If Dell has that as an policy, it would be listed on the website.
Call back and ask again.
If the tech states the same, ask for a web reference.
If the tech can not, ask for a supervisor.
The tech is most likely stating personal opinion as company policy to the
detriment of Dells customers.
There are some valid specific reasons not to install a specific patch or
Service Pack but a general statement of not to install is incompetence.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


"Burnsy" wrote in message
...
I have to agree with Babaganoosh. I have worked on two separate Dell
computers in the past month. Both times I worked with Dell tech support
and
both times the technician told me that SP2 should not have been installed.