for Thunderbird 60.0
from the Mozilla site and located the hash code for the 32-bit Windows
US English version. I was able to confirm that the downloaded
Thunderbird installer file conformed to that hash code.
Note that the process I followed in my attempt to install the 60.0
version is the same process I used in the past to install prior
versions, most recently only one month ago to install version 52.9.1.
And the process I followed in my attempt to install the 8.27.0.85
version of Skype was the same process I used in the past to install
prior versions, most recently only three months ago to install the 7.36
version.
--
David E. Ross
http://www.rossde.com
Too often, Twitter is a source of verbal vomit. Examples include Donald
Trump and Roseanne Barr.