Charlie wrote:
On 2/18/2016 2:32 AM, Fred wrote:
I can't get into a W8.1 laptop as owner cannot recall password.
Microsoft no help as he cannot supply enough information to them. (last
emails etc) Is there a simple way round this, or a freeware program to
download to another computer. Laptop does not have any reset discs or CD
drive.
If it's a BIOS password, and the newer UEFI? BIOS type, it my take the
mfrs support to start. Otherwise, a reinstall of win may be necessary.

Since the op stated the owner can't remember enough information for MSFT
to help it seems logical it's the Windows logon MSFT account password.

If 8.1 and Password Reset fails, a reinstall of Win 8.1 is(not may be)
necessary.
- no other route for 8.1 when the sole Windows logon is tied to a MSFT
account. And if reinstalled using the lost password MSFT account won't
work - a new MSFT account is necessary.
- It would be appropriate, if at all possible, to mount that laptop
drive in a disk caddy and retrieve any necessary data on it before
wiping and reinstalling Windows.



--
....winston
msft mvp windows experience