Ken,

1. As just replied to Mike Hall, I didn't realise all MVPs on here were
volunteers. I assumed (obviously foolishly) that a company that generates
profits of a million dollars a second could afford to have real employees to
deal with problems raised on their own forum !!!

2. Makes sense.

3. Perhaps Microsoft should do domething about this ?!? You say "There is no
requirement that any of us be of any value to you." ... Now sorry, but this I
disagree with 100%. If Microsoft create a forum such as this, where problems
are going to be reported and solutions required, then they should ensure that
knowledge and resources are available to answer and resolve said problems.

"Ken Blake" wrote:


Three points:

1. All of we MVPs are volunteers

2. All of we MVPs know some things very well, others slightly, and still
others not at all. I, for example, have no interest in Windows Live
Messenger, know nothing about it, and can't help you regarding any problems
you have with it.

3. Some MVPs may have the ability to discuss certain types of problems with
the appropriate Microsoft employees; others don't. In many cases, we
wouldn't even know who to raise an issue with. Regarding Windows Messenger,
not only do I not know anything about it, but I don't even know the name of
a Microsoft employee who does. Moreover, this is not an established method
of getting problems solved, and even if I knew the right person at Microsoft
and asked him, there is no guarantee that it would lead to a solution.


perhaps that mught be a more valuable use of their time than
arguing and whining, after all, isn't that supposed to be what they are
here
for ?!?!?


No, not at all. We are volunteers who each have knowledge in certain areas
only. It's for that reason that each of answers some questions and ignore
others, about which we know nothing (or at least not enough) entirely.


They're of no VALUE to me if they don't help resolve this issues I raise
!!!


Then feel free to ignore or even killfile all of us. There is no
requirement that any of us be of any value to you.