wrote:
On Sun, 05 Jul 2015 13:02:22 +0100, Ed Cryer
wrote:

wrote:
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.


Go into Disk Management and look at it there.
Is it properly formatted? What's the partition info say? What does
Windows say about it?
Post the details here.

Ed

The drive came NTSF formatted and had backup programs that I deleted.
After windows kept telling to format, I reformatted to NTSF hoping the
alerts would go away.

I ran CHKDSK on the empty drive. It found no problems.

Disk Management reports 931.51 GB NTSF Healthy primary partition.

Ben


When you say "The drive had backup software installed on it" what
exactly do you mean?
WD portable drives come with a partition containing their backup
software (not installed, but "installable" if you want it); but they
install a virtual drive whenever you plug the HD in.

Is Toshiba doing something similar, perhaps? Or do they maybe load some
program at start-up that could be locking the HD out to Acronis? You'd
have to look in the Task Manager processes for that.

You say that both Acronis and Windows System Image "failed"? What fail
messages did you get?

Ed