"Vodkasoda" wrote in message
...
Ken,

1. As just replied to Mike Hall, I didn't realise all MVPs on here
were
volunteers. I assumed (obviously foolishly) that a company that
generates
profits of a million dollars a second could afford to have real
employees to
deal with problems raised on their own forum !!!

Microsoft does have employees who provide support. However, that is not
what these newsgroups were designed for; they are merely peer-to-peer.
If you want an actual support person, you will need to pay for the
support, either ahead of time (through a license) or after the fact (per
incident). For what it's worth, I have found the quality of advice from
the volunteers here very helpful. YMMV. Then again, I am intelligent
enough to killfile impostors and other wannabees, so the noise level
that I encounter is fairly low.

3. Perhaps Microsoft should do domething about this ?!? You say "There
is no
requirement that any of us be of any value to you." ... Now sorry, but
this I
disagree with 100%. If Microsoft create a forum such as this, where
problems
are going to be reported and solutions required, then they should
ensure that
knowledge and resources are available to answer and resolve said
problems.

You misunderstand the nature of Usenet and these peer-to-peer
newsgroups. Are you interested in learning how to maximize your Usenet
experience?